SeatGeek

If I could, I'd rate SeatGeek with Zero rating. I tried to use them this week three times for the same show and ultimately ended up using StubHub for the same seats because they continually sent back an 'unable to process' ticket after collecting my payment. They claim they will be reimbursing the amounts which total $1000. The same tickets were validated through StubHub/Ticketmaster. It will take additional work to follow up with SeatGeek to make sure I receive reimbursement. Total unnecessary headache. I never write reviews but want to make sure others don't fall into the same trap. I'll write a follow up if I receive reimbursement

This company is by far the most despicable incompetent company I have ever dealt with. There is never a manager or supervisor to speak to you after one month of speaking back-and-forth with them they cannot get in contact with their vendor and ignore all communications from me the buyer. Take your business somewhere else this company is an absolute disgrace

Seatgeek's easy system of finding the best prices for events has been great for me. I've used it primarily for baseball and hockey tickets. Their system of using the little colored circles tells you what kind of deal you're getting (recently got a 9.2 "amazing deal!"), and they always have gotten my tickets to me quickly and painlessly. My favorite part is that they include all the fees in the price shown, instead of having you click all the way to checkout only to find that you've got an extra $10-$20 in fees. It makes the experience much quicker and easier. I always recommend this site and will continue to do so.

Purchased seats through Seat Geek. Dallas concert was just re-scheduled from February 2019 to June 2019 so that they can film it for Netflix. So now I am stuck with $400 of tickets that I cant use. My only option is to try to figure out how to possibly resale them. A royal pain.

I've used Seatgeek probably 8-10 times for baseball games and I've never had a problem. Consistently cheaper than stubhub and they show you the full price up front, rather than adding hidden "convenience fees" etc

A huge thank you to everyone who has wrote a review. I will not be purchasing tickets through here for my husbands birthday. I am very happy I read reviews before going ahead and purchasing. It really sucks that this company does business this way.

Expensive tickets, over $1,400 purchased and for days the order remained "pending" despite this being against Seat Geek's policy. Many emails back and forth, they continually made excuses for the "broker" not taking action. Finally called them and they said they'd cancel within 24 hours. We'll see, but this should not have occurred in the first place.

I've used Seat Geek 5 times now for tickets to the Buffalo Sabres hockey games. Each time has been flawless! I receive the tickets exactly as it states. Either right away if the game is soon or when they will be released as noted in the listing. Never an issue what so ever. They are my "go to" for tickets. Reasonably priced fees included up front so the amount in my cart is the amount. No hidden fees.

Well done!

Great Experience purchasing tickets from Seat Geek. Price was really good, just like the rating system showed. Only giving a four star due to having to purchase 6 tickets when I only needed 5. No area where I could select just 5. Regardless of that, we had a Great Time at a San Francisco Giants game. And yes they won!

As always, SeatGeek has the best prices for event tickets. Transactions are simple and you get a glimpse of where your seats are located inside the arena.

I also like the specifics about ticket delivery. It's clearly described how the tickets will be delivered (Flash Seats, print, e-ticket, etc).

Worst customer policy in my life. Bought two tickets. The performer postponed the concert. No new dates are posted. Contacted customer service. The only thing they said, they can't refund because if you buy it no refund. You can try to sell them. But I can't even do that because no new dates. They told me to contact the performer? Like wth is that my job? I guess I lost my money. Never again. DONT PURCHASE from them.

Coming from out of town for and event. My purchase did not say immediate delivery, but telling they will arrive with 24 hours of the event is scary and not acceptable. What if i have no access to print? It's funny how they glorify instant delivery but but 24 hour rule somewhere different. Try contacting them all I got was a bot

I purchased ticket to Cubs game and never received a barcode. Instead of refunding me, they offered a voucher. The customer service is terrible and their buyer guarantee is meaningless. Use other 3rd party ticket companies, not SeatGeek.

