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SeatGeek has a rating of 2.3 stars from 2,556 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
Always enjoy using SeatGeek. User friendly and always anble to find seats for the game. Check out is easy and reliable
Date of experience: March 28, 2019
Easy to use... easy access to tickets... good communication throughout the process... cheaper tix surcharges then ticket master n vivid seats
Date of experience: December 25, 2018
Seat geak is dope, it's always cheap af. After the processing fees it's like the same as any other ticket I just like how easy it is to use
Date of experience: February 13, 2020
I purchased 5 tickets from SeatGeek, 3 of them were from FanXchange. The night before the game I rented a car, drove down to San Diego, rented a hotel and waited very excited about going to my first 49er football game! The day of all my friends and I arrived early to the venue just to have 2 of the seats from FanXchange scan red and say invalid! The other two purchased off SeatGeek came from TicketCity and the same thing happened! One friends ticket scanned in and the other scanned red saying invalid! I had all the tickets on my phone as well as paper copies and we tried scanning in both and kept getting the red, invalid issue. When I contacted SeatGeek their response was horrific. They said that the "venue" sent them a copy of the scan report and that only one ticket was scanned in, not the others so its my fault! The Venue themselves told me they do not deal with seatgeek at all. Someone is clearly lying.
The very next email from SeatGeek states...
Thank you for this information, I can see you had two seats rejected however you only bought one additional seat? Did you by any chance take a picture of the people sitting in your original seats? Any information would be helpful at this point.
So first they say "the venue scan report says you never scanned the ticket" then they say "we see two seat got rejected"
This is very frustrating and I do not understand how they can contradict themselves. I also asked to be contacted by a manager but they ignored my request. They just sent an email saying they will reopen the investigation. IT WAS ONLY OPEN ONE DAY, WHY ON EARTH WAS IT CLOSED?
Overall very unprofessional. I am one unhappy, unsatisfied customer who would be more than happy to pay extra cash and go through stubhub instead next time.
Date of experience: September 14, 2016
Great tix, although the usher at the gate could not electronically read the printed tickets. He let me n anyway!
Date of experience: August 22, 2017
No issues using the SeatGeak app. It was very easy to find what I wanted and no issues during checkout!
Date of experience: January 26, 2020
I have not heard about SeatGeek until today when I posted about Meghan Trainor being a free concert at the NYS Fair this summer and a friend of mine told me I was wrong and that SeatGeek said Meghan was supposed to be in the Grand Stand. I explained to my friend that I had gotten this information from the Fair's website and that I would look into the SeatGeek issue. And sure enough, when I searched Meghan Trainor on SeatGeek, concert tickets for the NYS Fair on September 3rd popped up. This is outrageous. SeatGeek is allowing "third party distributors" to SCAM unsuspecting patrons for HUNDREDS of dollars FOR FAKE TICKETS THAT DO NOT EXIST. I immediately contacted SeatGeek via the "contact us" link and told them about the issue, but I am leaving this review so that people can see that SeatGeek is 100% reliable for any and all scams that happen during use of their website by not regulating postings. A true, reliable site would look into concert dates and make sure that the tickets at least had a chance of being real before allowing fraudulent transactions to take place. If I could give a zero star rating, I would. This is absolutely disgusting and I hope this website gets shut down, or the owner/operator starts actually caring about the customers and buyers. Because running a $#*!ty website that scams people can only last so long until people stop visiting the site altogether.
Date of experience: April 1, 2015
Hi Shannen,
Thank you so much for contacting us with this information! Since SeatGeek is a search engine, we automatically pick up any listings that appear on the sites we aggregate, which unfortunately may include listings like this one from time to time. We agree with you that it is horrible when tickets that are supposed to be free are sold at any price, and it is especially terrible when they are listed for hundreds of dollars. We do try to monitor these manually and will take down any listings like this as soon as we are aware of them. We are so sorry we didn't catch this one ourselves sooner, but we really appreciate that you reached out to us!
Just like every other time I've bought from SeatGeek, I got tickets for a good price and had the tickets on my phone no problem.
Date of experience: January 2, 2020
Better than buying tickets from the Tigers box office nothing Ive always gotten great deals from SeatGeek will continue to use them
Date of experience: March 27, 2018
I bought tickets to a concert that said instant download and the tickets didn't arrive instantly so I called and they told me they had my order and it would take 15 minutes. Still they didn't arrive so I called again took 30 minutes to reach someone and they told me they had to put me on hold to call the seller and see if he would confirm the sale. They then came back and said the seller didn't have the tickets so I was out of luck and they couldn't do anything about it. Now by the time all this happened after being told my order was confirmed the concert was an hour and a half away and I couldn't get anymore tickets that weren't double the price. So basically this site allows sellers to put tickets on there and then wait and see if they get a better price and then screw over people who think they have purchased tickets. Seat geek told me a seller has 24 hours to confirm a sale so the seller can sell the tickets to numerous people at different prices and then just accept the best offer within that 24 hours and deny the rest of them without any penalty to the seller. I asked what the time limit policy is for the seller on a purchase for an event on the same day and the person had no answer for me they just said they try to contact the seller and tell them to supply the tickets as soon as they can. Basically the moral of this story is to never buy from seat geek and to stick with stub hub because they don't allow the seller to take multiple offers or sales without penalizing then and making them compensate a person who has purchased tickets from them. Also seat geek knew they were in the wrong and immediately after I spoke to them the confirmation emails for my order disappeared and there was no trace of my purchase. Very sketchy way to do business and terrible customer service. In the end we missed the concert and learned a very valuable lesson. I hope this never happens to anyone else because it ruined our entire trip
Date of experience: July 16, 2017
Hi Jeff. Thanks for taking the time to leave this review, and we'd definitely like to explain further the process with which orders are placed, confirmed/rejected, and then fulfilled.
