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SeatGeek has a rating of 2.3 stars from 2,556 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 19th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
I was easy to do and easy to follow. The only trouble was I had a password with Ticketmaster and didnt realize it. Not an issue.
Date of experience: June 18, 2018
The ease of getting the ticket on my phone was great and the option of searching by price and servic charge was wonderful
Date of experience: September 14, 2017
My experience with seetgeek was flawless. Thank you for making my ticket purchasing easy. I will use seetgeek for all of my ticket purchasing needs.
Date of experience: February 28, 2019
I got tickets using Ticketmaster. I have app but I couldn't use it. It was only on line to get tickets from Ticketmaster
Date of experience: August 11, 2018
Sucks there's no insurance on these tickets. I got sick and spent 230 on these tickets and couldn't make it
Date of experience: October 29, 2018
Best place to get or sell Dallas Cowboys AT&T Stadium home game tickets.
NFL Wild Card game 2019. Cowboys beat the Seahawks. Best game ever!
Date of experience: January 26, 2019
During the day of the event the tickets I purchased wouldn't show up on the day of the event, causing me to miss the event.
Date of experience: March 8, 2018
Got a great deal on some MLB tickets, no hassle! I will absolutely use SeatGeek next time I need tickets.
Date of experience: September 14, 2017
Quick, easy, fair pricing. Quick, easy, fair pricing. Quick, easy, fair pricingQuick, easy, fair pricingQuick, easy, fair pricing
Date of experience: September 21, 2017
It was an efficient easy and practical wayDtill waiting for the d day to see if all will be ok when handing in electronic tickets etc...
Date of experience: January 30, 2019
Tickets were purchased and everything went seamlessly. The only negative thing is that Diamondbacks lost!
Date of experience: October 8, 2017
Site is good. Does it's job but wasn't what I expected. Stubhub has similar tickets for cheaper and they show you the view. No secret taxes
Date of experience: February 21, 2019
Hi Christian,
We strive to always be comparable if not beat the pricing you see on other platforms. We even strive to be more transparent then many other platforms, by allowing you to search for tickets while seeing feeds included. When you enable that you will see the full price of the ticket including any taxes and fees, which is something many platforms don't have.
For the future, please know that we do price match. Meaning if you find the same tickets on another platform for cheaper, you can send us a screen cap and we will meet that price!
I really liked using Seat Geek. Simple and cheaper. Also had great selection of seats! Couldn't ask for better
Date of experience: February 22, 2019
Saw Aerosmith in Vegas the show was beyond great! Took a chance got tixs. No regrets! So easy to use
Date of experience: July 16, 2019
Had my e ticket within a couple of minutes. No problam with check in at gate. Enjoyed the game. Great seats. Will order again thru your service
Date of experience: March 3, 2019
Had a great time at the game and Ticket process couldn't have been easier. Really love using SeatGeek, it makes buying tickets so easy.
Date of experience: March 8, 2018
Transaction is always smooth and easy, only wish they pointed out obstructed view seats at Fenway though.
Date of experience: August 18, 2019
Hi Joey,
Glad you have a mostly great time using our service. Our knowledge of obstructed views comes from the tickets, so if Fenway doesn't feel it is obstructed then they don't put that on the ticket and it doesn't end up noted on our end. That said you are not the first person to mention this and our team is aware and looking at possible solutions to keep our service getting better.
Warm Regards,
SeatGeek CX Team
SeatGeak is the easiest site to use with honest charges shown at time of decision making not purchase.
Date of experience: March 28, 2019
Love this app and the easy to use interface. However we couldn't order food from our seats. Keep it up
Date of experience: May 1, 2018
Honestly one of the most upfront and honest companies for tickets I've ever dealt with I will never use anyone else but seekgeek
Date of experience: November 21, 2018
Easy and the seats were good - but I think tix should be cheaper esp when so many are left available
Date of experience: February 24, 2020
Found front row club level for a threat price!
Used seat geak before and now is my go to ticket source.
Date of experience: September 12, 2018
First time actually sitting so close to the field and 1st base was a perfect price for these seats wasn't expensive at all
Date of experience: September 3, 2018
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi there Abbigail,
Thanks so much for the feedback, here. We totally understand the frustration of not being able to attend an event you're excited for, and we're really sorry to hear you were unable to make it! Unfortunately, since we're a platform on the secondary ticket market (comprised both of professional sellers, and folks like you who cannot make their events, and are reselling their tickets to recoup the cost), we do have an all-sales-final policy that, in order to be fair to our sellers, in most cases we do have to adhere to-- with the exception, of course, of when the event itself is canceled.
When folks aren't able to attend the game or show they bought tickets for, we always suggest reselling tickets in the SeatGeek Marketplace. This is a great way to recoup the money spent to purchase the tickets, or even turn a small profit! We see a super high success rate among our users who choose to sell their tickets back on the Marketplace, and we love helping to get tickets into the hands of fans who can use them, while also helping users like you make back what they spent. Not being able to attend the event is bad enough; resale on the Marketplace acts as a small silver lining.
If you have any other questions regarding this or any other order on our platform, please don't hesitate to reach out to our CX team directly at the e-mail address or phone number below.
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101