SeatGeek

Hope you don't need a refund. Seatgeek place unnecessary requirements of personal identifiable information.

Finding their "contact us" on their webpage is difficult to locate. A customer friendly site would place it in a readily available spot.

$2K. Couple folks had same tickets. Guy at gate says happens all the time and to call SeatGeek. Bought them with Amex, so hopefully get money back.

Just changed my review from 1 to 5. While the Hamilton tickets were fraudulent due to a bad apple seller of tickets on the Seatgeek platform and it did ruin evening, SeatGeek handled situation quickly and in a very satisfactory manner. Look forward to using SeatGeek again.

This company is a scam! When trying to purchase tickets, after entering payment information, a message would pop up saying "oops something went wrong".
They charged my card 9 times (then it was refunded) except for the 4 tickets I purchased for $354.00. The tickets say that they have not yet been confirmed by the seller but it shouldn't take long. It's now been 3 days since my card got charged & still no tickets. I have e-mailed them multiple times & no response. I called customer service & its a long hold time 2+ hours & then once someone answers, they hang up. I simply want to cancel the order for those 4 tickets & get my refund. So angry & disappointed! Never using Seat Geek again! Stay away! Just pay the extra money & go to StubHub. Lesson learned.

I have always loved SeatGeek due to having nice aesthetics, being reliable, and presenting information effectively. All of that was true for my latest purchase, but for some reason the seats I had desired occasionally disappeared--it might have been some sort of glitch with the interface when it zoomed in and out of the team's stadium. However, I was still able to obtain the seats I wanted and, minus that glitch, I was very content.

I ordered a ticket for a Dallas Stars game. The couldn't provide me with a ticket or a refund. I wound up using Stub Hub to save the day. Customer service is out of the country and can't help you. Don't use Seat Geek use you wan for be left outside an event.

I looked on the Seat Geek site for baseball tickets but didn't accept the offer. Nonetheless, I was charged and money was removed from my account ($166). I have written to the SeatGeek support team and they do not even respond!

I paid for next day air for a parking pass for the football game Saturday. (this was Tuesday) It's Friday and still no ticket. UPS says they mailed it late and I won't receive it before I leave to travel to the game. I have emailed twice SeatGeek with no response. Very frustrated and will never use again.

I've never personally used this website or product, however their ad choice and how they present themselves says enough. Seatgeek ads get to me, they traumatize me. I don't wanna see someone's $#*! talking before I watch my YouTube video. I can't stand it, the torment, the voices, it's all awful. Please just redo your video advertisements, I can't take it.

Hey,

I often buy tickets on Seat Geek or my friends. I'm pretty loyal to the site and thought the site could offer some package at the end of the season when tickets aren't selling as much. Knowing the blue jays won't make the series, the demand will probably be down. Therefore, they could have a package (5 games for 50$) - I know Philly or some other city did that with their team

A couple days later i received the other two sets of tickets by FedEx. Same thing only worse. Seats even worse than the first set, never would have bought these either and on top of that seats were a partial/obstructed view which SeakGeek customer service assured me two different times would be noted or shown before final purchase was processed. Nothing was noted at any time before or during or after purchase process.
I will be contacting SeatGeek for refund of these tickets.
Truly terrible policies.

I bought a ticket for a Harry Styles concert from SeatGeek. Got the ticket, showed up at the venue, and was told that my ticket was invalid and I would need to contact SeatGeek about it. I spent half an hour on hold before I talked to a representative that was having trouble even finding my name in their system. When they got it figured out, I was told I'd get a 120% refund. That was over a month ago and I haven't received anything. I've tried calling SeatGeek multiple times only to be on hold for nearly an hour each time. I sent an email, to which the only reply I got was to not send any more emails. I just want my money back.

