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SeatGeek has a rating of 2.3 stars from 2,553 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 231st among Concert Tickets sites.
This company does not typically respond to reviews
After pressing the buy option for 2 theater tickets, Seat Geek sent back an ambiguous message saying the transaction may not have gone through and that I should check my email. When I checked my email there was no confirmation from Seat Geek. Presuming that the transaction had failed, I ordered 2 more tickets. A minute later two email confirms arrived for 2 tickets each. I contacted Seat Geek's customer service immediately; they told me that all ticket sales were final, and that I should attempt to sell the tickets through their service. When I failed to get them to reconsider, I attempted to offer the 2 extra tickets for sale at a loss, but their service said they were ineligible! I don't often feel like a chump, but I did after dealing with them. 3 days later, Fernando from their customer service emailed to say they had secured a refund from the box office. After it was credited, I altered the review from 1 star to 4 stars. Walter Masterson
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
Smooth transaction and quick delivery of e-tickets.
Weather should make it possible to filter on rows though, and be more precise with were on each row the seats are located.
Recommended I sell my useless tickets that where for a non existent event anymore. Support is awful and took 45 mins to tell me there's no option for a refund
Pretty sure this app buys tickets and resells them at a premium. Awe well, nothing the be done about it until the industry becomes better regulated. Cant fight the current.
I didn't sell my ticket for a sold out show at a reasonable price. :( ... and they say this review should be at least 100 characters, so I'll type some more.
Hey There,
Sorry to hear that your ticket didn't sell. Unfortunately we can't control the market!
While tickets often sell for sold out events, sometimes there just are not enough people looking for tickets.
Warm Regards,
SeatGeek CX Team
Dont see why I would ever go anywhere else. Being able to see value based on seat color is a cool feature. The stadium detail is amazing too. Highly recommend.
Love that you can see the actual seat placement when ordering, its a really easy and customer friendly platform to use. I recommend it to all my friends and family.
Easy process! Went great! SeatGeek made it easy for me to get my tickets very quickly, at a reasonable price, and kept me updated every single step of the way.
I found tickets for the RedBulls game on here last week and the experience was AWESOME. Their site is beautiful and easy to use. I saved like $20 by purchasing the tickets on the secondary market also.
Havent had chance to use tickets and still need to figure out how i have never used this site or any ticket site before i did try call for help was on hold hour no answer...
Seatgeek sold me tickets and even confirmed them within 15 minutes. 3 months later they decided to refund my money without an email or any notification. By that time ticket prices had increased by 400%. Customer Service has been a complete waste of time. I would never under any circumstances buy anything from them again. Large Service Fees and fraudulent tickets are all you'll find here.
Update
I reached out to Seatgeek as they have requested below. It took them 2 days and me asking for an update before anyone responded. They have continually lied to me. First they told me my tickets were not real. I informed them that I have Chat transcript verifying the tickets. I have the ticket locations by Row/Seats that came with the Verified ticket email. They then backtracked and said the tickets were for a different event at the same venue. Check this off as another lie. The tickets were for the Kentucky Oaks/Derby. Churchill Downs only has 2 MAJOR Days during the Summer that would warrant an expensive(500$+) ticket and those Days are the Kentucky Oaks/Derby. I honestly don't understand why anyone would ever use Seatgeek. The only thing worse than my original experience has been talking to Customer Service who continually lied to me.
Hi Adam,
Thank you for taking the time to write this review of SeatGeek and share your experience.
We're so sorry to hear this, Please get in touch with our support team, we would love to take a deeper look into this situation.
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support
Quick and easy purchase! Would highly recommend! Received the tickets in my email instantly! Have never had a problem using seat geek! Can't wait to go to the game!
Hi there,
Good app, but you should change the rules for entering the phone number. I´m from Brazil. My number has 9 digits. Your system does not allow it.
I highly suggest people utilize seat geek. Always use SeatGeek to buy tickets. Not really gonna find better prices either! The very best deals one and easy to use.
Quick and easy to use website. Great support if you need help post order. I needed to change a shipping address for the hard tickets and they came through.
We bought 2 tickets since April 4th to go to Tom Jones concert. Cannot attend, they will not give our money back. We had not even received the tickets and see if by any miracle we can sell them. NEVER buy tickets with Seat Geek IT IS A TOTAL FRAUD
Tip for consumers:
Do not buy in Seat Geek. You get a problem they will not refund you money
Products used:
None..this were tickets that we did not get on time to sell them..since we cannot attend. No refund from Sear Geek
The customer service is as poor as any company ive every worked with. I talked to multiple people Jose E was the worst of all but completely unhelpful. Work with them at your own risk
WHERE IS MY MONEY! YOU GUYS HAVE GOT TO BE THE WORST LYING, DISHONEST COMPANY IN THE UNITED STATES. YOU CHARGE PEOPLE FOR AN EVENT THAT COST MORE TO ORDERED THROUGH YOU ORGANIZATION THAN IF YOU ACTUALLY PURCHASE IT AT THE VENUE. THE TICKET NEVER SHOWS UP AND YOU LIE ABOUT SENDING A REFUND TO GET PEOPLE OFF YOUR BACK WITHOUT ACTUALLY REFUNDING THEM. I WILL BE SURE TO LET OTHERS KNOW OF MY EXPERIENCE AND YOU CAN BE SURE THAT I OR ANYONE ELSE I INTERACT WITH BE USING SEATGEEK EVER IN THE NEAR FUTURE! IT HAS BEEN A MONTH AND A HALF AND I STILL HAVEN'T GOTTEN THIS ISSUE RESOLVED.
