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SeatGeek has a rating of 2.3 stars from 2,558 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
Bought football game tickets for the Eagles and Rams yesterday (11/24/24), tickets were sent and available in my seat geek app. We get to the stadium and the tickets are invalid. We talk to box office and someone has already used the tickets earlier so we're SOL. We waste the entire first quarter waiting in line to resolve the issue and the first half chatting with customer service. I contacted seat geek and they say they'll investigate but it'll take 5 days. Completely unacceptable. Because we'd traveled and were already at the stadium, we bought separate tickets at the box office but the only ones left were at the very top row in a corner section. What was supposed to be a fun night at the game turned into a nightmare and the entire night was ruined. Buying with seat geek is not worth the risk, you could end up out of money with no tickets.
We get to see the view from the seats we chose in advance, and compare prices throughout the stadium. I am guaranteed to feel like I am not being ripped off!
Date of experience: July 2, 2017
Very confusing. I ordered two tickets for Saturday, February 13 and ordered three tickets for February 14 for the PBR and AT&T Stadium. We got confirmation for the three seats on the 14th that something is wrong with the tickets for the 13th. But I just looked at my credit card statement and there are two different charges on there so I'm assuming I've got tickets for both those days But not quite sure.
Date of experience: July 5, 2019
Buying process was simple. The fees were low. I shopped around for these tickets, and the SeatGeek prices were cheaper than other ticket resellers and even cheaper than the box office.
Date of experience: January 21, 2019
Like every time I use SeatGeek, the process was easy and quick. Bought tickets the night before an event, and received the etickets within minutes of purchase.
Date of experience: August 22, 2017
Real simple to search for tickets and the process is so simple. This is my second time purchasing from SeatGeek app. I couldn't ask for anything else.
Date of experience: September 11, 2019
My experience purchasing tickets through SeatGeek was effortless. The website /app is very easy to use and is secure. The show was amazing, very happy.
Date of experience: June 3, 2019
Cold not get tickets to Download. Had to go thru my MLB app to actuall get the tickets. No help, only chats with a computer.
Date of experience: September 4, 2023
In the year that I have purchased extra tickets for both soccer, basketball and also Patti Smith tickets, I have neither been able to resell my tickets with refund, nor have I been granted the holiday discount that promoted the Patti Smith sale.
* SeatGeek attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 13, 2020
All good, except I have to search around in the app to pull up the pdf of the tickets, to forward in an email to staples to print because my printer is out of service.
Date of experience: August 13, 2019
I always seem to find it hard to find my tickets. Other than that I have no problems with the site. I do like that I am able to save my favorite teams and venues.
Date of experience: February 17, 2019
Very good consistently at finding tickets within a price range I want and I'm able to pick and choose where I want and how much I want to spend. Love the app and never have had a problem with tickets
Date of experience: August 21, 2017
It would be nice to be able to pick the seats. When buying tickets you are just give the row and a number. If we were able to see the seats we could have a better option and choices.
Date of experience: October 29, 2018
I was surprised at how easy it was to go to the site, select the seats, purchase them, and get them to appear on my cell phone. Everything went smoothly, and I will use the site again.
Date of experience: June 21, 2019
Hello, I just wanna know if I can add my tickets to the wallet app... and I was reading the reviews, how I could be sure that the tickets are real, I already received the electronic tickets...
Date of experience: August 3, 2016
Hi Mario! Thanks for reaching out to us about this! We're always working to make sure our iOS app has all the best features. Right now, you can use the Apple Pay functionality in Apple wallet, but we'll deliver your tickets to the My Tickets section of your SeatGeek app. We'd be happy to look into your order and answer any questions you have about your tickets if you email us at hi@seatgeek.com!
I appreciate the ability to see what it will look like from the seat. I didn't like that we could not see or know the seat number until after purchase.
Date of experience: May 30, 2019
I haven't received my tickets yet. The buying experience was simple as always. I'm used to getting my tickets as soon as I purchase. I've never had to wait before
Date of experience: March 19, 2018
Hey Christinia, thanks for sharing your feedback. We'd be happy to look into this for you.
Looking at your order, it looks like the seller already delivered your tickets the same afternoon as your order. It looks like we sent you an email about this on the 14th, but even if you didn't receive that, you can still access your tickets easily just by logging in and going to your "Tickets" page.
If you aren't seeing your tickets there, please email or give us a call and we'll be happy to help you get access to your order.
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101
Awful, and they didn't ever send me my tickets and scammed me! Don't use them, as I'm still fighting for a refund. And awful customer service. They're terrible in every way.
Tip for consumers:
Don’t use them, you won’t regret it.
Products used:
None because I never got my tickets!!
Date of experience: October 23, 2021
Easiest way to purchase tickets at the best price. Also, when travel plans change easiest way to sell your tickets also. Great site I will use it all the time!
Date of experience: July 18, 2017
It was my first time buying sports tickets thru SeatGeek, and the website made it so easy for me to find the best available and affordable seats for me and my friends.
Date of experience: August 10, 2017
After trying a bunch of the competition I've always found SeatGeek the best. Very easy to use and always great for prices. Overall a very great service.
Date of experience: November 29, 2017
Really quick and easy to use. Tickets delivered instantly on the app which was perfect. Will definitely use on the future for more tickets and recommend highly
Date of experience: January 6, 2019
Very easy. Very good deals and easy to find the seats you're looking for. Seat geek is the best to buy seats whether it's last minute or way before. Very good pricing.
Date of experience: July 16, 2019
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Niels,
Thank you for taking the time to write in. I'm sorry to hear you haven't been successful with your resale listings so far. I definitely recommend checking the Deal Score assigned to your listing to help ensure your pricing is competitive to raise your chances of a sale.
In regards to the promo code, please feel free to reach out if you're having trouble applying a promo code on an eligible order--We'd be happy to help! You can email us at hi@seatgeek.com, or chat in through our platform.
One quick note - Most but not all of the tickets listed on SeatGeek are promo eligible. The easiest way to see which tickets are eligible is to filter by selecting "Promo Eligible Only” via the app or changing “All Ticket Types” to “Promo Eligible” on the web. This will show you listings where that discount can be applied. Before you hit confirm on your purchase, it’s a good idea to double check that the promo is applied to your order.
I hope that helps! Please let us know if you have any other questions--
Best wishes,
SeatGeek CX Team