SeatGeek

Seat geek is Terrible!

Impossible to navigate their site.
A most frustrating experience.
I can buy tickets to any other event with ease but Not with seat geek:(
Why does it take 48hours or more to get tickets, when with others it is immediate?

Bought through ticket master then seat geek tried transferring ( new partner for Barclays)for a week and assured me everything would be fine. After a dozen emails and phone calls " you will get your tickets tomorrow " they fixed the problem 20 minutes from showtime. I would need a helicopter to get to Brooklyn on time. $600 lost and they are blaming Ticketmaster, Barclays, and me for their technical error " we can't find the tickets "

I purchased tickets to Madonna's concert for Sep 2023 in Miami and it has been postponed for end of 2024. I'm moving out of the country for work and they stated it's my responsibility. Even though I understand their point, they can't possibly expect everyone waits 1 year for a concert. And yeah, they can't give me a refund or be reasonable about it. Make yourself a favor and avoid this company

SeatGeek has a guarantee that tickets will be received in time for the event. I did not receive my tickets on time but they have not refunded me nor responded to my many phone calls and emails. My concert was 5 months ago. I was "patient" as was requested by several customer service reps.

When selecting your seats by section, it will show you the cost for that section. However, if that section has no tickets available rather than simply stating "no tickets available". It auto suggests is a different section without indicating that is what it's doing. I noticed immediately and in less than five minutes Contacted their customer service to be told that I just need to resell them. This is a very unscrupulous business practice. Just indicate there are no tickets available!

Purchased 4 tickets accounting to $200 noticed after purchase that I had a typo on my email, count contact them through anywhere and require order number to make a request, we'll you can't have the order number without your email. Tried a phone number I found to hear web, got out on hold by a machine and then they hung up on me the same way multiple times. Do not get your tickets through this website.

You buy the tickets, but they won't send them to you right away, as any normal company would do. They hold your tickets, until is too late before event or even make you loose the event. I don't understand how such a disaster company is still in business. Of course when you try to contact them, there is no phone number for customer service. Avoid them for your ticket purchase.

They ran multiple charges on my card for some NFL tickets. They all went through on my card, but were immediately reversed by Seat Geek. Seat Geek has no support number. My credit card provider helped me reach a support rep at Seat Geek.

The out of country support rep, told me that I was making mistakes with my credit card information. I had not, I double checked it after the first issue. And the credit card provider was accepting the charges. It is a valid card, with a huge limit. I tried another card, same issue. Now I am locked out of their system for 24 hours.

All I wanted to do, was take my grandson to his first NFL game. I spent three hours on this.

Seat Geek is awful, unethical, and unhelpful. Horrible Experience. Canceling my account.

I tried to cancel my tickets 2 months prior to my event because i'm having emergency surgery and have been down and out of work. I wanted a refund but would be happy with credit so my money doesn't go to waste. I have called countless times, asked for corporate and told i'd get a call back about 4 times and i have gotten absolutely no where. They literally just want your money and their customer support is useless. I'm very frustrated no one i've talked to has been able to help me when they say it's no problem! I'll never buy from seatgeek again absolute waste of money i'm sick about it. Not to mention i'm already so sad i missed my show. Zero stars if i could.

I bought two tickets for Springsteen in Columbus. Because of his peptic ulcer he had to cancel, it's so serious he has NO makeup dates. All I wanted was a refund, I emailed and texted, they just give me the runaround. Why? All I want is my money back. Do not use this company. I'll bring suit, but it's frustrating. Please stay away!

I bought tickets to a Ny Rangers game from seatgeek and never received. I was told that tickets would arrive in my email no later then 24 hours before my event. We travelled all the way to the stadium and I never received my tickets. Waited outside the arena for almost two hours just to be told that they double sold my tickets and they can only offer me a refund. They also lied to me numerous times over the phone. Customer service was rude and not helpful. Will never be using seatgeek again.

I ordered tickets as soon as they went on sale for Aerosmith in Philadelphia (first show) on September 2. Ask me if I received my tickets? Nope -- Now ask me if I've gotten my refund? Nope! They're still holding my money -- today is October 10. I gave them all the screen shots, emails, and conversation they asked for All I'm getting back is "we need to look into it". Its $1200. I don't know about anyone reading this, but I don't have $1200 extra to wait months for a refund. I will NEVER go to Seat Geek again - be cautious people. Be VERY cautious!

I have had an incredibly frustrating experience with Seat Geek and would never use them again! In contrast, I can wholeheartedly recommend Stub Hub. If you have any issues with your tickets from Seat Geek, you will absolutely never get a human being to help you. Buyer beware!

I talked to 5 different customer service reps who said they would call me back and none of them did. I tried calling again and now the phone number no longer works. I'll keep trying via email bit it looks hopeless. I could be out over $1000.

Accidentally purchased tickets for the wrong day. Called customer service within five minutes. After looking at my order, they conveniently told me that so sorry we cant refund your order, but I could sell them back. I will never use seat geek again.

Bought tickets for two baseball games in Colorado before the Pandemic. Games were the first week of June. It is now mid July with no refund even after contacting seatgeek, and my credit card. $400 un-refunded. I understand the circumstances, but this is unacceptable if not criminal!

Called me when they discovered that the $1,400 worth of tickets I ordered were possibly not going to make it. I had to go day of the ND football game to pick them up. Promised a $200 credit and now won't return emails.
Also their price was higher than what my friends paid using stubhub

Purchased tickets to see Pretty Woman with my mom. Never received it nor my money back. Dozens of emails and phone calls leading up to the event all of which did nothing but run me around in circles and make excuses. Since then they will not respond to emails and have been left on hold with customer service for over 4 hours collectively. Am now having to dispute charges with my credit card company - worst customer service experience ever! This company is complete garbage - do not purchase from them!

My tickets were never released —Hotel expense then sat in a nice restaurant on hold an hour for SG to answer. They gave lip service of apology but 6 weeks later still no refund after many attempts. No tickets plus travel hotel and restaurant expense
Will seek credit card resolution service
No one should be told they may not get tickets up to a few hours ahead Poor policy Consider the risks carefully. They don't respond to contacting.

Bought tickets in 2019 for a Lauren hill
Concert …. It never happen, in fact she's on tour now doing other shows. They tried to tell me well it should be rescheduled. It's been almost 2 years give me my refund. "We will reach out to you".

Ordered tickets to Bill Maher in Dallas and the show was cancelled and seatgeek refuses to return my money! Buy at your own risk, I'm out $270 don't make the same mistake that I did! Not a reputable company!

I've bought tickets through SG weeks before & the day off an event and every where in between. I've never been disappointed or had an issue. I have learned to take a screenshot of my ticket & blow it up. That seems to work better for the scanner at entry.

Excellent prices, and minimal fees. What more could an avid baseball fan ask for?:)

My only critique about seat geek is the inability to view the stadium section for each listing while scrolling, without clicking on it. Sometimes it's hard to eye ball it from the map. Also, more options like being able to filter your results by certain zones/areas of the stadium would be welcome.

Overall, excellent experience. Keep up the good work