SeatGeek

If you want a stress free experience for your event do NOT use this website. I will never be doing third party again. Was told over and over again by their "support" that I would receive my tickets via mobile transfer. Then when it was 24 hours before the event they switched and said the tickets will be at will call. I showed up to the event and had no tickets for me at will call. Had to purchase three new tickets, no where near where we wanted. Just safe yourself the hassle and don't use them

Was not an easy to retrieve tickets. Ended up calling Sox's so they could text me the link to get tickets. If it is always this hard will use another site. Was a royal pain in the neck. Not sure why we were charged a service fee when you did not provide the service of sending us the ticket.

I have used this service numerous times, in fact its the only one I use now. The only real improvement that I can see is to make it a little easier to view the tickets once purchased. It may just be me but that part kicks my butt every time. Other than that I'm completely satisfied.

This is a horrible company that will steal your money and give you nothing. I purchased 2 tickets to Adele concert. I never heard from SeatGeek again until I received an email 4 days before the event informing me that it had turned over the request to Scorebig, which is out of business. You guessed it, no tickets and no refund of $1,200 paid to SeatGeek. This company should be investigated for its fraudulent and deceptive practices.

I ordered tickets for a concert in March. As of the day before the concert, no tickets. Called 3 times and kept getting the brush off, with no indication they would honor their "Buyer Guaranty." This is close to interstate wire fraud. Do NOT use SeatGeek. Oh, and their fees were higher than the face value of the seats.

SeatGeek's search engine does not take into account where you are currently located when searching for tickets. Almost got incorrect tickets for Justin Timberlake a few months ago. We're in Detroit but it suggested the Cleveland show first. Now this time I was getting tickets to a Tigers game against the Twins in Detroit but it suggested the weekend after when they are in Minnesota even though I'm 40 minutes from Detroit. I realized my mistake literally seconds after hitting the purchase button but they have no cancellation policy and instead must make me sell those tickets at a loss plus have them take a fee out of it. I get why the policy is in place but I should have at least 3 minutes to be able to cancel the order.

Thanks to SeatGeek for responding to my posting. I have been in touch with them and, at the moment, they don't know how my tickets ended up on their site and/or why the increase in price. They are working on finding out what is happening and have been in contact all day. Very responsive, just hope we can figure the cause of the mysteries and resolve them. I'll post again with the results. Cheers!

Hey just want to give a heads up Seat Geek is a rip off. If anything happens to your event they will not stand behind their sale of the ticket. If it's moved to a date you can't make … it's your tuff luck … Avoid them at all cost

They don't offer any information on refunds and they hide their phone number which I had to obtain through my bank because they don't have it on their web page! I spoke with their agents which as expected denied me a refund despite my adamant but respectful objections. Avoid them! Ticketmaster offers a clear refund policy for cancellations and postponements! (they claim it's not a cancellation because they offered me the tickets for 7 months latter! Yea right!)

Our "smart phone" is apparently not smart enough to download the MLB Ballpark app that is now required. We are "old school" and do not use our phones for such matters. Had to go to customer service to get tickets printed out. Very inconvenient! We will not be using seek geek again.

Given the green rating of my seats - as a good value - I expected them not to have an obstructed view, which they did especially for the first four songs of the concert (U2). Everyone moved out of our section to be able to catch a glimpse of the band performing on the floor. No one could see a thing over the lighting and sound equipment. To me- it should have been noted that the seats would be obstructed.

Just look at the reviews- wish I had before I found out once they have your credit card number you are stuck and on the hook no matter what the reason for a request for credit- I would never think about using them again! Beware

Bought tickets to a game. Got stopped at door. Tickets fraudulent. In fact, could still have purchased same exact seats for which I already paid SeatGeek at the box office from the team. Called customer service and they promised me a refund so I bought tickets on stubhub. Then got an email from SeatGeek during the game that they will not refund my money because they're just a "search engine" and I should contact the retailer. Guess what. No answer at retailer.

I ordered tickets on the day of a basketball game to take my kids to. We live 2 1/2 hours away from where the game took place. I was stressing because it was the first time I had used SeatGeek. My husband was so mad I didn't use vivid seats or stub hub, but there was an error where the tickets were double sold. They went above and beyond and purchased tickets with better seats on their dime! We were very happy!

You can look at prices with the fees already included so you know what you're really getting into. I was able to see what the field would look like from my seat right in the app. Very awesome and simple experience.

Don't use this site! Stubhub is the only way to go. It's worth a couple extra bucks to actually get IN to the event you paid $300 for! I received two invalid tickets and were turned away at the door and had to buy two more to get in and sit a level higher than we wanted to! Seatgeek does not check out their sellers the way they are supposed to. They let Ticket Network sell tickets through them, and they are legit SCAMMERS. Never again. I want my money back for the invalid tickets AND the ones we had to buy last minute... i'll see if they comply.

I thought it would be convenient to have parking prepaid for concert at American Airlines in downtown Dallas. NOPE! The app was completely useless in directing to my spot, and the attendant informed me that the price I paid was marked up from $6 to $20. So not only did they get my money, they got my information and I got lost in the hood that smelled like poop!

I bought 2 sets of tickets for tomorrow's LSU/UCLA game at the Rose Bowl: $2500!
They claim they sent me the emails with the links for the electronic transfer of the tickets.
I have gotten no such emails. I tried to call, I was told it would be at least 30 minutes. When the guy did answer, he said: Hello? And promptly hung up :/ Nice customer service:/

I will never, ever, do business with them again. StubHub from now on!

Overall experience was good. I think the fees you and other sites charge per ticket are ridiculous. I bought (4) tickets and paid almost $20.00 extra dollars per ticket, a total of $80.00 extra dollars, so I can sit (6) rows from the ceiling. I am all for making money, but to bang people over the head because you can is not right.

This is a rip off. The tickets offered and clicked on for purchase were not what I got. I immediately reached out, but they WILL NOT refund. All sales final- even if it's not what you order! I spent an hour, trying to remain calm, not be a pain. But, ALL SALES FINAL! It's not worth the risk. I got better tickets for a better price on a different site. No problem, so there were available choices. DONT DO IT! 26 dollar transaction fee for each ticket too!

I wish I would have found this site before I used Seatgeek. Seatgeek has problems with their software mapping direct seat locations. This is why you hear of so many complaints from people not getting the seats they purchased.

Here is a quote from Bryce at RazorGator "SeatGeek is in charge of mapping the tickets accordingly to match the listing from our site. As you have stated, we did not specify on the listing whether these would be left, right, or center. This issue is with SeatGeek and how they mapped our tickets on their site.We do not control what section they map the tickets to. If the tickets were mapped in the center then that was a misrepresentation by SeatGeek."

Also, I sent more than one emails to Seatgeek but never received a response.

I purchased two tickets to the Charlotte Hornets v Milwaukee Bucks game. After reading the negative reviews I grew unsettled, thinking my tickets were bogus, lacking validity. I contacted SeatGeek customer service with my concern only to find my representative (Andrew) to be responsive, gracious, and he guaranteed that my entrance into the game would be seamless. He was right. We had great seats and a wonderful time. I'm sorry that everyone is having a difficult time with SeatGeek but I had a fabulous experience.

I bought 2 tickets for a comedy show in Chicago and upon arriving the tickets are invalid at the door. Seeking more help at the box office it turns out they were sold multiple times in the seatgeek app so they were never even mine to begin with. $180 spent for tickets that were sold multiple times. Awful app and service. Do not use.