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SeatGeek has a rating of 2.3 stars from 2,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
Sad that you exploit multi days events. Can't buy two different days in one transaction. Extra $50 in ticket fees.
Date of experience: February 24, 2020
Compare prices. SeatGeek is the best price for the same seats. Smooth checkout process and the tickets were delivered quickly.
Date of experience: November 14, 2019
Quick ticket delivery! Easy to use and the prices were reasonable. Will use SeatGeek again for my next ticket purchases!
Date of experience: May 20, 2018
Had an amazing experience with SeatGeek. Overall its fast, easy, and overall a great experience. Would highly recommend to anyone.
Date of experience: May 28, 2018
Overall good - was use to get the tickets and they were what we had ordered. Would recommend and use again.
Date of experience: December 26, 2018
SeatGeek are thieves. I purchased Bruno Mars tickets 5 days ago, not realizing general admission tickets were not for sale yet, and those prices are much more reasonable (I paid DOUBLE what the general admission tickets were. Absolutely ridiculous). After realizing THAT I WAS SCAMMED I wanted to cancel the tickets. I called and they stated that I was not able to get a refund. They said that I am stuck with them. They also did state that I could try and sell them once tickets are sold out. BUT, I will not even get a PDF version of my tickets (which I paid an additional $5 for an email delivery) until one week before the event. SEVEN DAYS PEOPLE. There is no way I can get to sell my tickets, and even get my money back for a concert that is OVER 9 MONTHS AWAY just SEVEN DAYS before the concert. I am highly upset, they do not care for the customers, and are just trying to make extra money off of their customers in any way possible.
I will NEVER purchase from SeatGeek again, and I highly recommend that no one ever does either! I wish I would have read the reviews before as well! And I see now, that I am not the only person dealing with the same issues.
I will ensure that everyone I know does not purchase from this site. Trust me, I will continue to request a refund, or at least the option to sell MY TICKETS that I have purchased.
Sincerely,
One VERY UNHAPPY customer
Date of experience: November 22, 2016
Hi Ashley,
Thanks for taking the time to write this review of SeatGeek and share your experience.
We're so sorry to hear about your experience! If you would like to speak with us, please give our support team a call or write us a quick note, lets see if we can make this better.
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support
Tickets good price, easy interface and barstool discount helped alot. Seats turned out great at game easy access and quick availability to print.
Date of experience: September 24, 2017
Bought 288$ worth of tickets, less than 24hours prior to event still fo not have tickets. Refuse to give refund. Use another site
Date of experience: March 7, 2017
Hey Cynthia,
We're so sorry to hear about this experience; please give us a call or shoot us a note, we would love the opportunity to make this better!
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support
Didnt seem like that great of deal. Looked like I could have done a bit better on Ticketmaster. Or better yet box office.
Date of experience: May 13, 2018
It happened with two tickets. Twice. The same third party whichbyou can't see until you purchase. It's like you are in on it.
Date of experience: May 9, 2019
Hey Justin,
Sorry to hear like there has been a couple of instances that have negatively impacted you with your orders regarding our third party vendors.
When you are selecting your tickets you will see the seller listed in the same section with price and deal score. If it says SeatGeek or Box Office, that is us, otherwise it will say Ticketnetwork or whomever the third party is. That way you can avoid third parties you may have not had the best experience with.
That said, please call us at 888.506.4101 or email us at hi@seatgeek.com and let us see how we can assist you here!
Warm Regards,
SeatGeek CX Team
It was simple, quick and easy to use and loaded right on to my SeatGeek account. I will be using it for as many future purchases as possible
Date of experience: June 18, 2018
So easy to use and actually it is cheaper than a lot of other sites or apps. I will continue to use it and go see rad shows.
Date of experience: March 27, 2019
Was easy to use the site just wish tickets had been cheaper. Competeive price if but would h e been nice to get ya as cheap as possible.
Date of experience: January 21, 2019
Everything went very smooth. Good service. The website worked very well at finding great seats. It sorted the best deals right to the top.
Date of experience: January 4, 2019
I downloaded the app and it was very easy to purchase tickets quickly. The ability to store tickets on my phone helped a lot.
Date of experience: December 10, 2019
Found good tickets for the game I went to, but disappointed by the high fees charged to me as a buyer and a seller.
Date of experience: August 1, 2017
Typically always has the best prices for tickets. Wish it had more promo codes for returning users. Nonetheless, SeatGeek is my go-to for tickets.
Date of experience: November 21, 2018
Its reliable and easy to get last minute tickets. I buy all of my event tickets here. I will continue to use the site.
Date of experience: October 1, 2017
Shopped several sites and SeatGeek had the best prices and was so easy to use! I used the mobile tickets and it worked perfect!
Date of experience: November 28, 2017
Always use seat geek to find the best prices on tickets for all events. Easy to navigate and find exactly what Im looking for.
Date of experience: November 27, 2017
GREAT TIME AT THE GAME. EASY TO USE AND WILL FOR SURE USE AGAIN. THE WHOLE TRANSACTION BETWEEN BUYING AND GETTING THE TICKETS WAS SUPER EASY. WISH I KNEW ABOUT SOONER.
Date of experience: December 1, 2017
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Brennan,
Thank you for reaching out. Truly sorry for any initial confusion with the ticketing purchasing process. Kindly note, here at SeatGeek we're a marketplace, so there are many sellers/partners who seller through our site. It looks like you may have purchased two different tickets from two different sellers. Again, sorry for any confusion.
However, in regards to the fees we alway make sure that they're the industry norm. Ticketing fees are included in all ticket prices across the industry. Some companies include the pricing in their price without showing it upfront. Here at SeatGeek, we pride ourselves with being super transparent, which is why we have the option on the order page to look at prices with or without fees.
Again, apologies for any initial confusion. If you have any questions at all, please feel free to reach out to us at hi@seatgeek.com and we'll surely take care of you.
Stay Safe,
CX Team at SeatGeek