• SeatGeek

SeatGeek

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Overview

SeatGeek has a rating of 2.3 stars from 2,553 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 228th among Concert Tickets sites.

  • Service
    324
  • Value
    309
  • Shipping
    221
  • Returns
    254
  • Quality
    270

This company does not typically respond to reviews

Positive reviews (last 12 months): 5%
Positive
3
Neutral
1
Negative
56
117
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How would you rate SeatGeek?
Top Positive Review

“From bad to worse then even worse, then redemption!”

Walter M.
1/17/24

After pressing the buy option for 2 theater tickets, Seat Geek sent back an ambiguous message saying the transaction may not have gone through and that I should check my email. When I checked my email there was no confirmation from Seat Geek. Presuming that the transaction had failed, I ordered 2 more tickets. A minute later two email confirms arrived for 2 tickets each. I contacted Seat Geek's customer service immediately; they told me that all ticket sales were final, and that I should attempt to sell the tickets through their service. When I failed to get them to reconsider, I attempted to offer the 2 extra tickets for sale at a loss, but their service said they were ineligible! I don't often feel like a chump, but I did after dealing with them. 3 days later, Fernando from their customer service emailed to say they had secured a refund from the box office. After it was credited, I altered the review from 1 star to 4 stars. Walter Masterson

Top Critical Review

“Total scam- they owe me $700 for invalid tickets”

Dawn H.
10/31/24

I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.

Reviews (2,553)

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Reviews that mention popular keywords

customer service (254) seat geek (352) credit card (90) purchase tickets (219) promo code (35) box office (36) phone number (41) ticket prices (60)
Thumbnail of user tonyn94
Washington
1 review
0 helpful votes
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February 21st, 2019
Verified purchase

Most of the time a great deal can be had, but this time it wasn't. We tried to get an additional ticket, and luckily none were available. I made an online purchase for the same single ticket for $16 less the morning of the event.

Thumbnail of user natashar79
Oklahoma
1 review
0 helpful votes
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November 20th, 2019
Verified purchase

Made my ticket purchase with ease and was a quick process. The site is user friendly and secure. I feel comfortable knowing that I have the ability to purchase event tickets and know that my information is safe.

Thumbnail of user jimh1423
Pennsylvania
1 review
0 helpful votes
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July 17th, 2022

Seatgeek is horrible. They just buy your tickets from Ticketmaster and then block you from re-selling the tickets on both sites.
Customer service lies. Total scam. Never buy from them. Just buy directly from Ticketmaster or box office.

Tip for consumers:
Buy directly from Ticketmaster

Products used:
Concert tickets.

Service
Value
Shipping
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Quality
Thumbnail of user austinw24
Illinois
1 review
1 helpful vote
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June 23rd, 2017
Verified purchase

I went to buy 4 tickets from this website and it gave me an error code saying i couldn't purchase the tickets because someone already bought them. I bought another set of tickets since I couldn't get the ones i originally wanted only to find out that the first order went through even though it gave me an error message. I have tried to contact them but haven't received a response.

* SeatGeek attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user donnief7
Minnesota
1 review
4 helpful votes
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February 11th, 2017

Frustrating experience with SeatGeak. Ordered in late December for an event in February. Had to call them the night before the event (Monster Jam) and ask for the tickets to be delivered. The customer service person said he would call the broker and have them sent that night... nothing came that night. Next morning called again and again was told the broker would send them shortly... nothing came. I bought tickets from Ticketmaster instead and received electronic delivery right away. I wrote an email to SeatGeak requesting a refund and at that point the SeatGeak tickets were finally made available (although too late for me to actually print them out and use them).

Thumbnail of user seatgeekt
SeatGeek T. – SeatGeek Rep

Hey Donnie,

Thank you for taking the time to write this review of SeatGeek and share your experience.

We're so sorry to hear this, Please get in touch with our support team, we would love to take a deeper look into this situation.

