SeatGeek

I would give a 0-Star. I originally went to Seat Geek to purchase ticket and was told "There's a problem with your trans, please try again later. I went to Ticketmaster and bought similar seats in the same section. Later that evening I received an email saying, "Tickets have been confirmed." I responded to the email saying I didn't authorize a new transaction. No response. I called the next day and waited for 3-hrs on hold to talk to a rep. She said they would only offer a credit to my account that would be good for a year and would not refund my money. I asked to speak with a manager and was placed on hold for another hour. When the Rep came back, she said, "We're sorry all sales are final," and then pretended not to hear me and hung up. I notified my credit card company's fraud unit and it's pending. Never use Seat Geek or enter any personal information whatso ever to them.

Have a great opportunity to watch the Brewers when we visit family in SF. I choose SeatGeek over other ticket sites because I know by the colored circle which seats in the sections I prefer are the best deal. The filters let me quickly get the tickets I want with options for delivery very convenient. Got 5th row bleacher seats at a great price... thanks!

It was easy and quick, with decent pricing. I had a problem with another company where they canceled my order because the even was supposedly canceled when it's clearly not. I hope that doesn't happen hear. If all goes well then yes, my experience was great!

I was attending a yung gravy concert and as I was reaching the check in point for my tickets, seatgeek never sent my tickets to me. I had tried to call customer service and never got through. Luckily the theater was extremely helpful to get me my tickets for the meet + greets. Now I'm going to try to get my 400$ back and we will see how that is.

Bought Tickets for a Blue Jays game the day of. Website said tickets would be available in time for the game. When we get there, tickets not available, chatted with support on my phone, the website is poorly written and we kept getting disconnected, chatted with 3 different people. Called, first person said they'll open up a ticket and call me back. Called a second time, was on the phone with them for half an hour until they said they couldn't do any thing and offered me a refund. So I spent 2 hours outside the stadium to not get in. Wouldn't ever use them again.

I purchased Hockey Playoff Tickets for a Game 7 of the Pittsburgh Penguins versus the New York Rangers. The series ended in 5 games. I have been working trying to get a refund of my tickets with no assistance or help from seatgeek. My Visa company has also launched an investigation as they claim that MY visa will not accept the refund of my ticket money. This is untrue. It has been a total nightmare. I am thrown around from one place to the next... I have had to deal with SeatGeek, Ticketnetwork, and MYTICKETTRACKER. Just keep getting the run around. I am still working with the investigation through my Visa to get my money back. Bottom line, do not use them. No event is worth this hassle.

Awful customer service and they don't give a 24 hr window for a refund. They give you a promo code credit to use in a year which is USELESS if you don't have the opportunity to travel or attend another concert elsewhere, plus it's only one-time use. Next time I'll just buy my tickets from Ticketmaster or Vivid seats like I normally do. I got burned for trying something different.

Very easy, user friendly app. No hidden fees which is better than StubHub, Ticketmaster, etc. would be nice to earn credit for buying so many tickets or at least a coupon for so much off. Easy to guide through and very user friendly.

Decided last minute to go to a Jays game here in Toronto, and was able to find great seats for a good price on Seat Geek. We have used this site a lot over this past summer, and will continue to do so!

Seatgeek is an amazing sight. Compare prices and different parts in any venue and the seats are color coded to highlight those seats there were a good deal versus those that are not. Its easy to use and the tickets come right away.

I have really enjoyed the ease of accessing events with your app. I did purchase baseball tickets for the wrong day however and it set me back roughly $130. It was my fault entirely, but if the UI had asked for date confirmation prior to the payment I would have caught it. Apart from that i have enjoyed using SeatGeek and sharing tickets with friends and family with ease.

Love that you can pick tickets in just about any section of any row for any event you want... Only thing I would change is give the ticket Seller the option of taking offers on his tickets as well as a set price.

Purchase a VIP package for a lot of money what we received was a joke I wish I could add pictures it was a huggy and a plain black backpack and a little speaker that said budget speaker this is new tour merchandise for this companies VIP package? Also, the private food and drink was at a restaurant with a tab and the seats were horrible. BTW. Cost over 3000

Purchased tickets for Red Sox's game. Never got the tickets with a bar code which you need for entry. I sent a screenshot showing them there was no bar code. Went back and forth with their chat—(no phone number to call) they said I would get the bar code before the game. Never got it so I asked for credit to my credit card and they said they would not refund the credit card. Their guarantee is very misleading. Would NOT recommend Seatgeek.

Purchase tickets on SeatGeek Warriors vs Trailblazers@ Oracle Arena. Get to the gate and was told to go print out the actual ticket because the system is not accepting the barcode. After finding a FedEx to print out the paper tickets, we are now told the Barcode is invalid. Basically the tickets were fraud. I paid approximately $750 for two tickets. SeatGeek has yet to respond to my call or email. This was college spring break trip for my son. All I want is my ticket refund amount.

I purchased much better seats than where I ended up, and after my credit card was charged, while awaiting my ticket details, was notified that the seats were sold to someone else AFTER I had purchased them. Ended up in worse seats for more money. My experience has been that SeatGeek is way less reliable than Stubhub. I will not recommend (or use) your product going forward.

Bought tickets to a Broadway Show back in January. Just received a note today (five days before the event) that the tickets are wheelchair accessible which was not mentioned online when I bought the tickets or when I received the invoice. Of course they are offering me a refund or an exchange for TWICE the price for tickets in the same section and the same row. I thought they would exchange the tickets for what I paid... no way. I have bought many tickets from them in the past without issue but I won't be anymore. Buyer beware!

Received excellent service from Seat Geek. I thought I had purchased 4 day passes to a Jazz festival but only received one day passes. I contacted Seat Geek and they quickly responded and said a mistake had been made on their part. I was offered a full refund or a 50% refund and keep the tickets (which put the price in line). I opted for the full refund and received it within 2 days. I highly recommend this company and would not hesitate using them again.

Please don't use seat geek. I made a $297 purchase for a concert and my money was never refunded and I was never issued the tickets. They have no live customer service that you can actually speak to all they do is tell you the money was refunded back to you and it never shows up in your account. So if you need tickets to a event please go elsewhere to save you the hassle of losing your money they will tell you the refund was processed and it will not show up in your account. If you don't like losing money please don't use their service

Good first: - Fast buying option with no waiting for your turn. - Good and easy Seat selection- Nice and quick Customer Support Respond.
Bad: I was charged $125 fees for $400 Ticket. They buy Tickets from Ticketmaster, if I knew that I would go and buy direct from Ticketmaster myself to avoid fees. - You don't get ticket until 24/h before the event.

This was my first 2 purchased items. I like the service it is close to my experience with flash seats. The only down fall to the app is you have to select if buying with all fees included or not all fees should just be included that makes for easier transaction.

Did you know that it costs more money to send me a digital ticket for a nice seat than for a seat three rows back? Does that make sense? Of course not. Why do service fees increase with the price of a ticket? Because seat geek is a stain on society.

I am trying to list tickets for sale and the website just goes in circles. There is NO customer support phone number to help resolve the issue. HINT: Your software is not that good and now and then there is an issue that requires human intervention. Good bye SeatGeek. Hello StubHub