Last Saturday my son and I bought tickets to the ACC football championship game immediately after UNC won their game. We paid for the tickets on line and received a confirmation number from seat geek. Cost = $166 each. The following Monday, we got an email that the tickets were not available and my credit card was being credited. Today, the same seats are selling for $525 each. I will never use them again and will tell anyone who will listen about how were shafted.

Went to watch my Minnesota Wild beat up on the Vegas Golden Knights at St. Paul's Xcel Energy Centre. Easy to find what I needed for the price I wanted. Loved the mobile tickets where they can be scanned from my phone. Will use SeatGeek time and time again!

Look, people make mistakes. Sh! T happens. But when you need help, Kelvin/Telvin with Seat Geek will get you what you need ASAP. I am writing this at 9:51 PM EST. Here's what happened, and here's why this is this was the best experience I've EVER had with customer service.
I made a typo on my email -- my tickets were going to be sent no where. I was so anxious as my event was coming up. I emailed a few days ago, no response. I called today around 8:45 PM EST. Kelvin/Telvin answered and asked what had happened. I explained I made a typo when signing up and the email was wrong, furthermore, that email did not exist, and I needed to change it. He PERSONALLY reached out to the seller and fixed it for us. Gave us a call back at 9:48 PM EST (less than an HOUR later! WOW!) and it was fixed! Our account had the right email and the tickets would be sent the day before! 10/10 Experience! Thank you Kelvin/Telvin!

SeatGeek is a really cool online ticket retailer. My only complaint is that the two tickets I purchased for Tony Bennett are seats 5 & 7. It shouldn't be an issue for me but if I could make a recommendation, I would update ticket options to include "&" sign versus "-" sign. (Ex. Seats 5-7 vs. seats 5&7). I think this would eliminate any confusion for others trying to purchase tickets together. Other than that, the site is great and offers a lot of choices for events and concerts. Keep up the great work!

I bought tix here and they never sent them. They ripped me off! They say the tix will be available 24 hours before event (even though you purchase 1 month out). Then the night before they dont show up, and nobody answers the phone or email. I sent 7 emails asking where my tix were, and 4 days after event i receive some form letter- "we have high volume of calls... we'll get back to you when we can...". They stole from me and they will steal from you as well STAY AWAY! Use stubhub or something legit.

I have not yet had any problems with purchasing my tickets with seatgeek. The app makes it so simple to view what each seat would look like from a first person view. You can click on a seat and it shows the stadium and view of the seats. Its great.

Ever since I used your app. I realized that its saving money and time. It would be great if you had an option to buy parking pass at a lower price. Every time that I pay $25.00 per parking at the stadium I feel that I have been ripped off.

It was the easiest tickets Ive ever bought in my life. It took a matter of 30 seconds for me to search the event and pay for them. Tickets come straight away and you get a email confirmation as well. Great app and idea

Bought tickets to an even 3 months in advance. 1100$ worth totally.

1 month before the event - Customer Care emails that the tickets I received are not usable. They declare that the vendors / brokers behind the scene are to blame.

I accept the facts and request a full refund. Their buyer guarantee states I am eligible for one. Customer Care refuses to issue a cash refund and recommends that I go to my credit card issuer and file a dispute.

I'm surprised they get to live and tell another tale. So many reviews have been denied entry at events. I am thankful that I didnt have to endure that.

If you read all the negative reviews, Seat Geek's company line is that all they are is a "seat aggregator", they don't have the tickets. So their apologies amount to absolutely nothing. As far as I'm concerned, Seat Geek should be banned from doing business due to being an unreliable middle man.

This is a waste of money! We spent 129 dollars to stand outside of the stadium with phony tickets AND am having the most miserable time getting a refund! Seat Geek will not answer your calls or your emails, but they are more than happy to RIP YOU OFF and steal your money. Please, learn from my mistake and do not support them! They need to permanently removed!

I understand that some tickets are being re-sales from other people but the amount of profits they make from us its ridiculous, why can people sell their tickets as of face value... so that true fanatics can enjoy the sports (football, concerts) what ever the case is!