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SeatGeek has a rating of 2.3 stars from 2,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
I had a code to use but it would not let me use it and I ended up having to pay the whole price instead of the cheaper one.
Date of experience: April 11, 2019
Great company and wonderful seller, would completely recommend. Very good prices and very helpful in receiving the tickets.
Date of experience: June 26, 2019
Good experience. Quick. No issues. Mobile interface is intuitive and easy to use. Easy to enter promo code.
Date of experience: October 16, 2019
Great online and via the app. Good value tickets with flexibility to decide where and and what cost.
Date of experience: January 29, 2018
Great Process, Very Easy, Reputable. Easy to use in regards to knowing exactly where your tickets are located.
Date of experience: February 14, 2020
I was given fake tickets and they did not honor them! I would never use them again. I lost 857 DOLLARS worth of tickets
Date of experience: November 6, 2023
It was my first time using this service. Everything was perfect. Had an awesome night. Thanks for everything.
Date of experience: September 11, 2019
SeatGeek delivered tickets I didn't purchase and didn't fix the error. I was very dissatisfied with their service.
* SeatGeek attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 9, 2019
Hi There,
If you got tickets you didn't order, this is something we want to make sure gets fixed for you!
Please call us at 888.506.4101 or email us at hi@seatgeek.com and we will make sure to get this resolved for you.
Warm Regards,
SeatGeek CX Team
Picked great seats at a great price. Easy to buy and easy to use. No issues. Mobil passes made it very convenient.
Date of experience: November 25, 2018
We found great tickets at a great value! The tickets were transferred over to us within minutes. We will definitely use again!
Date of experience: August 14, 2018
I buy tickets on seatgeek all the time. I love it. I tell everyone to look there first before buying any tickets.
Date of experience: August 21, 2017
Everything I've purchased with Seat Geek has been easy and awesome. I've always found what I've been looking for at great prices.
Date of experience: June 22, 2019
Ticket prices were very reasonable. The entry to the event via the code on my phone was seamless.
Very pleased with Seatgeek
Date of experience: September 5, 2017
Very impressed with site want to see the how the experience is at the actual event before giving 5 of 5 stars!
Date of experience: October 8, 2017
The view was exactly how it was on the website. Unlike most pictures do not properly depict the area or are misleading
Date of experience: September 29, 2017
Very satisfied with my purchase especially with the 10% discount.
Keep it up and you keep very good patronage from your customers
Date of experience: February 21, 2019
We got great tickets cheaper than any where else. Love that the fees show up in the cost when selecting the tickets.
Date of experience: January 15, 2020
Within 5 minutes I had cheap tickets in hand! I will use this site for all of my tickets in the future.
Date of experience: November 30, 2017
I love how easy it is to purchase tickets and send tickets electronically. Able to manage everything from one application is important.
Date of experience: July 12, 2019
Super easy process with all the information right at hand including arena and parking maps. Also all of the incidental information needed.
Date of experience: February 27, 2019
Loved it. Wish there were more promotional items that would help us or army vets to afford to go to more events
Date of experience: December 4, 2017
Very good seats for a very good price. I would highly recommend anybody to this site to buy any kind of tickets.
Date of experience: November 27, 2017
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Mark,
I am sorry to hear that our system wasn't allowing you to add your promo code. There is good news through, we are able to verify the promo after the purchase and get that applied as a refund for the amount. I will be reaching out to you to get that issued!
In the future if you run into an issue like that please email us at support@seatgeek.com, call us at 888.506.4101, or use the chat feature directly in the app!