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SeatGeek has a rating of 2.3 stars from 2,553 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 235th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
Ordered tickets on SeatGeek, no problems. Need more characters more more more
Super simple, user friendly and efficient software
Good experience. Admin fees were a bit high to close the deal.
No issues and the price was decent. Would use seat geek again.
Very good & easy way to buy tickets. Felt secure when making the purchase
Great time at the game and seller was quick with response.
Great experience, easy access, good pricing and fast responses.
Excellent price, quick! We are very pleased. Thank you!
Had no trouble purchasing tickets for a baseball game.
Was easy to sign up and buy concert tickets. Fees could probably be lower, but what's new :)
Tickets came as told - process was easy. Instructions were clean and simple to follow.
It was an easy and overall enjoyable experience. Would buy from seatgeek again
Overall very good. Have used their site before and it performs to my satisfaction.
Easy to use website. Very pleased with this service.
I am very pleased with SeatGeek and their transaction process is smooth as can be.
I placed the order and got my tickets within 24 hours! Never had a problem with them before!
Great experience! Thank you so much! I can't wait for the concert.
Tickets are great and as described, wish the fees were lower.
* SeatGeek attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It was no hassle at all, and I think cheaper overall
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SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