When you submit an order request through SeatGeek, that request is then forwarded to the seller of the tickets and goes into a pending stage. From there, the seller checks to see if they still have the inventory available. As most sellers list their tickets on multiple platforms, they unfortunately do have to reject orders from time to time when the tickets have already been claimed by another buyer. This is rare, but does happen, especially for last-minute orders as the volume of ticket orders increases. That being said, we also want to clarify that tickets are instant download after confirmation.
I do see that this order was placed with a third-party vendor, FanXchange. It also appears as though a SeatGeek representative reached out to FanXchange to request they expedite the confirmation or rejection for the order, which is not common practice. We, again, do sincerely apologize that these tickets were no longer available once your order came through. We do our best to keep our listings as up-to-date as possible, and order rejections are put in place to avoid situations where sellers double sell their tickets. If you have any other questions, please let us know.
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101
Ordered tickets for final yankee game as its jeters final game; broker must of seen price spike it game ticket prices; cancelled my order.
Date of experience: February 13, 2014
We got up to our where the seats were and they had the section blocked off. Didnt have any extra tickets for us. So we had to stand the entire time.
Date of experience: July 27, 2018
The seat rating all over delivered. Got first row outfield seats at the Nats game for 20 a piece. All the tech performed smoothly.
Date of experience: May 21, 2018
SHORT VERSION: Avoid this company at all costs. They make it impossible to speak with a rep or communicate directly at all costs. After finally getting a phone call be prepared to be on there for 45 minutes minimum. If the rep doesn't have a solution, there will never be one. They'll tell you a supervisor will call you back. No they won't. When you call back and wait another 45 minutes, they'll say they're going to transfer to a supervisor. Straight to voicemail. I'm convinced this company might just be defrauding people or they'll hide behind their policies and say they're making reasonable efforts. Avoid this company.
LONG VERSION: I was heavily attracted to SeatGeek because of their affordable prices. I signed up for an account and didn't use it for a while. When I bought tickets and had them transferred to my account I found that they had deleted and blocked my account without notice. Okay, understandable.
Then the horror that is this sham of a company reared its ugly head. I noticed my account was blocked on the way to the event. I struggled to find how to communicate with an agent because actually getting any communication aside from their FAQ page is difficult. (This is a common theme of their business).
Once I got in touch, I communicated with a rep for over 30 minutes on their app getting absolutely nowhere. I was This forced me to go to will call at the stadium where others were also ironically dealing with SeatGeek issues. After waiting in line, I got my tickets within 10 minutes. When I got back on the app a few hours later and told them the story they reinstated my account within 5 minutes but refused to acknowledge their complete lack of assistance earlier.
I've now been trying to speak with a supervisor to explain the situation for 3 weeks. I've been on 3 phone calls all over 45 minutes where they defer to a supervisor. They say they'll have a supervisor call me. Days later nothing. I call back, they say they'll transfer me directly, straight to voicemail.
These ticket companies pop out of nowhere with cheap prices and it seems really enticing. But this has been a total rip off. I missed a chunk of my event because of their incompetence. Now I can't even speak with a supervisor because of their nonexistent customer service and complete lack of care. This is a company operating in bad faith.
Products used:
Tickets.
Date of experience: December 19, 2023
Got my tickets to see Elton John in Nashville, Thanks to SeatGeek. My wife is going to be so excited when she opens her Valentine's Day card. Thanks!
Date of experience: February 8, 2018
My tickets were lost and they couldn't reissue them to me, so I just spent $100 for nothing :( They should have been able to get me tickets.
Date of experience: August 21, 2018
I have made 2 ticket purchases with seat geek and so far so good. Have not made it to the 2nd event yet as it is not until Aug 2020.
Date of experience: December 17, 2019
Loved the seats. Price wasn't so high. Surprised by the additional fees though. I recommend using app just keep in mind the fees.
Date of experience: October 29, 2017
The experience went very well. The ticket was sent in an quick and efficient manner. There weren't any problems in entering the event.
Date of experience: February 1, 2018
Purchased tickets and they " disappeared" no accountability and zero tracking ability! Customer service lacking responsiveness… DO NOT USE
Tip for consumers:
DONT DO IT
Date of experience: August 26, 2022
I love the fact that it was at the 9th hour and they gave me a good deal. It is very user friendly and very accommodating. I will be using it again
Date of experience: December 11, 2017
Super convienient, great deal, & electronic transfer so everything was done from my phone & that's all I needed when asked for tickets was my phone.
Date of experience: October 29, 2018
We decided we wanted to see one more ballgame. I went to SeatGeek and was able to get great seats for a very reasonable price. We had a blast!
Date of experience: September 27, 2017
Last minute tickets weren't so bad! We were all the way in the back but the area was pretty empty so we got to really feel the "concert" vibe!
Date of experience: November 28, 2017
I love SeatGeek and use the service frequently to buy and sell MLB tickets. I find the service very competitive for ticket pricing.
Date of experience: September 15, 2017
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi there,
Thanks for taking the time to write this review of SeatGeek and share your experience.
Please give our support team a call or write us a quick note; we are so sorry to hear about how this was handled and would love the opportunity to make this right.
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support