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SeatGeek has a rating of 2.3 stars from 2,553 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 228th among Concert Tickets sites.
This company does not typically respond to reviews
After pressing the buy option for 2 theater tickets, Seat Geek sent back an ambiguous message saying the transaction may not have gone through and that I should check my email. When I checked my email there was no confirmation from Seat Geek. Presuming that the transaction had failed, I ordered 2 more tickets. A minute later two email confirms arrived for 2 tickets each. I contacted Seat Geek's customer service immediately; they told me that all ticket sales were final, and that I should attempt to sell the tickets through their service. When I failed to get them to reconsider, I attempted to offer the 2 extra tickets for sale at a loss, but their service said they were ineligible! I don't often feel like a chump, but I did after dealing with them. 3 days later, Fernando from their customer service emailed to say they had secured a refund from the box office. After it was credited, I altered the review from 1 star to 4 stars. Walter Masterson
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
There were 3 seats available in a section and I just wanted 2. Why could I buy either 1 or 3 seats?
To print my e-tickets, I need to download the App and I really don't want their damn app. How else can I print or display my tickets?
Dont buy tickets from this site. I purchased NFL tickets, noticed after I bought them, they were still for sale. I contacted Seatgeek, by email of course because they dont have a phone number, and they assured me they contacted seller, tickets were good and the other posting would be removed. We arrived at the game, to find out our seats were indeed sold multiple times and had to re-purchase new tickets. I contacted Seatgeek, by email of course and they told me I would get a 120% refund within a week. Not only did I NOT even get responses from them after filing the complaint, I had to dispute with my credit card to get my refund. So NO 120% refund for bad tickets. I will never buy from them again! BUYER BEWARE!
Hi Leah,
Thanks for taking the time to write this review of SeatGeek and share your experience.
We're so sorry to hear about this. Please give our support team a call or write us a quick note. We would really like the opportunity to see how this might have happened and correct his.
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support
Terrible service. We made the mistake of buying Rose Bowl tickets from them. Ordered and paid on 12/13 and then waited for the tickets. The tracking service provided had a shipping number but queries showed that the number had not been used for an actual shipment. As of 12/29 at noon, the day before we were leaving to travel to the game, they still had not shipped. Only by exceptional service from FedEx and a reroute that we organized and paid for were we able to get the tickets to our hotel in California.
Hi John! We're sorry to hear that you were dissatisfied with the tickets you found on SeatGeek. Remember, SeatGeek is a search engine for finding tickets to live events. That means we are a ticket aggregator and do not own any of the tickets we have on our website. That means you purchased the tickets through one of our vendors, not SeatGeek, and the vendor from whom you purchased the tickets is the one that is responsible for the delivery of your tickets. SeatGeek does not ship out any tickets ourselves as we do not own any tickets, so your best remedy is to express your concern with the vendor from whom you purchased the tickets.
If you're unsure of the vendor, what helps is looking at the merchant who charged you for the tickets on your credit card statement. You'll notice that SeatGeek will not show up as the one charging you for the tickets. Hope that helps!
I purchased 5 tickets for DC United on Wednesday night for high school seniors. They were extremely excited at getting the tickets and attending the game. When they got to the game, they were not able to sit in the seats they purchased - they were told it was "open seating", not anywhere was that mentioned. They had to find seats many rows higher - the steward would not honor their paid tickets or ask the people sitting in their paid seats to move. Is there anything that can be done about this?
If I can give them a zero I would. Worse company by far, worse customer service everything. They take for ever to help you and don't even help you fully. I was told I would receive a call back to talk to a supervisor or get help 10 times and no one ever called back. I had to call them back! They cause problems and don't take accountability for it nor try to accommodate you because of what they did. I do not even know how the company is still running! The BBB revoked their accredited and they had every right and reason too!
Tip for consumers:
Try to buy tickets as a birthday gift, ran into an issue. They waited so long to help me the tickets price went higher. Then I was suppose to get a call back to speak to a supervisor like 10x no one called back. When I finally spoke to a supervisor he was rude and basically said he can’t help me even though his agents caused this whole messed. Talked to another supervisor and said the same thing. How do you lack customer service so bad.
Despite what they say when you buy a ticket there are no "cash" refunds. They will only give you a credit and that credit can only be used once. If you buy a ticket for something less expensive then you forfeit the rest you already paid. AND you only get a year to use it. Not what they lead you to believe.