I tried ordering tickets for Coldplay at MetLife Stadium. I've used seatgeek several times in the past and have experienced no issues. This time, I purchased tickets through seatgeek, and my order was unable to be confirmed. Funds were already taken out of my account but said that they would be refunded within a few days. So I ordered tickets again since the representative said that ticket cancellations are "extremely rare." call me lucky because it once again cancelled my order due to an inability to confirm the tickets. Once again, funds were withdrawn and I now have to wait for $400+ to return to my account.

I called seatgeek once again and they said the best they could do for this was to simply help me search and "almost guarantee" that tickets would be confirmed. No discount, no gift card, not even a promo code for having to deal with this terrible ordeal. I'm skeptical of using seatgeek ever again.

We bought two tickets thru SeatGeek that went through ticketnetwork.com. Received an email confirming the Two Playoff tickets for the Buffalo Bills playoff game. It said Thank you very much for contacting us. I'm very happy to let you know that your order went through and that it's been Accepted by the ticket seller. I've pasted your order information below for your records. Then two days later received and email that they are not available. This is after we have purchased 2 RT airfare tickets from Roc. When we called they just tried to sell me two more that were double of what I paid. Would not do anything not even waive the service fees on the new purchase. This was A terrible and costly experience. Very disappointed.

I purchased 2 football tickets for a college football game 1 month prior to the event on the seatgeek app. I had figured they were being sent directly in the app and didn't check their status until the day of the event. The day of the event I discovered that I had not received the tickets in the app or anywhere in my email. After talking with SeatGeek on the phone for 30 minutes they essentially told me there is nothing they could do. $300 down the toilet and seatgeek did nothing about it. Will never order from SeatGeek EVER again. Save yourself from dealing with their BS and buy tickets somewhere else.

Purchased tickets for Lady Gaga in Atlanta for my daughters. Received all notification the transaction was complete, my credit card was charged, the tickets were accepted. They were never transferred to my Ticketmaster account in order to access via mobile app, spent two days on the phone with customer service. They acknowledge I did buy them, they can see them in their system. Stay as far away from this company as possible... do not use them! Still fighting for my refund, the management is a joke.

18 inning game with a Dodgers win. Worth every penny. The opportunity of a lifetime came along and I took it. This is the single greatest thing I have ever done or been to. Something like this may never happen again in my lifetime.

App is convenient, but SeatGeek taking 30% on every transaction is ridiculous. When teams sign exclusive partnerships with SeatGeek, it makes it very difficult for other reselling sites to compete and offer lower fees.

The rating system for SeatGeek is completely bogus. The logarithms used to created them are faulty and not credible, in my direct and personal experience. Where I know the stadium and seating experience, SeatGeek gives higher color ratings to directly comparable, poorer seats that are selling for less than the seats they rate as a "better buy". Advice, go to StubHub or Ticketmaster and do you work there. Forget about this system because it is unreliable.

I went through the process of purchasing two tickets to a show which were listed at $116 each. Up until the last screen, the price was $232.00. Just before completing my purchase, they added fees of $44.00 for each ticket... totaling $88.00 in fees which were not expected, and with tax the total was $324.00. They are very dishonest using this bait and switch tactic.

I purchased seats for the Atlanta Hawks versus Milwaukee Bucks game for November 14 to celebrate my husband‘s birthday. As of today which is November 14 I still have not received the tickets. I have tried contacting seat geek by phone on the line 45 minutes no response. Call corporate office and left a message. And also sent numerous messages which receive responses which were not related to my original inquiry very disappointed!

I am actually very nervous because I just bought two tickets from them before reading reviews. I had an iffy feeling when my email took a while to send me the tickets so I hopped on here and I'm extremely scared of what is going to happen tonight. I have my tickets printed out but I've heard of a lot of experiences with duplicate tickets where the seller will enter first and of course since mine would be the duplicate I could not enter. So I will hope for the best and post an update review about my experience.