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    SeatGeek

SeatGeek

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Overview

SeatGeek has a rating of 2.3 stars from 2,556 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.

  • Service
    327
  • Value
    312
  • Shipping
    223
  • Returns
    256
  • Quality
    272

This company does not typically respond to reviews

Positive reviews (last 12 months): 4%
Positive
2
Neutral
1
Negative
47
View ratings trends
117
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How would you rate SeatGeek?
Top Positive Review

“Customer service was solid”

Sacca G.
2/5/24

While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.

Date of experience: 2/3/24
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Top Critical Review

“Total scam- they owe me $700 for invalid tickets”

Dawn H.
10/31/24

I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.

Date of experience: 10/31/24
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Reviews (2,556)

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Reviews that mention popular keywords

customer service (256) seat geek (355) credit card (90) purchase tickets (219) promo code (35) box office (37) phone number (41) ticket prices (60)
Thumbnail of user mariog59
California
1 review
0 helpful votes
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April 16th, 2018
Verified purchase

Id liked to save the PDF file and print from a different source other than my iPhone. Will use again!

Date of experience: April 15, 2018

Thumbnail of user melindab191
Texas
1 review
0 helpful votes
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November 10th, 2019
Verified purchase

Had no problems with website! Purchasing and redeeming ticket was a breeze! Will definitely use Seat Geek again!

Date of experience: November 10, 2019

Thumbnail of user patriciaw366
Colorado
1 review
0 helpful votes
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August 21st, 2019
Verified purchase

Excellent all the way around on everything with SeatGeek. Great seats and pricing.

Very nice experience.
Thanks,

Date of experience: August 18, 2019

Thumbnail of user roberta381
Florida
2 reviews
0 helpful votes
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August 16th, 2019
Verified purchase

No problem in obtaining the seats we needed! Easy checkout and receipt of tickets. Will do again like last year.

Date of experience: August 13, 2019

Thumbnail of user rehmank1
Florida
1 review
0 helpful votes
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April 23rd, 2018
Verified purchase

Used SeatGeek for multiple games during our stay in Colorado. App worked great and we were extremely satisfied at how easy it was to use

Date of experience: April 23, 2018

Thumbnail of user berylg4
Canada
1 review
0 helpful votes
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May 21st, 2018
Verified purchase

Have used several times and will continue to do so in the future. Makes purchasing tickets easy right from your home.

Date of experience: May 20, 2018

Thumbnail of user vinced34
California
1 review
0 helpful votes
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May 18th, 2018
Verified purchase

Seat geek is my go to - totally replacing stub hub and TM. Prices are great. Fees expressed up front. Love it.

Date of experience: May 18, 2018

Thumbnail of user robm192
Canada
1 review
0 helpful votes
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May 17th, 2018
Verified purchase

Very easy competitive prices never had any issues when buying from seat geek. Overall great experience every time Ive bought tickets.

Date of experience: May 17, 2018

Thumbnail of user markf276
Pennsylvania
1 review
0 helpful votes
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May 11th, 2018
Verified purchase

Transactions went smoothly and tickets were delivered on time. No complaints, will definately use again.

Date of experience: May 10, 2018

Thumbnail of user bills433
Washington
1 review
0 helpful votes
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June 4th, 2018
Verified purchase

Very easy to use and found a great deal on last minute tickets. Loved the value rating they provide.

Date of experience: June 4, 2018

Thumbnail of user mariar288
Arizona
1 review
0 helpful votes
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June 1st, 2018
Verified purchase

Super easy friendly! No issues to get my tickets and paperless. I will recommend 100% SeatGeek. Also the best value!

Date of experience: June 1, 2018

Thumbnail of user jasonc625
New Jersey
1 review
0 helpful votes
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August 21st, 2019
Verified purchase

Everything about buying my tickets was Great. Immediately received them electronically and seats at the concert were Awesome!

Date of experience: August 18, 2019

Thumbnail of user charlesb418
Wisconsin
1 review
0 helpful votes
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June 8th, 2018
Verified purchase

Very satisfied with using seat geek and the phone app is super easy too! Have only used this site now for purchasing all different kinds of tickets!

Date of experience: June 8, 2018

Thumbnail of user joser236
Texas
1 review
0 helpful votes
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July 13th, 2018
Verified purchase

Nice and easy way to purchase... will give additional feedback once inside the venue. Last experience was great.

Date of experience: June 11, 2018

Thumbnail of user hirama7
New York
1 review
0 helpful votes
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June 12th, 2018
Verified purchase

A very good site to sell and purchase event tickets for all sports or concerts nationwide. I highly recommend it.

