• SeatGeek

SeatGeek

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Overview

SeatGeek has a rating of 2.3 stars from 2,553 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 228th among Concert Tickets sites.

  • Service
    324
  • Value
    309
  • Shipping
    221
  • Returns
    254
  • Quality
    270

This company does not typically respond to reviews

Positive reviews (last 12 months): 5%
Positive
3
Neutral
1
Negative
56
117
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How would you rate SeatGeek?
Top Positive Review

“From bad to worse then even worse, then redemption!”

Walter M.
1/17/24

After pressing the buy option for 2 theater tickets, Seat Geek sent back an ambiguous message saying the transaction may not have gone through and that I should check my email. When I checked my email there was no confirmation from Seat Geek. Presuming that the transaction had failed, I ordered 2 more tickets. A minute later two email confirms arrived for 2 tickets each. I contacted Seat Geek's customer service immediately; they told me that all ticket sales were final, and that I should attempt to sell the tickets through their service. When I failed to get them to reconsider, I attempted to offer the 2 extra tickets for sale at a loss, but their service said they were ineligible! I don't often feel like a chump, but I did after dealing with them. 3 days later, Fernando from their customer service emailed to say they had secured a refund from the box office. After it was credited, I altered the review from 1 star to 4 stars. Walter Masterson

Top Critical Review

“Total scam- they owe me $700 for invalid tickets”

Dawn H.
10/31/24

I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.

Reviews (2,553)

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Reviews that mention popular keywords

customer service (254) seat geek (352) credit card (90) purchase tickets (219) promo code (35) box office (36) phone number (41) ticket prices (60)
Thumbnail of user wilmarid
Ohio
1 review
0 helpful votes
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December 3rd, 2017
Verified purchase

SeatGeek is my go to place to buy tickets! Easy to navigate website, app and best prices. My favorite feature is that it gives you the final price of your tickets taking in consideration the fees. Love to do business with them!

Thumbnail of user deant38
California
2 reviews
0 helpful votes
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November 27th, 2017
Verified purchase

I have used seat geek a number of times with a great deal of ease and have had success on those occasions. I find it to be very reliable option for finding tickets online, and will continue to use I the future

Thumbnail of user erics491
California
1 review
0 helpful votes
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September 22nd, 2018
Verified purchase

Please do not send me junk commercial e-mail advertising your services. I already chose to use your service and was satisfied w/ my transaction. Your company's IMMEDIATE commercial e-mailing was intrusive and un-called for. I always un-check the boxes one should not have to un-check in the first place. You still sent me commercial e-mails.

Thumbnail of user dank50
Pennsylvania
1 review
16 helpful votes
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April 17th, 2015

My wife and purchased 2 baseball tickets and to no suprise the money is gone from my account but no e -tickets! Cant get ahold of anyone either... im pissed, and will never recommend this company for a darn thing...

Thumbnail of user seatgeekt
SeatGeek T. – SeatGeek Rep

Hi Dan,
Apologies for the late response here and for the frustration we caused. Did you receive your tickets in time for your event or manage to get a hold of our customer service team? If not, please get in touch with us at hi@seatgeek.com and we'll make things right!

Thumbnail of user jamesb1404
Texas
1 review
0 helpful votes
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January 19th, 2019
Verified purchase

The best part of this app by far is the search function, allowing me to see what bands are coming to town without subscribing / making account / whatever on every 80's band website. And while the convienance fee isn't always a fresh breath of air I have no reason to believe it's significantly worse than any other price. On top of the fact that you can find some REALLY good deals here.

Thumbnail of user benm227
Georgia
1 review
0 helpful votes
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November 17th, 2018
Verified purchase

Actually bought this ticket on SeatGeek phone app right in lobby of coliseum. Outside scalpers were above "market" value & I was able to purchase & download a ticket much cheaper right on site. Can't get much better than that!

Thumbnail of user wolfyn
California
1 review
1 helpful vote
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October 24th, 2022

First and last experience with this laughable company. Purchased tickets 7 months before a concert that I would have to travel to. Mobile ticket transfer can't happen until the day before the concert (which was not told at the time of purchase and would have made me not buy since there was no chance of resale if plans changed). Fast forward with zero communication to the day before the concert. Even though it says on my account the tickets have finally been transferred to my email. They have not. And upon finally getting a hold of someone, they tell me the tickets went back to the seller ages ago and I can rebuy tickets. When it was THE NEXT DAY. What a joke. Never use this service.

Tip for consumers:
Never use SeatGeek, caused me over a half a year of anxiety and stress not knowing if anything was certain and fake polite customer service agents who are trying to get away from accountability for the company

Products used:
I never got to use the tickets

Service
Value
Shipping
Quality
Thumbnail of user brandia6
Colorado
1 review
2 helpful votes
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March 15th, 2017

Their guarentee says they will get you tickets if for some reason you don't get the ones you paid for well we bought tickets to Luke Bryan. They didn't come in then when we contacted them they emailed us back and said they would reimburse our money but their guarentee says they will get you your tickets or better ones. After I called the customer service and read them the guarentee they said let me get you a manager then left me on hold for 1 hour and 5 minutes until I finally gave up. Still haven't been reimbursed and it will be 2 weeks on Friday. Really unhappy with this site also ruined my daughters birthday she was hoping for them for her birthday and we told her we got them. I plan on making reviews on social media and everywhere I can think until I get some satisfaction the worst company ever.