All our best,
SeatGeek

E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support

Thumbnail of user johnr6618
New York
1 review
0 helpful votes
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September 7th, 2023

I paid $107 on line for a F'ing parking spot at the US open. SpotHero gave me directions to go to a nearby location to pick up a parking pass. That location was blocked off by traffic cops. The called and told me to pick up the pass but wouldn't give me an alternate location. No cancellations no credit no way to even contact them. These guys are thieves

Thumbnail of user disheartenedc
Pennsylvania
1 review
0 helpful votes
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January 4th, 2022

After our event was canceled by the organization hosting it because they had a mass outbreak of covid the company refused to refund our money. I've never argued so hard for a company to do thr right thing. They obviously don't back their customers.

Service
Value
Thumbnail of user janc180
Arizona
1 review
0 helpful votes
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February 24th, 2019
Verified purchase

Ticketmaster showed they were no longer selling tickets online, yet seats were available. Seat Geek was next option. Since it appeared Seat Geek was the only way to get tickets, I bought tickets for the 3 shows. The tickets including fees, were almost DOUBLE the Ticketmaster ticket price (before fees).
The shows were great, but not sold out!

Thumbnail of user kaylar35
SeatGeek T. – SeatGeek Rep

Hi Jan,

It's awesome to hear that you had a great time at the shows, always great to hear people experiencing a good time at live events!

We can't speak to Ticketmaster and if tickets are or are not still available on their site, as we don't have access to their software. Sorry to hear you were looking for box office tickets and they appeared sold out. Happy you used our platform. We are a secondary ticket master meaning we pair buyers such as yourself with sellers. Those sellers do have freedom to set prices, which are often higher then what the box office price is.

That said we want you to have a good experience with our platform and will continue to strive to improve it for customers!

Thumbnail of user dijonaeb
Nebraska
1 review
0 helpful votes
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April 6th, 2022

I purchased event tickets March 9,2020. It is now over 2 years since the date of purchase and my tickets have yet to be honored or refunded. The event I purchased the tickets for has now been rescheduled and seatgeek still refuses to honor the tickets that originally purchased or issue a full refund. This is theft of service and is an act of malice. I spoke with customer service on numerous occasions about this matter and I am continuously provided false information in an attempt to get me off of the phone. This has been a nightmare and I would never suggest or recommend anyone to use seatgeek to purchase tickets for any event.

Tip for consumers:
You will be scammed and robbed

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user jakek4
New York
4 reviews
24 helpful votes
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May 6th, 2012

Great Site! Cheaper prices then stubhub! PLEASE USE! All tickets easy to find and it compares the prices on many different reliable websites! They don't sell tickets, like someone earlier mentioned they are like a KAYAK for tickets.

Use this site when looking for tickets!

Thumbnail of user katrinaw219
California
1 review
0 helpful votes
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September 29th, 2022

Do not use this ticket platform! I bought a ticket for a concert that ended up getting rescheduled (which I did not know) and Seat Geeks website did not have the new date and will not give me a refund!

Thumbnail of user robertw3614
Pennsylvania
1 review
0 helpful votes
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January 20th, 2022

Worst experience selling my tickets. No customer service phone number listed on website. Had to google service for one. Then called customer service put on hold to await response from rep. They sold tickets that I delisted after the original date was canceled when the game was re-scheduled yesterday they automatically relisted the tickets with out my approval. Going back to Stubhub. Flyers never should of changed to Seat Geek from Stubhub. Absolutely terrible customer service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user geraldw42
Texas
1 review
0 helpful votes
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October 27th, 2017
Verified purchase

The tickets listed on the SeatGeek app were cross listed from from Ticketnetwork. The tickets were supposed to electronically transfer once the order was confirmed. I did not receive any notification and after three days (the morning of the event) I finally called and inquired about the status of the transfer. They were quick to take my money for World Series tickets, but extremely slow to complete the transfer. I would highly recommend SeatGeek, but be careful when you see cross listed tickets.

