SeatGeek

Nelson was extremely helpful with our issue and we never waited more than a day for a response! We definitely will be using SeatGerk again and will be referring all of our friends! Thank you so much Nelson for your help and follow up! We appreciate it!

I purchased my ticket on seatgeek for the Guns n Roses concert in L. A. The day of the concert I received an email at 8 am from seatgeek. The email was to remind me about the ticket and that I can download the app to present my ticket at the gate. I was driving from out of town and arrived around noon in Hollywood. I checked my email and 30 minutes later after the first email about my ticket being ready for use, at 8:30 am I received the email saying my ticket was not valid due to a double sale. The email also stated I would receive a 100% refund and an extra 50% to make up for any trouble it caused. It was a huge inconvenience luckily tickets were still available. The most upsetting thing about all this is I never received my refund. I got scammed out of my money! This is the first and last time I use this company.

I would give negative stars if I could! The night before our event, which we paid just over $6k for, we still hadn't received the tickets. So I messaged SeatGeek and after having to message 3 different techs was told our seller is no longer giving us the tickets. We were NEVER notified prior to me having to reach out! We had to take time off work, we traveled 5+ hours, just for the event. It was the worst business transaction ever. They wouldn't find us replacement tickets and even said you can find your own when you get your refund (3-5 days later-after the event took place). I recommend people to NEVER use or trust SeatGeek.

I ordered two tickets to American Utopia a week and a day before the event. I never received the confirmation e-mail and went on a hellish odyssey trying to get my tickets that involved 9 e-mails requesting support and over eight hours on chat with support and i FINALLY got my tickets today. The day of the event. I have NEVER in all my days and I got to a LOT of events been so frustrated with a secondary source. DO yourself a favor. Don't use them.

I ordered tickets for a concert and 30 minutes after I got an email saying the tickets were sold already and that I had to find new ones. When I went back in to order new tickets the section I was looking at was sold out. It also wouldn't let me use my coupon anyone because the tickets I "bought" at first used the coupon code and it wouldn't let me use the same code again so I lost $20.

Seet Geek is my go to for any tickets, so easy and quick and somehow always the least expensive. I appreciate the updates. I wish the tickets came in earlier but they always still get delivered before the event.

I am unable to get an confirmation of my purchase.
I just made a second purchase from SeatGeek and again I am unable to telli if my order went thru or if it did not.
I just ordered two tickets for the NJ Devils on 10/20/17.
Was the order received?
Please get back to me or it will be my last order.

Driving two hours to go to the game and I get an email from SeatGeek saying the game is cancelled so I return to my hotel. 30 minutes later SeatGeek emails me again and says the event is not cancelled so I go to the event but am late arriving. After Seat Geek realized their error They offered me a refund to make up for the error. Thanks seat geek

I recently ordered a number of tickets to Marlins and Rays games. I thought the ordering process was easy and straight-forward with being able to select seats in different available areas. I ordered through SeatGeek as it was easier than ordering through the actual team websites. My only negative comment is: I don't like the different dates when tickets are available to access. Of the 10 tickets I ordered I believe I am still waiting for 3 tickets to become available and the others were available on various dates. I know a lot of it has to do with the seller of the tickets and emails from SG notify the seller the dates the tickets are available for printing or downloading; but I am not the most patient of people. Another positive is that SG provides plenty of emails to let the customer know what's going on. Generally a very positive experience.

Money was taken from my account when trying to purchase tickets. In app, put in my card information and was ready to pay, hit the last purchase button and the load back page said an error occurred. No big deal. Except it had already withdrawn the 179 DOLLARS from my bank account! No email conformation and nothing in the app showing I purchased said tickets. Yet they took my money -.- WTF!
Customer support? Oh that's right they don't have any. Suspecious. Finally spoke to "someone" on live chat and was told it would be refunded in 48 hours... why can they take money so easily, for literally no reason now, but can't return it immediately. Thiefs!

If I could give less than 1 star I would... After 2 months of not receiving my tickets, I bought tickets elsewhere. Trying to get a refund is impossible, they send email after email, that talk about codes and discount codes that you may be able to get? It makes absolutely no sense. After about 5 hours of combined time invested, I've decided to go the bad review route... You will NEVER get someone on the phone, and the only reason they started emailing back to me (2 months later) was because I started a dispute claim with Chase bank credit card.