I requested a refund due to Covid 19, plus I lost my job, and the event, Roger Waters, is not planed for another year or more and had been postoned, you people don't realize that this is not a normal situation of circumstances and your normal policy is no refunds, all sales are final, you should do the right thing considering these unprecedented times and give refunds to people who request them. I am out $620.60 that I can not afford right now, and to hold on and wait for a concert that is going to maybe happen in a year and a half, when I am trying to pay my mortgage and bills with no income. MARK MY WORDS, I will never use your business again and I will tell everyone forever what you did to me during the Covid 19 outbreak, and I meet a lot of people in my business that I have owned for 30 years. P.S. I am posting this on every review site out there for as long as it takes!
Michael O
Hi Michael,
Thank you for your feedback. Our buyer guarantee ensures that customers will be able to get a refund if their event has been cancelled. If an event is rescheduled customers may use their tickets for the new date or re-sell them to recoup their funds.
In this instance, the event this customer purchased tickets for has only been postponed, with a reschedule date TBD. If the venue does cancel the event completely, the customer will be able to contacted about her refund options.
Venues are still making determinations as to whether to cancel or reschedule their events, and we will uphold our buyer guarantee once we have final confirmation of their decision.
Best,
CX Team at SeatGeek
Great app. I always use to get my tickets. I have been using this app for a years, I couldnt be happier about it. Its easy to use, and you get your tickets on your app, you can print it at home if you want but I personally get to my events using the app
I frequently search for tickets and have bought tickets for multiple games and the process has been extremely easy. Within minutes the tickets are emailed to me and have never had a problem for any game. Will continue to use this site!
Found great seats for our event at half the price. The tickets were delivered by email, but only 1 of our 3 seats were printable. Had to dig under "my tickets" to find the full pdf with all 3 tickets to print.
Love this app! Easy to search, awesome deal ratings, and lower fees! I won't buy tickets anywhere else anymore. I love that I can search by best deal or best seat, and the fees are lower than other sites. Quick delivery too.
I wish I can give them zero stars
I purchased 2 tickets on their website. They send me tickets on different dates
When I contacted them to correct the error, they told me I need to sell the tickets on my own.
They scam you with the wrong ticket, and they tell you it is final go sell it.
I wanted to have a pleasant experience watching a funny play, but ended up scammed frustrated a ripped of $442.96.
We bought four tickets to a soccer game. They were being transferred from Ticketmaster. Then we had to sign up for the soccer teams site. I did all this twice and it would not ever go any further to show the tickets with barcodes. We ended up having to go to ticket window and wait for them to investigate then print tickets for us. A man next to us was having the issue. We buy tickets for numerous sporting events and concerts. Some first hand some from resellers. Never have we had this kind of problem. It was very frustrating!
I ordered tickets and they were delivered electronically in the time frame described at the time of purchase. Hopefully there will be no problems in using the tickets to gain access to the event once we arrive.
I needed one more ticket to WS for my son and found one on the day of the game. But when I purchased it, I waited for an hour without confirmation. Then was told that the ticket was no longer available at that price and had to pay $50 more. Same thing happened with the parking lot ticket. It jumped from $98.50 to over $125. I had to pay twice for the parking and did not get a reimbursement for the $98.50.
They don't deserve a one star rating, but That's the lowest available. Brought tickets in 2019 for a concert in 2020, postponed due to Covid-19 and in 2021 receive confirmation for tickets to a different concert in 2023! Customer service they don't have. The attorney's general of my state wrote two letters which were not answered.
Tip for consumers:
Do not do business with seatgeek.
Products used:
Concert tickets
Simple process and ease of use.
We took a party of 10 to the game and we loved it.
It would be great to have the MLB teams honor the tickets to have an upgrade if the ticket holder wishes too but they dont.
Across the board fees, no matter what the ticket price is, suck. I have to get the cheapest tickets I can find, only to be pay a 25% fee. I can see paying a bit more for a more expensive ticket, but thats pricey.
Hey Travis, thanks for sharing your feedback! We'd be happy to look into this with you.
