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SeatGeek has a rating of 2.3 stars from 2,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
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While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
When buying Mariners tickets, only section and row are shown. You should provide the exact seat numbers as viewing quality is highly dependent on it
Date of experience: September 5, 2017
This is the best ticketing service by far. Better than Ticketmaster or any other secondary market competitor.
Date of experience: September 21, 2017
Fast and easy, but... service fees are excessive! $25 a ticket is way too much, should be half that.
Date of experience: September 20, 2017
On Texas Rangers tickets it be nice to know what seats you're getting exactly before you make the purchase. Gives row but not seat #
Date of experience: June 22, 2019
Easy process for buying, but I would have liked to see a view of where my seats are. It normally shows this
Date of experience: June 21, 2019
Ive used SeatGeek several times & its effortless. Definitely recommend this site / app. You get e-tickets within minutes... super easy!
Date of experience: July 9, 2018
Great service for finding deals on tickets, i plan to keep using it, perhaps other services do a good job too but you can't go wrong with SeatGeek
Date of experience: October 2, 2017
It was an easy transfer. Had no problems with password or login whatsoever. Tickets were a decent price for the seats...
Date of experience: October 11, 2019
My experience with Seat Geek was very awesome and I'm satisfied every time. I would recommend this to anyone that love sports!
Date of experience: October 10, 2017
Got my tickets delivered it 24 hours and love all the random promo codes you guys send to get a few dollars off
Date of experience: October 7, 2017
Super excellent a good experience buying my tickets for the events that I like have many options and variety of prices
Date of experience: June 25, 2019
Easy to use, plenty of options, just filter your needs and search. Love that it shows accurate seating
Date of experience: September 3, 2018
I have purchased tickets several times. Hey offer the best deals, seat selection and quick transaction processing.
Date of experience: September 3, 2018
My experience with seat geek has been great thus far and the prices seem like a steal. Thanks SeatGeek
Date of experience: October 16, 2019
Get my tickets fast, competitive rates, fees are comparable. I would recommend to others. Very satisfied.
Date of experience: February 17, 2019
Efficient buying process. Received my tickets quickly and payment was processed. Purchases like these are why I keep using SeatGeek.
Date of experience: October 16, 2019
Great service, this app been really good love it. We will keeping use to buying tickets. Thank you very much.
Date of experience: October 21, 2019
Good seats. Paid a lot but feel okay about it. First row aisle for college football. No problems at the gate.
Date of experience: November 27, 2017
Really easy to buy tickets. Got a great price on them. It was pretty much 2 for 1 if I would have gone through the school.
Date of experience: November 27, 2017
Nothing beats SeatGeek's prices. It's very easy to use and will show you if your seat is a good purchase.
Date of experience: February 27, 2019
Bought tickets to concert half the artists didn't show up.no accommodation no money off next event. Rude and unprofessional
Date of experience: May 1, 2023
Tickets came through quickly and no problems getting in. Smooth process throughout. Would definitely consider buying again.
Date of experience: November 27, 2017
Glitches seem to be an issue. Satisfied with my experience though. Mission accomplished. Dont really need 100 characters.
Date of experience: December 27, 2017
Their circle scoring is very helpful. Same for giving the price with all fees. Easy to find event. Always my first choice.
Date of experience: December 30, 2017
Good seats; rapid download; no problems getting in and out. Panthers won which was the best. Send me discounts for future use
Date of experience: December 26, 2017
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