SeatGeek has the worst customer service!

STAY AWAY!
EVEN IF YOU HAVE TO PAY MORE!

I have never had a problem with the tickets I have purchased through Seat Geek. I have bought Broadway tickets in NYC twice among other things and they have always been good. I have gotten good deals on these tickets as well.

I had Seat Geek and StubHub open in separate windows to compare pricing for my tickets. Firstly, I liked that Seat Geek gives you the option to view the seats with fees. Secondly, even if the seats had been a few dollars more, I would have went with Seat Geek as the interface, especially the map, was more intuitive and responsive. I was able to use the map to zoom into the exact seats available. I don't think that can be done on StubHub. If it can, it wasn't as easy.

Purchased 4 baseball tickets for Astros vs Yankees. Wasn't sure if we were going so we tried selling then decided to go. Well weren't able to get through the gates. I spoke to Customer service and they wanted a bit more info which we sent and they were going to investigate. Never heard from seatgeek again. I've called and emailed them and haven't heard from them regarding incident. This is ridiculous and im out like $500 now.

I purchased 2 Orlando Magic game tickets for Dec. 23 at 7pm so my little brother could go to a game. It is 8:05pm on the same day and im writing this review because the tickets I purchased for $172.00 DID NOT work. We were directed to Guest services and they could do nothing for us since Seat Geek is a 3rd party. I am very sad and ashamed that in this day and age you are not able to get what you paid for. Anyone looking to buy tickets for anything, buy they from the venue directly. Never go through a site that does not deal with the venue directly or else you will end up like me at home and robbed.

Very disappointed and felt deceived by the way the their website post the seating arrangements. Now, I am stuck trying to resolve the problem between SeatGeek an 3rd party ticket broker. I am willing to pay more for a better ticket that I was made to believe I was getting but unable to contact anyone at SeatGeek.

I bought four tickets to the AFC championship game which is now canceled because the Titans lost. I had a promise of a refund if The game did not happen with the titans, but now they just issue a credit for me to use in the next 365 days or it's lost.

Don't use them, it's just a shell game.

She went the extra mile for me, making feel like I'm a customer not just a number. I thought after the incident I wouldn't shop at SeatGeek but she made me think twice. I'm glad she was on the other side of the phone with me.

It took more than 15 min to confirm the purchase of the tickets even been listed as instant download. It that was really inconvenient since I bought last minute tickets. It was for a tenemos match and due to the delay I missed part of It.

I ordered 4 tickets to a Texas Rangers' game in the all-you-can eat section per seatgeeks website. I didn't eat all day because I was expecting to eat at the game, I paid $30 for parking, and went in. Imagine my surprise when the tickets weren't for the all-you-can eat section and I ended up having to spend over $50 on food at the ballpark to feed the people I brought!

I would give a lower rating if possible. Went online before 5A to find tickets for a Blackhawks game. Selected the tickets, paid for the tickets, all good - I'm supposed to be able to download the tickets from my account and print them. Later I get an email the tickets are no longer available and that they are sorry but they still charged my credit card $596. Then I went to their site and the tickets that were 'unavailable' are STILL listed. What a waste of time. Now I have to begin the process all over again. Note: They make it difficult if not impossible to contact them if you have an issue.

I was kinda skeptical about the website but it seemed legit so i gave it a chance, big mistake. Bought tickets for a trey songz concert, got to the door, lady scanned them & told me that they were void & fraudulent. I stood there in the rain, couldn't even buy tickets at the door, and didn't get inside the concert. I tried calling them, no answer, but i am going to get my money back, i don't care what i have to do. Hopefully my bank helps me out, seatgeek.com is pitiful.

I went online for tickets but did not purchase right away. I got an email about the event I was interested in. When I opened the link on my phone through email, that directed me to the site, I found different tickets and prices listed on the moble site that were not on the website from my computer. Also some tickets on your website said they were available, but actually were not available. In addition, I am finding new tickets and prices daily that were a better deal then the tickets I bought. Knowing this now, I should have waited to purchase. I may use you again but it would be nice to have consistiancy between moble and desktop. Your fees seems to lower then competitors which is great.