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SeatGeek has a rating of 2.3 stars from 2,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
Selection process was easy. Navigating the site was easy. Buying was easy. I just wish we could see the seats BEFORE purchasing.
Date of experience: January 24, 2018
The ticket request gave section and row number, but not the seat number. Did not know what seat I had til I purchased the ticket.
Date of experience: August 15, 2018
The ease of navigating thru the app as well as them featuring what is a good deal & what is not is pretty favorable. The app is very well designed...
Date of experience: April 9, 2018
Compared to the ticket prices from the venue the prices on SeatGeek are outrageous and amounts to highway robbery.
Date of experience: December 12, 2019
Hi Dominic,
Due to the nature of us being a secondary ticket market, somewhat akin to Ebay, we don't set the prices for these tickets. The sellers base their prices on market demand, which means at times you will find tickets for above the primary box office price. That said, there are also many times you may find tickets selling under that primary box office price.
Our best advice is always to check the box office first, and if it's not available there then take a look at the prices. We do have an option to follow an event, so you can do that and keep an eye on if the prices fluctuate and drop as it gets closer to the event.
Warm Regards,
SeatGeek CX Team
They seem to go up for the same event depending on the price. Same event $12 dollar tickets with a $3 fee, $50 tickets with a $13 dollar fee.
Date of experience: June 25, 2019
Was super easy to find the right seats with the best view. Having the description was super helpful.
Date of experience: October 21, 2019
The site is intuitive and easy to use. Ticket prices were reasonable. The app is easy to use and worked great for the tickets.
Date of experience: July 7, 2018
Got on line, searched for the tickets i wanted, found them, picked the seats I wanted, and purchased them
Date of experience: August 13, 2019
Fast and easy use and to find the item I needed. The item was very easy to find and it was a fast and simple procedure to purchase.
Date of experience: May 9, 2019
Wrong tickets, no refund. Got all the way to the venue, waited in line, wrong tickets. Wrong tickets, no refund. Wrong tickets no refund.
* SeatGeek attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 17, 2019
Seatgeek says tickets sent to ticket master. Ticket master says tickets sent to mlb.com. mlb.com says I have no tickets.
Date of experience: February 28, 2019
Hi Curwood,
Thank you for letting us know the issues you are experiencing getting these tickets. We want to make sure you are able to get to the game and are committed to doing so!
Sometimes with sports events, the team has a ticket app that is powered by Ticketmaster but not actually the Ticketmaster app. We are restricted to using the app the team or venue requires for that event. I know our team is committed to making sure you get your tickets so please reach out to us at support@seatgeek.com or call us at 888-506-4101.
We will make sure you're able to enjoy the game!
All good I really don't have anything else to say. I really don't have any thing else to say. I really don't have anything else to say.
Date of experience: April 5, 2018
I got the tickets for the game I wanted, for the price I wanted and the seating area I wanted... thanks!
Date of experience: October 9, 2017
It was great it was great it was great it was great it was great it was great it was great it was great it was great it was great
Date of experience: October 11, 2019
I needed one extra ticket for an event and I was able to get all done as I was already driving - easy, quick, cheaper than scalpers.
Date of experience: October 29, 2018
Easy, fast, and convenient.! Should put final price on tickets from start but other than get great app
Date of experience: June 10, 2017
Hi Raul, we appreciate the feedback! We just want to make sure--are you toggling your filters so that your tickets prices are showing "with fees" instead of "before fees"? That way, you'll always know the price you're paying per ticket before you even get to checkout! :)
Your fees are ridiculous. It was literally the equivalent of buying more than one additional ticket. Shameful.
Date of experience: September 15, 2019
I got good and relatively inexpensive tickets to a Saints playoff game somehow. An excellent user experience that was better than StubHub.
Date of experience: January 15, 2019
SeatGeek bought back my extra tickets and resolved the issue within 24 hours - Great customers service!
Date of experience: July 28, 2018
I generally love the set up and interface but while I was trying to buy tix in real time for an event, a completely new pop up window opened with much lower prices - I jumped on this opportunity only to find that I had purchased tix for another event that I already purchased tickets for. I want a refund to help me get over this highly frustrating experience.
Date of experience: July 27, 2018
I have been trying to get a response for 7 days and still waiting! I'll never use this ticket service again!
Products used:
Tickets for a concert
Date of experience: June 11, 2023
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Claudia!
Thanks so much for leaving us this feedback. I can absolutely see why this would seem confusing, but I can definitely shed some light on why it is we don't make actual seat numbers visible before purchase.
As a ticket platform, we can only work with what info sellers provide. And unfortunately we never know exactly where in a row seats will be because sellers don’t make seat numbers available ahead of time. We're really just the search engine connecting buyers to sellers, so as long as the inventory isn't in *our* hands (rather, it's in our sellers'), we can't display seat numbers that we don't know.
All tickets listed on SeatGeek within the same listing are next to each other, though, unless it says otherwise in the notes. So if you’re buying more than one ticket from a listing, they’re guaranteed to be adjacent.
What's more, I looked into your order specifically, and it looks like this show is all GA, meaning General Admission. So, the "seat number" written on your ticket, next to where it says "GA" is actually just for bookkeeping purposes-- you can sit where you like at this show!
I hope that clears things up for you, but please do feel free to reach out if you have any further questions or concerns!
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101