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SeatGeek has a rating of 2.3 stars from 2,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
Just wish it was in Canadian pricing. It's all in American even if you're buying from someone in Canada it's all American prices.
Date of experience: October 29, 2018
I picked up last minute tickets to a football game and was thrilled with the seats and price.it was easy to choose the seats with the venue map.
Date of experience: November 30, 2017
I am very disappointed. I am hoping to receive the tickets, but they had to change hands several times, so I am doubtful.
Date of experience: July 12, 2019
I needed a ticket at a decent price for a gift and I found it. I would use again if I can find a great deal again.
Date of experience: March 31, 2019
The pole was almost in front of us, which was not shone in the picture. Seat was not great. Would never buy this seat again.
Date of experience: April 11, 2018
Easy, not hard to purchase, loved my purchase. It makes it easier to purchase the tickets online instead of driving and making line at the stadium.
Date of experience: April 23, 2018
I can always find inexpensive tickets on this App to save a lot of $! I refuse to pay a lot to go to a game, concert, etc.
Date of experience: June 10, 2018
Buying tickets was quick and easy and once the tickets are delivered online they are very accessible on the app.
Date of experience: December 23, 2019
Great service and easy to use interface. Tickets are easy to load to phone or print. Fees are clearly indicated
Date of experience: October 5, 2017
The site was easy to navigate and select the seats I wanted for a price I was willing to pay. I recommend.
Date of experience: March 3, 2019
It was easy to navigate thru and gave many options. The tickets were delivered fast and the stickers were easy to download.
Date of experience: February 8, 2018
Easy to navigate and easy to choose from where you wanna sit down, and very easy to pay. I'll recommend this app to other friend.
Date of experience: March 27, 2019
Was easy to purchase the tickets and less expensive then other sites. Access to tickets on app. Easy to use.
Date of experience: April 11, 2018
Had a great time at the game. Thanks seats were good atmosphere was nice. First time at a hockey game n it was nice n cold
Date of experience: November 20, 2019
Great Job! Will definitely use it again! It was a great experience. I will recommend it to anyone who asks.
Date of experience: November 26, 2019
Very easy to navigate and complete purchase. Not my first purchase for tickets. Probably not my last.
Date of experience: September 15, 2019
I love going to the Tiger games. Cheaper the tickets the more games we can go to. We like to go on the give away days.
Date of experience: June 22, 2018
I have not received my tickets despite the email stating they were delivered 12/1. They are not in my inbox nor are they in the app
Date of experience: December 4, 2017
Hi Jose, thanks for reaching out about this! It does look like the email with the link for accepting these tickets was sent out on the 1st, but we've got a member of our support team getting that re-sent right now! Just look out for an email with a link to accept the tickets, setup an account, and you should be set!
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
I like the ease of navigation through the website. However your fees almost total the price of the ticket.
Date of experience: January 15, 2019
Great seats at a great price. I used it recently for a baseball game but have used it for other events.
Date of experience: July 26, 2017
I bought the tickets then I got the tickets. I don't know what else I can say but I need to
Fill up 100 characters
Date of experience: October 23, 2019
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Greetings,
Taking a look at your order these tickets should've been sent to you!
Our team is here and ready to help. Please just give us a call at 888.506.4101 or email us at hi@seatgeek.com and one of our reps will help make sure you have your tickets!
Warm Regards,
SeatGeek CX Team