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SeatGeek has a rating of 2.3 stars from 2,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
Great experience and lower fees compared to StubHub. Very positive experience. Thank you SeatGeek for a user friendly experience.
Date of experience: March 27, 2019
Anytime I want to see a concert a game or any event I go to SeatGeek. The app isn't very easy to use and they always have the best prices.
Date of experience: August 15, 2018
Fast and easy. I love the option to show the price including the fee so theres no unpleasant surprise.
Date of experience: March 18, 2018
Who wants to see someone's $#*! talking to you. Your marketing IS awful. We mute your stupid commercial everytime. That is so disgusting!
Tip for consumers:
Go back to marketing school. Disgusting
Products used:
Nothing. I hate your nasty $#*! commerical
Date of experience: March 21, 2022
Love the app - easy to find the area I want to sit, and no surprises with the fees, all pricing up front. Thanks!
Date of experience: September 18, 2017
Easy fast and great prices! No need to have a paper ticket. Your phone and the bar code on it is your ticket.
Date of experience: September 15, 2017
It would be helpful if your website disclosed if seats are in obstructed view area before purchasing or limited view area. Thank you.
Date of experience: October 5, 2017
Multiple seats and options. Have used this site several times without any problems. Simple to use and will use site for other events.
Date of experience: October 2, 2017
The app was user friendly an provide the best rates for the tickets. It always tells me when my favorite tickets are available.
Date of experience: September 25, 2017
Good seats, good God the fees... Fees were a sizable proportion of total cost. App did not reflect total costs with deal score.
Date of experience: October 23, 2017
I found the event date I wanted to attend; found the best available seats and made my purchase. Smooth surfing on this site.
Date of experience: July 12, 2019
Love the app! Easy to use, simple to understand, clean layout. No tricks and no hidden fees. There's nothing to not like. Perfect
Date of experience: July 17, 2019
SeatGeek always has great tickets. They are always as advertised. I have never been disappointed. The prices are usually lower than the competition.
Date of experience: January 28, 2018
Purchasing seats to the game was easy and efficient. I love how you can pick your seats and compare the prices. Loved it!
Date of experience: January 22, 2018
We had so much fun and the seats were absolutely amazing! Everyone around was nice and fun. Just an all around great time.
Date of experience: November 21, 2018
Used the app to buy Pirates tickets. The fees were visible and much cheaper than some of the other ticket apps I've used.
Date of experience: April 17, 2018
I bought a parking pass for the game and they would not allow me to use just the bar code. They wanted the full ticket. So I was not able to park
Date of experience: January 17, 2020
I think the seller fee is a bit much but the site is good. I guess I have to add more characters to submit so thats why I wrote this last sentence
Date of experience: May 13, 2018
Cold not get tickets to Download. Had to go thru my MLB app to actuall get the tickets. No help, only chats with a computer.
Date of experience: September 4, 2023
As always SeatGeek comes through. Website is easy to use, service is great. I have use SeatGeek several times and am always happy with the outcome.
Date of experience: September 16, 2019
Only app I use for game tickets both in Indy and Miami.
Have used multiple times and will use the next game I wanna go to.
Date of experience: January 11, 2018
Never had a problem, prices are great and you always have a detailed view of where you are going to be seated. Tickets are delivered quickly.
Date of experience: January 11, 2018
Always quick easy to use shows you right where you will
Sit in real time love it. Quick email allowing you to see obtain ur tickets
Date of experience: January 24, 2018
Great time. First hockey game. Great price. Great seats. Go Hawks. Glad i could experience my first time with such an easy purchase of the tickets.
Date of experience: March 14, 2018
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Jarrod,
A mentioned in the private message to you, we have refunded this order in full.
We are very sorry the venue would not let you use the pass and barcode as you didn't have a physical ticket. We were unaware that would be the case. After speaking with you and investigating we have refunded this order in full. You will see that back on the card you used in 3 to 5 business days.
Warm Regards,
SeatGeek CX Team