Products used:
NOTHING
It took me an hour to purchase my ticket. I was not happy. I almost gave up. Finally, it worked. This definitely needs to be looked at so other people don't have the same issue.
Search engine site cant deliver on promises has no direct relationship with sellers.
I ordered a more expensive ticket that promised delivery "within minutes" yet no ticket was delivered. Now 72 hours later, Seat geek is still apologizing saying they've contacted the real seller but not to worry the tickets will show up before the show. They were unwilling to provide a cancellation even though the tickets were false advertising. I contacted visa and shared the details and visa was happy to support me in a dispute and cancel payment to seatgeek.
Seatgeek is simply a search engine and resells tickets from other resellers and so has no control. From seatgeek.:
"SeatGeek is simply a search engine, and once an order is submitted to a vendor, we are unable to refund, cancel, or exchange it. The vendors we list also have a general policy that all sales are final.
I already reached out the seller regarding with your concern. We will update you as soon as possible. We'll keep an eye on this issue.
Best,
Kim at SeatGeek
"
Hi Joe,
I have already reached out to you directly to make sure we resolved this issue for you, but I wanted to be sure I posted a public response also so other users could see the answer to your concerns and experience.
When our tickets are marked as instant tickets and state within minutes, that is true the majority of the time. In your case that did not happen. I do not know if the change in delivery wasn't updated in our system but do know we will look into it. Our standard policy is that tickets must be fulfilled at least a day prior to the event. Sometimes when a seller marks a ticket for delivery method that is the method they have been told they will get the ticket and then event or venue changes can cause that to change. When it does we try to take every step to notify the customer. That said we are sorry a ticket was marked as being fulfilled in minute when that wasn't the case and take responsibility for that.
The statement you got is not fully true as well. We began as a search engine for tickets, something similar to what Kayak does for hotels and flights, but have evolved to be more. We have direct relationships with our sellers, who we vet and have contracted agreements with. Which is why we can offer guarantees. That said, at the end of the day, your purchase was with SeatGeek and we will take every step to hear and do our best to address your concerns.
Warm Regards,
Locke, SeatGeek CX Team
SeatGeek is a joke. I purchased tickets for an event and then the event was cancelled. SeatGeek will not return any emails or refund my money. Buyer Beware.
Products used:
Tickets
I have found that SeatGeek consistently gives me better options and prices than other sites, including team-owned sites. I will continue to use them for my game-day experiences!
After 2 days, tons of emails and hours on the phone with 4 different reps they saw the seller was not being truthful or responsive with my ticket confirmation. The tickets I had purchased were back for sale on the site before I received them. They could not answer why and could not get a straight answer from seller. They told me they would tell seller tickets would not be accepted and money refunded and apologized for my experience but thanked me for the feedback. I was forced to buy other more expensive tickets to be sure we had seats and travel to the game based on their review of the correspondence and seller failing to follow through. World Series game happened. The next day they said tickets would not be refunded after two reps said they would be the day prior. Tickets went unused for the World Series. ALWAYS USE STUBHUB or any other vendor. They are fine as long as money should not be refunded which is where a good company steps up. I am a business lawyer for a living. This is the worst company I have ever dealt with any professional or personal experience.
Tip for consumers:
Do not use them
I purchased tickets to a Mets / Braves spring training game to be held March 11th 2022. The game was ultimately canceled on February 28th and was not rescheduled. It has now been 4 weeks since cancellation, the Seat Geek Buyer Guarantee states "we will notify you that the eveent was canceled and provide you instructions on how to obtain the refund" as of this date I have received no notification from Seat Geek. I have e mailed them twice and the only responce I have received is a notation via e mail that I should receive an e mail shortly on the status of my refund. I'm not sure what Seat Geek definition of shortly is but 4 weeks would seem to be ample time to issue a refund. My request #is ******* in case anyone from Seat Geek actually reads these reviews. Customer service is poor at best
The service is easy and convenient, however I was met with a few different issues when trying to buy my tickets:
First set of tickets I tried to purchase showed an error page, tried to purchase a new set that was then unavailable and them when logging in to view my tickets from my third attempt, to my huge surprise saw the tickets that I was informed were not able to be purchased due to error on my first attempt.
Hi There,
Really glad to hear that you enjoy the convenience of our platform.
Though, want to make sure everything went okay with your order. It sounds like you ended up making a second purchase due to getting an error message but it turned out your ticket order did go through. Please send us an email to support@seatgeek.com or call us at 888.506.4101 and we will be happy to look into this and see what we can do about that accidental double order.
Warm Regards,
SeatGeek GX Team
Gain trust and grow your business with customer reviews.
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Billy, we apologize for the trouble here. When games are relocated, we have to wait for an official announcement from the team regarding how tickets will be re-issued or honored for future games before we can process refunds for the game. As soon as the Marlins and Brewers make their announcement of how fans in Miami can refund or exchange tickets for this series, we'll be able to move forward with refunds, etc. as well.
Please keep an eye on your email for an official announcement from SeatGeek regarding these tickets. Let our support team know if you have questions in the meantime.
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101