Date of experience: June 12, 2018

Thumbnail of user johnm2599
Oregon
1 review
0 helpful votes
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November 25th, 2018
Verified purchase

I've used this app twice now, and had a positive experience each time. Always get good seats relative to price

Date of experience: November 22, 2018

Thumbnail of user stephenr425
Nevada
1 review
0 helpful votes
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February 27th, 2020
Verified purchase

Good Experience. Smooth on-line transaction. Would be better if buyer got to choose mobile ticket app for transfer.

Date of experience: February 27, 2020

Thumbnail of user mariaw154
California
1 review
0 helpful votes
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September 22nd, 2018
Verified purchase

So convenient and easy to find the number of seats at my price point. Ticket was delivered instantaneously.

Date of experience: September 18, 2018

Thumbnail of user emilyv61
Minnesota
1 review
0 helpful votes
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November 23rd, 2018
Verified purchase

Fast transactions, site is easy to use and navigate, great visual of your seat view. Expensive fees, I guess you pay for convenience.

Date of experience: November 19, 2018

Thumbnail of user fjbf
Georgia
1 review
0 helpful votes
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June 9th, 2023

Seat Geek will not show tickets I sell have a $10 voucher attached. Other sites offer this option. Why?

Date of experience: June 9, 2023

Thumbnail of user kevink2281
Wisconsin
1 review
0 helpful votes
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December 16th, 2022

Seats were not the ones I ordered and charged an extra 600 bucks. They screen capture from other websites.

Service
Value
Shipping
Returns
Quality

Date of experience: December 16, 2022

Thumbnail of user michaelm3957
Texas
1 review
0 helpful votes
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January 26th, 2020
Verified purchase

It was definitely a great experience, I'll most definitely be buying from SeatGeek again and will be sure to spread the good word.

Date of experience: January 26, 2020

Thumbnail of user pauluc
New York
1 review
1 helpful vote
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October 18th, 2017

Purchased tickets for the 10/18/2017 Yankee game. The purchase was made at 9pm on 10/17/2017. I received a voicemail at 9:45 stating that I needed to verify a few items. I immediatley called back and was on hold for 45 minutes. As soon as my call went through i heard a recording that there is no one available to take my call because they were closed and wouldn't be open until 9am the following day. I called at 9am on 10/18/2017 as soon as they opened and was placed on hold for another 30 minutes. When I finally got through to a customer represenative they informed me that my tickets were cancelled. How can you cancel my purchase without even speaking to me. They informed me that there was nothing that they could do and told me that a manager would not get back to me until a few days after the event. They informed me that all i could do was purchase other seats and they would not waive the service fee. I purchase a lot of tickets from seat geek and they would not even help or accomadate finding other tickets or waiving the service fee. Very bad customer service and bad business.

Date of experience: October 18, 2017

Thumbnail of user seatgeekt
SeatGeek T. – SeatGeek Rep

Paulu — thanks for bringing this to our attention. We're absolutely sorry to hear of this experience. I took a look over your order and it was placed with our vendor partner, FanXchange. SeatGeek is not a part of the fulfillment for your order, so we don't have the ability to place an order placed with another vendor. It sounds like you were communicating with FanXchange via phone. We would suggest getting back in contact with them to discuss what occurred here. A member of our CX team has replied to your email with contact info for FanXchange so this can be discussed further with the correct party.

SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101

Thumbnail of user davids8828
Washington
1 review
0 helpful votes
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September 4th, 2022

I bought tickets to the Seahawks Denver game back in May. The tickets seems to show up in the seatgeek ap until the last two weeks before the September 12th monday night football. Than they disappeared. After making a phone call I was told they sent me a link and I did notclick on it. In time and they were deactivad. To get my tickets back to go to Walmart and buy a prepared card for 200 and get it to them to get my ticket back activated. I never received no such link of course. Than he said if you dont do it with I said $#*! you. He said he canceled my tickets with no refund. I paid 920 dollars. And than realized I'd been scammed. $#*! THIS company. I'd be damned if I'm paying 200 more dollars. Than I called the real ticket Master and was told it was sold out and not 1 ticket inn that stadium wS sold in my name including the two fake sets I thought I bought. $#*! this company I guess you live n learn. DONT buy any tickets from this company. Especially the Seattle Denver game itscompletelysold outs pet the real ticket master. And this company is still selling these fake tickets kits BUYER BEWARE

Products used:
Event tickets

Service
Value
Shipping
Returns
Quality

Date of experience: September 4, 2022

Thumbnail of user jaea3
California
1 review
0 helpful votes
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August 14th, 2017
Verified purchase

3rd time buying seats on SG. Always a solid experience. Wish the fees were lower but it is what it is.

Date of experience: August 14, 2017

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From the business

SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.

Company Representative

Thumbnail of user acaciam2
SeatGeek A.
Typically does not respond to reviews
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.

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