Looking at your order, it looks like you spent around $94 in all on your tickets. SeatGeek, like most marketplaces for the secondary market, uses percentage-based fees. That fee is typically around 20% per transaction (that's not split with some on the buyer side and some on the seller side - one transaction, one transaction fee!), but varies a bit from one seller to the next - in this case, it was around 16-17%. This is a pretty normal amount for the secondary market, even a little low, and it's what we need to charge to be able to cover the cost of our services, our people, and everything that we need to provide what we think is the top ticketing experience out there.
I hope this helps clear up your experience and gives you an idea of what to expect in the future! If you have any more questions or concerns on this, please feel free to give us an email or a call and we'll be happy to help.
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101
This place took my money, i order tickets for the john legend concert and never received any information, but notice on my bank statement that the tickets was taken out of my account, i called the number online and was told that it was just a pre-authorization and the money would go back into my account. Well it didn't the money was taken out, i called seat geek and was told they got confirmation from the seller that i received the email with the tickets, i never did. They will not refund me my money and i am not out $284.00 and never got to see john legend..
Hi Suzanne, thanks for writing in about this. Any time an order is placed, the payment processor will place an authorization hold on the form of payment to ensure the funds are available for the card to be charged successfully should the order be confirmed. In this case, it sounds as though two order attempts might have come through, one of which unsuccessful, and one of which successful. We definitely want to look into this with more detail so we can ensure you were given the correct information. Please email us at hi@seatgeek.com so we can look into this for you! Thank you.
It is very hard to transfer tickets to another person as I have tried 3 times so far and still am not able to send my tickets to my spouse. Ridiculous. I will not go on line to buy tickets anymore. I have not had this problem before.
The tickets were not given until last minute for a festival. The tickets are for a vip wristband for a festival. While other companies sent them two weeks in advance. They made me miss the festival and flights.
Purchased Maryland versus Indiana tickets on SeatGeek. Paid a premium for pretty good seats. The next day the official Maryland basketball ticket site opened and, had I waited, couldn't purchased better tickets for less. Nonetheless, satisfied then I was able to get to seeds through SeatGeek and not be concerned about securing tickets for this game.
Overall it all worked out but my first order was cancelled. The problem is that it was about 2 hours before the game and I was already on my way. I managed to buy another ticket at a similar price and was ok at the end but it could have been really bad if I hadn't found one.
I was going to a game, bought two tickets close to game time, trying to get the best deal. Every other time I've got tickets they get delivered right after that. This time, my tickets took about 20 minutes to show up, and I wasn't sure if there had been an error or not, so I just bought the tickets again as it looked as if the same ones were available. Once my tickets had been delivered I saw I had bought 4 right next to each other. I've accepted my impatience as the cause, but it sucks cause those were the most tickets I've bought in my life. Still like and will continue to use this app regardless.
Hey there Sam, thanks for reaching out about this. We do see that there were several orders made in succession on a single day, and we assume you didn't mean to put all of those orders through. This happens sometimes, and we understand it's not a great feeling.
A member of our support team will reach out to see what the best way to remedy this situation is!
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
I love that you can view the field from the view point of the seats you are considering buying. My husband usually wants the cheap seats when we go somewhere, but when I was able to show him the difference in what you can see, Ive been able to enjoy my Giants games from the field club seats ever since! Great seats to watch great games!
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SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hey Alan, thanks for sharing your feedback! You've got two issues here that we want to address, so we're going to take them one at a time.
When it comes to why you couldn't buy just two tickets: When sellers list tickets with us, they have options to turn on different "split" settings, meaning rules around how a group of tickets may be split. In general, sellers really want to avoid getting stuck with a single hard-to-sell ticket, so it's important to them to have rules that prevent this from happening. When a seller has three tickets listed for sale as in your example, they may set up a rule that will not allow two tickets to be sold from that group, since that would leave them with just one ticket left. If you're looking for a two tickets, we recommend setting the Quantity into your search from the event page - that way, any tickets that can not be sold in a group of two will not be displayed and you can find the very best deal for the number of tickets you want.
Looking at your tickets, it looks like they don't need printing at all! The venue in this case is totally cleared for mobile entry. You can just open your tickets on SeatGeek.com using your mobile browser, and the site will show you some QR codes that you can use to get into the event. If you're having difficulty accessing those codes, please don't hesitate to reach out to us and we'll gladly help you get set up for the game!
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101