Thumbnail of user seatgeekt
SeatGeek T. – SeatGeek Rep

Hi Brandi, this is not the sort of experience we ever want our users to have. In the event that tickets are still available for purchase for an event, our goal is always to get replacements rather than send a refund, as it's our number one priority to get our users into the shows! More importantly, since it sounds like that wasn't an option here, we want to make sure you were reimbursed for your order appropriately.

If you have yet to receive the refund for this order, please send us an urgent request to hi@seatgeek.com and reference your order number so we can get this resolved. We appreciate you taking the time to leave your feedback, and we'll keep and eye out to make sure this is taken care of for you.

Thumbnail of user lizj121
California
1 review
0 helpful votes
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January 25th, 2022

I sold my Elton John tickets over a year ago.
He canceled the concert again but seatgeek won't pay me my money? They supposedly don't have my money someone holds it.! So I sold the tickets they have that person's money and my money for 2 years? You gotta be kidding me do not buy tickets from this website

Service
Value
Shipping
Returns
Quality
Thumbnail of user horaciol5
California
1 review
0 helpful votes
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June 23rd, 2018
Verified purchase

It is a little frustrating that you have to print tickets to use them at certain venues/stadiums. I know the ticket clearly said I had to print it and that was my fault for not printing it but sometimes people use seatgeek when they are out of town and do not have access to a printer. Unfortunately I had to buy more tickets from the stadium to get in.

Thumbnail of user sandrap366
California
1 review
0 helpful votes
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December 16th, 2019
Verified purchase

We had originally bought tickets that we were disappointed with when we got there. I looked online and found GROUND SEATS at very low. I instantly purchased them and was emailed them right away. We were showed our new seats and were in disbelief how close we ended up getting. It was the best impulsive buy Ive ever made!

Thumbnail of user meganc465
Ohio
1 review
0 helpful votes
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November 10th, 2021

I am a broke college student just trying to buy tickets to see my college play their rivals. The tickets were on seat geek so I decided to purchase 4 tickets for me and friends. Turns out seat keep transfers my tickets to the box office of the team and know my tickets are gone and I spent a crap ton of money on nothing. Called to complain after spending and hour finding their number on the dark web and then waiting for a hour on hold just to be hung up on by one of the representatives. 100/10 DO NOT recommend getting tickets with this company.

Thumbnail of user kieram28
New Jersey
1 review
0 helpful votes
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February 3rd, 2022

Seat geek was going to charge me about $17 more per seat than the original website. After going through the original website I saved $45 more then I would have going through seat geek. I added screenshots of the ticket comparisons before service fees. What a scam.

Value
Quality
Thumbnail of user devino2
New York
1 review
1 helpful vote
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October 26th, 2017
Verified purchase

Bought tickets to a sold out game, and was at the arena. Once we made it through security, the tickets disappeared from the app. Called customer service and was told that the seller pulled the tickets (even after I purchased them and my card was pending charged). I asked if there was anything that cust service could do - the rep said "no" and didn't offer an apology. We were literally stranded at the arena with no tickets to a sold out event. Luckily we found others after 30 mins of being stressed, but was not a great experience. Stubhub in my past experience would have given some sort of remedy. This is not the way you run a business, and especially not the way you run customer service.

Thumbnail of user kaylar35
SeatGeek T. – SeatGeek Rep

Hi Devin, thanks for reaching out to leave this review of your experience. Sorry about the cancellation, but I can definitely shed some light on what’s going on.

Many orders go briefly into a pending state after they've been submitted to a seller. That way sellers can check their inventory to make sure they can fulfill the order. If for some reason they can’t, it’s cancelled and the pending charge is voided. This doesn’t happen very often. And when it does, it’s usually because a crazy amount of people are trying to buy tickets to the same event, especially right around the start time of the event. Your best bet is usually to get right back on SeatGeek and try again for some tickets.

Hopefully this helps, but please let me know if you’ve got any other questions.

SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101

Thumbnail of user alexb1380
New Jersey
1 review
0 helpful votes
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April 12th, 2022

Warning! Scam! They will sell your ticket without notification or refund. I received several emails with direction to download my tickets. After following the instruction, I was left with tickets that I paid for but were sold to another customer. SeatGeek never informed me that my order was canceled or sold. I had to buy new tickets at the stadium gate and was told SeatGeek does this often. Please be warned!

Thumbnail of user austinm86
Pennsylvania
1 review
0 helpful votes
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July 26th, 2018
Verified purchase

We saw the International Champions Cup game Bayern Munich vs Juventus and the game and stadium were very nice. The only problem I had was with their security at entrance of the Stadium making my wife throw away a small handbag. Their website said it was allowed, but either the security guard didn't know what she was doing or they need to update their website.