Thumbnail of user lorit33
Tennessee
1 review
5 helpful votes
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December 1st, 2016

I purchased tickets to the warrior vs grizzlies game for my sons birthday. I realized within an hour that we had my other sons graduation on the same day. I called and asked for a refund. Denied. I also asked for the tickets immediately where I could resell. Denied. I was told to call uber seats. They have also denied me. I will receive the tickets to sell two days before the game and now I log on today and it says the day before the game. This company is horrible. How am I suppose to sell tickets one day before the game! I will never purchase from this company again

Thumbnail of user seatgeekt
SeatGeek T. – SeatGeek Rep

Hello Lori,

Thanks for taking the time to write this review of SeatGeek and share your experience.

We're so sorry to hear about this, please give our support team a call or write us a quick note, lets see if we can make this better.

All our best,
SeatGeek

E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support

Thumbnail of user nickl44
Connecticut
1 review
8 helpful votes
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June 13th, 2015

I purchase tickets through Uberseat via SeatGeek for a concert at Merriweather post. They seemed a great deal, but hey, sometimes you can get lucky. They were e-tickets, for which they say they will be delivered at least a day or two before the event - which had me worried. So I followed up with them and they assured me that I would get them ahead of the event. I also wanted them to confirm that I was in the proper section - they had mapped the seats to GA - floor (next to stage), but there was also a GA - lawn section much further away. The first response i received was only "they are GA". I asked a second time and they finally admitted they were GA lawn. They had listed 90 tickets as GA - floor... whoops. Thankfully I had followed up early.

They were responsive, but their compensation for my trouble was pathetic. Either they are incompetent enough that they cannot list things accurately, or they are willfully baiting and switching. Avoid this service.

Thumbnail of user seatgeekt
SeatGeek T. – SeatGeek Rep

Hi Nick,

Thanks for the detailed feedback. The good news is that we were definitely not willfully baiting and switching.
The bad news is that occasionally our system doesn't recognize sections correctly and as a result plots listings incorrectly. These instances are relatively rare, but unfortunately in cases like this where there were two GA sections it can happen. SeatGeek is a ticket search engine that maps thousands of tickets for thousands of events. In order to plot tickets on our venue maps, we use a system called "normalization" in which an algorithm will match our ticket listings with the appropriate spots on the map. Because we get all of our ticket info from the vendors/brokers, who don't always specify seat numbers or sections, we are sometimes unable to plot things perfectly.

We're so sorry for the mix up and glad you got in touch with us in time to resolve things before your event.

Thumbnail of user cassandrak14
Ohio
1 review
0 helpful votes
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September 24th, 2017
Verified purchase

I ordered tickets to be at the SRO section in section 104. I got Row N instead. I paid extra for these specific seats and did not get what I ordered. I'm still going to the game but I'm still not happy.

Thumbnail of user kaylar35
SeatGeek T. – SeatGeek Rep

Hi there Cassandra, thanks for reaching out! It looks like the vendor supplied you with tickets in Row N as an upgrade, rather than Row O. We typically allow sellers to do this assuming their tickets are comparable to the initial set (but better), but we understand that's not always ideal!

In order to get this taken care of, we recommend reaching out to FanXchange directly so they can double check on that for you! They can be reached via phone at 1-866-970-3269 or via email to support@fanXchange.com

SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101

Thumbnail of user sallys186
Connecticut
1 review
0 helpful votes
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January 19th, 2019
Verified purchase

I use seat geek when there's a show I want to see but not sure if I can make it happen. If it works out I go to seat geek the day before to explore my options. I usually get great seats st a great price.

Thumbnail of user michaelc1817
West Virginia
1 review
0 helpful votes
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August 16th, 2019
Verified purchase

Easy search
Great price
Excellent events
Secure and quick download of tickets. My son turned me on to the site and I have repeatedly used them for events that I was interested in. I have also turned on my friends to the site and they love it.

