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SeatGeek has a rating of 2.3 stars from 2,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
I loved being able to look at the whole stadium and see the variety of ticket options. The purchase process was quick and easy.
Date of experience: January 26, 2020
Is there a way to have the tickets go straight to your mobile device? All I found was E-print and I had to print them out and take them each time.
Date of experience: March 22, 2018
Best site for tickets. I like that the site shows the price, fees included. No surprises at checkout. Will continue purchasing tickets from SeatGeek.
Date of experience: August 13, 2019
If you could change one thing I would ask if you could get rid of printing the tickets and just use my smart phone
Date of experience: May 13, 2018
Good service. Highly recommended for the rest of the day and night just Wishing for you to get you here with a nice place
Date of experience: December 26, 2018
Easy to find seat and a but less service charge than ticketmaster. Finding the tickets on the app at the gate was also easy
Date of experience: September 18, 2018
I did not get the tickets that I was promised. We stood outside Coors Field and was told that the original Seller would Not Release the Tickets that I had paid for Months In Advance! Your Rep did come up with other Tickets that were Cheaper than the Ones I had purchased. I have not received my Money Back. Is this the Way You Conduct Business. You stated that You preview and that ALL Sales are Confirmed! Yet You Allowed this Seller to Steal our Tickets and Sell them to another Buyer? So We were told that other Seats were available if that would be alright. Now We had Flown from SC to Denver for the Game only to find out the Seller would not release the original Seats Row 38 1&2 but Now after the Game has started We could get Row 30 5&6 which were in the Sun not under the Cover as the others were. Now Tell me Did You expect Us to MISS the Game because of the Screw-up by the Seller. There is also the difference in the Cost of the Tickets and SeatGeek said Oh You agreed on the other tickets Really What a BS statement. I did everything right and SeatGeek sided with the Seller Pityful!
Date of experience: July 5, 2023
I always use it for my tickets. It's nice and does what it's supposed to. I'm supposed to make 100 characters, but I don't feel that strongly
Date of experience: January 19, 2019
SeatGeek is awesome for the fact that it provides the interactive views from the seats and does hide fees from you as you are making your selections.
Date of experience: August 15, 2017
App is very easy to navigate and use to purchase tickets. Search feature is also expansive. No complaints with the app after a few weeks of use.
Date of experience: September 18, 2017
This is my "go to" ticket site. Very easy to navigate and find the best price for my event. I like how each ticket price is rated.
Date of experience: September 18, 2017
Got 4 tickets minutes before the game for dirt cheap. Tickets arrived on my phone in seconds. Paid far less for the tickets than food and beer.
Date of experience: December 25, 2018
This website is HORRIBLE! I put in an order and they did not confirm it. So i talked to the company the day of the event and they said that the order was cancelled. NEVER USE THIS SITE!
Date of experience: July 30, 2013
Really enjoyed the atmosphere in my seats location. And I'm planning on purchasing more tickets in the near future.
Date of experience: September 18, 2018
Easy way to find seats. Good explanation how to get purchased seats on line and use phone for entry.
Date of experience: December 9, 2019
I only purchase tickets through SeatGeek. It is hands down the best way to get tickets to any event.
Date of experience: November 14, 2018
It was easy to use and very convenient there were many seat choices. The seating map was very helpful.
Date of experience: September 12, 2017
Love seat geek. Bought some awesome seats. You get the best deal thru them and i will continue to use them for all the events i want to go to
Date of experience: January 30, 2019
Good seats. Cheap. What I wanted. Only negative is I had anxiety waiting 36 + hours waiting for tickets.
Date of experience: January 2, 2020
Hi Justin,
We're glad to hear that you enjoyed the event! Apologies for any inconvenience regarding the waiting time. Upon your order confirmation, your tickets are always reserved and held for you. For future reference, you can always see the estimated time for delivery within the order confirmation as well, as we do have to give sellers some time to fulfill orders on their end.
Best wishes,
SeatGeek CX Team
Seats and venue were great, SeatGeek made the buying experience fast and easy. I will use the service again.
Date of experience: November 27, 2017
I love using SeatGeek to purchase my tickets for sporting event. I am always able to get awesome deals!
Date of experience: December 1, 2017
Easy to use. Clearly represents fees upfront. Fast delivery. Will definitely continue to use SeatGeek on my ticket search.
Date of experience: March 5, 2019
Problem unresolved! I have not been able to print my tickets nor has anyone returned my emails to resolve
Date of experience: October 29, 2019
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hey Cody, thanks for reaching out to us! We'd be happy to help with your question.
The short answer is: Sometimes.
The long answer is: We really want for every ticket out there to be able to be scanned on your phone, but that's not actually our call to make. Whether or not a given ticket can be scanned for entry depends on the venue itself - what kind of software, hardware, and policies they have. Some venues are totally happy with the QR codes we generate for their tickets, but if we aren't sure that you'll be able to get in, we don't want to risk you missing out on an event because you don't have your ticket printed! So, in cases where we are uncertain, we turn off our QR codes and instruct you to print your tickets instead.
We think the majority of venues out there like mobile entry and want to support it, so we hope it's only a matter of time until everyone is all caught up and you can use your tickets to get in anywhere, straight from the SeatGeek app. Until then, we'll keep giving you a heads up and telling you how to your seats with as little fuss as possible. If you ever have any questions about whether a venue will take mobile entry or not, please don't hesitate to email or call us and we'll be glad to look into it with you.
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101