Thumbnail of user shaunf11
New York
1 review
0 helpful votes
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August 1st, 2017
Verified purchase

Bought NY Yankees' tickets on SeatGeek, but did not realize that the Yankees no longer accept printed e-tickets, only those on mobile devices. As I do not have this capability, first Matt helped to arrange having the actual tickets shipped to me. Then Miranda, in response to my question, clearly explained how I could order future Yankee tickets without experiencing the same problem. I then easily and successfully purchased Yankees' tickets for another game on SeatGeek. Both Miranda and Matt were outstanding and exceptionally helpful. SeatGeek is fortunate to have them as employees

Thumbnail of user pault355
Massachusetts
1 review
0 helpful votes
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May 12th, 2019
Verified purchase

It was easy to select seats using the venue seating map provided. It makes it easy to balance cost vs. location and know where you are sitting in relation to the stage. The color coded "deal" rating indicator is a super helpful too in making a decision.

Thumbnail of user sallief
Illinois
5 reviews
7 helpful votes
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December 14th, 2014

I bought Chicago Blackhawks tickets from SeatGeek for the first time yesterday after a friend recommended it. I was a little skeptical purchasing tickets from my phone but really liked the app and it was a quick and painless process to purchase tickets. Got the confirmation within seconds and the e-tickets were available shortly thereafter. Did not even take an hour to have everything processed for me! Love it! I'm excited to go to my game now!

Thumbnail of user carins2
Florida
1 review
0 helpful votes
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June 5th, 2019
Verified purchase

It was easy to use, but the concert got postponed and then we couldn't make it to the new date so sold the tickets at Seat Geek's recommended price and lost $100 per ticket. Then, I had to buy new ones at another location that fit our schedule for even more money. There was no human that I could figure out a way to talk to.

Thumbnail of user kaylar35
SeatGeek T. – SeatGeek Rep

Hi Carin,

We understand the frustrations that can be caused when an artist reschedules, and sorry for what sounds like some added complications experienced when reselling your tickets! Please know we are here to assist.

I have already personally reached out to you directly, but in the future you can reach us at 888.506.4101 or email us at hi@seatgeek.com with any of your ticket questions!

Warm Regards

SeatGeek CX Team

Thumbnail of user ronib23
New York
1 review
0 helpful votes
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July 1st, 2022

I made the terrible mistake of agreeing to use Seatgeek to reserve tickets for a show. A vey bad decision. It took over two hours and multiple emails (they do not have a phone service or a phone number) to get the tickets. I will NEVER use this service; I rather not attend an event than go through this nightmare again. Stay away from these guys.

Service
Value
Quality
Thumbnail of user battig43085
Kentucky
1 review
1 helpful vote
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May 23rd, 2023
Verified purchase

Purchase $474.36 tickets to a concert for Row 1 (front row) seating. They sent me $30 lawn tickets. Refused to admit they sent me the wrong tickets even though I have the email receipt that states Row 1 seating. This company is notorious for doing this. Scam all the way everyday.

Tip for consumers:
Its a scam bait and switch site

Products used:
None. did not receive correct tickets.

Service
Value
Shipping
Returns
Quality
Thumbnail of user roberth467
Florida
1 review
1 helpful vote
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March 12th, 2018
Verified purchase

The only thing I dont like about this site is the we dont have tickets thing.
I love that it shows me prices after fees. I love it shows me a deal score. I love that it actually got tickets to a game happening in less than an hour.
I dont like that I have to wait for another website to finish a sale to get tickets. That 30 min window from Confirmed to in hand is terrifying. I would not buy GREAT Tickets from this site cause of the in between time and the chance they may not be as available as the website says.
If you want my business reliably I would prefer knowing where the tickets were otherwise posted - or coming from.

Thumbnail of user garyenoksen
Rhode Island
1 review
4 helpful votes
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April 2nd, 2023

Marie, William, Jona are a few members of SeatGeek that are useless and could be apart of this pyramid scheme. All claimed I would receive my tickets in time but failed to honor their website saying they would get an upgrade if my tickets did not arrive in time. The website is a scam. 30 minutes before the game my tickets were canceled. Please keep in mind that I purchased the tickets through seat geek, and seat geek were the ones who billed my credit card and tried to blame the issue on a third party vendor. Fraud.

Tip for consumers:
Complete scam.

Products used:
Tickets for a baseball game

Thumbnail of user lindak96
New York
1 review
3 helpful votes
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July 28th, 2016

Poor response time in getting tickets and secondary broker, UberSeat a disaster! Concert tickets finally arrived two days prior to event with NO response/customer service from UberSeat and "canned" email response to my repeated inquiries about my tickets. Be very cautious using either broker!

Thumbnail of user seatgeekt
SeatGeek T. – SeatGeek Rep

Linda, we appreciate you reaching out and sharing the details of what happened and we're so sorry that your experience was less than stellar with our vendor, UberSeat. We take this very, very seriously. While we're glad that you received your tickets in time for the show, we'd love to hear more about your experience and make it right. Please email us at hi@seatgeek.com and reference this review in your email so we can dive in.

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From the business

SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.

Company Representative

Thumbnail of user acaciam2
SeatGeek A.
Typically does not respond to reviews
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.

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