Thumbnail of user jenniferd412
Texas
1 review
0 helpful votes
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September 18th, 2018
Verified purchase

Our experience at AT&T Stadium could not have been easier! From parking to ticketing, Seat Geek handles everything seemlessly. We didn't waste a mi Ute worrying about parking or our seats - just focused on the game!

Thumbnail of user hollyb31
New York
1 review
2 helpful votes
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March 22nd, 2016

Ordered tickets for my son and friends for spring training. I was sent tickets for the wrong date, called then the promised to send the tickets I spent $180 they didn't send the correct ones and never received the refund! Scammers use Stub Hub they are legit

Thumbnail of user seatgeekt
SeatGeek T. – SeatGeek Rep

Holly, we're so grateful for this feedback and we sincerely apologize that this was your experience. Having checked in with your vendor, UberSeat, it looks like they have refunded your order total. We'd love another chance to make this right. We'll be reaching out to you via email with next steps.

Thumbnail of user melissas249
New Jersey
1 review
0 helpful votes
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November 27th, 2017
Verified purchase

We got there, app ready with my tickets only to find they had to be printed. We then had to get in another line. At the counter, because the tickets were not purchased in my name another individual had to check them. Had I known I would have printed them in the first place.

Thumbnail of user tyreg2
Texas
1 review
0 helpful votes
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February 5th, 2019
Verified purchase

This seemed to be the only way to buy tickets. I never plan to use again unless forced to like I was this time. I needed 11 tickets and would have been easiest to just talk to someone. Site would only allow me to buy 8 at a time.

Thumbnail of user peggyp420
Nevada
1 review
0 helpful votes
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November 5th, 2023

I bought 3 tickets to a show at the Berkeley Theatre for myself and my kids. Both SeatGeek and the venue showed that the GA seating was in the main amphitheater and the floor. When I arrived the venue was over booked and we were told to sit on a steep grass hill above the venue that was slippery and dangerous. I requested a partial refund for the issue and I have been told there is nothing they can do because at first they said that the area was GA seating. Then when I persisted and showed them the website info and how what they sold did not match what was available and was a fraudulent selling practice they said they weren't the seller so they can not refund. Again that is fraudulent information. They took the payment so they are responsible for the refunds. Do not use this company. The customer service is horrible and they practice fraudulent selling practices.

Service
Value
Shipping
Returns
Quality
Thumbnail of user robertk631
Oregon
1 review
0 helpful votes
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March 4th, 2019
Verified purchase

The seats showed up on the venue map as being in Section C. They were in section C only in the Second Balcony. My guess is the seller did not know how to describe the seats correctly. Seats were fine for my first trip to the second level. It was a last minute decision to go so it all worked out.

Thumbnail of user kaylar35
SeatGeek T. – SeatGeek Rep

Hi Robert,

We are very happy to hear you had a good time at the event!

You may be right in that the seller did not label the tickets correct for this sale. We always want to make sure people who use our platform get the tickets that they ordered with no surprises.

Please reach out to us at support@seatgeek.com or call us at 888-506-4101 and we can take a closer look at what happened here and make sure you get proper resolution.

Thumbnail of user aaronb694
California
1 review
0 helpful votes
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November 25th, 2021

I purchased tickets to go see Hamilton in New York and they never emailed me the tickets but they charged my card and I still can't get reimbursed from them even though they charged my card and never gave me the tickets. Over 2k! They are the worst!

Tip for consumers:
Don’t purchase tickets through seatgeek

Products used:
I purchased tickets that were never sent and they charged my card and they won’t reimburse me even though they own the mistake

Service
Value
Shipping
Returns
Quality

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From the business

SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.

Company Representative

Thumbnail of user acaciam2
SeatGeek A.
Typically does not respond to reviews
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.

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