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SeatGeek has a rating of 2.3 stars from 2,558 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
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While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
Bought football game tickets for the Eagles and Rams yesterday (11/24/24), tickets were sent and available in my seat geek app. We get to the stadium and the tickets are invalid. We talk to box office and someone has already used the tickets earlier so we're SOL. We waste the entire first quarter waiting in line to resolve the issue and the first half chatting with customer service. I contacted seat geek and they say they'll investigate but it'll take 5 days. Completely unacceptable. Because we'd traveled and were already at the stadium, we bought separate tickets at the box office but the only ones left were at the very top row in a corner section. What was supposed to be a fun night at the game turned into a nightmare and the entire night was ruined. Buying with seat geek is not worth the risk, you could end up out of money with no tickets.
If I couldnt get tickets when they dropped this is my go to site to still be able to go to the show. Its really awesome how easy it is to get your tickets!
Date of experience: March 22, 2018
Someone call me get me my five tickets to Midland at Billy Bob's on August 6 and remove five now I have 10 tickets and I have received zero
I need a refund for five and five that I can use
Jeff Snowden *******166
Date of experience: August 2, 2022
I purchased tickets to a concert with little hassle. I continue to be concerned with the rising price of fees. So I will shop around for the best price.
Date of experience: April 5, 2018
Bought tickets for myself and two friends to a gator football game and it was easy to get the tickets and the seat were priced great and the seats were worth every penny!
Date of experience: October 1, 2017
I bought 5 tickets for $421.00 while purchasing the tickets i make mistake 10 minutes later i ask for a exchange not a refund the answer was no I lost $421.00 please please DO NOT buy tickets here
Date of experience: May 26, 2022
Very simple and secure. I had no issue ordering the tickets. Ive done it in the past as I walked up to the stadiums and the tickets are available very quickly.
Date of experience: March 18, 2018
Excellent seats as the deal described! App was easy and efficient when entering stadium. Using app to secure June 9th tickets to Sounders vs DC United. Would recommend to friends.
Date of experience: March 8, 2018
Beating the competition with prices! The price indicators whether the price is a deal or not are extremely helpful. The entire site is user friendly with easy access
Date of experience: December 18, 2017
Good tickets available will use the tickets soon. I have referred several family and friends. I appreciate the incentives and I will continue to check for future events.
Date of experience: June 12, 2018
Process was not smooth, tried several times to buy tickets together, confirmation was declined several times. Eventually bought 1 and 4 tickets separately.
Date of experience: October 30, 2018
I bought a parking pass for $118 I believe, when I got to the venue the same tickets were $45... for the exact same parking lot. Not sure why I had to pay double!
Date of experience: February 18, 2019
Looking for inexpensive tickets to Red Wings game. With the new stadium opening this year. The ticket were hard to find for a good price value. Looked into SeatGeek for great seats for a good price.
Date of experience: February 26, 2018
Thieves! What a scam! How can they the charge both sides so much money just to be an intermediary? Rip-off!
Date of experience: December 31, 2023
The TV commercial is very disgusting. Who wants to see someone move their posterior on national TV. NO ONE. Please remove the TV commercial. No one want to see it. Thanks
Tip for consumers:
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Products used:
I have not purchased any product yet. I am concerned about the disgusting TV commercial.
Date of experience: March 24, 2022
Best experience with this app. Received the best tickets that were available. As I was in the stadium, I purchased the tickets and received them right away. Great experience.
Date of experience: October 30, 2018
I hate adding more apps to my phone to try and figure how to use one more thing! When I went to buy my tickets, it was easy to use and very convenient!
Date of experience: March 31, 2019
Look I get it you got the contract but a captive audience where the seller pays you a commission and you charge a 25-30% is lame for both the seller and the buyer
* SeatGeek attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 9, 2019
Hey Craig,
I can understand the frustration with fees! Unfortunately we need fees in order to stay in business, those go to maintain and update our platform and pay the team who works here at SeatGeek.
What I can say though is we try to make sure our fees are low and competitive, in fact, we offer price matching so if you can find the same tickets cheaper elsewhere we will give you a promo for 110% of the difference!
Warm Regards,
SeatGeek CX Team
The options for the game were fantastic, buying the tickets was easy, and sending the tickets through the app to the friends I attended the game with was a game-changer. Thanks SeatGeek!
Date of experience: September 12, 2017
Love how you rate the quality to the price of the seats and to the placement of the seats! The discounts you give are a major plus and keep making me come back for more!
Date of experience: January 11, 2018
Found tickets paid for them enjoyed the game. The app was easy to use found tickets in green very easy to use and pay. Scanned the tickets from the phone and was in really quick.
Date of experience: September 17, 2017
Its very easy to buy tickets with seatgeek. From the actual purchasing, to the receiving the tickets electronically to scanning the ticket directly from the phone. Simple and easy!
Date of experience: July 9, 2018
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hey Samantha,
We can definitely understand the frustrations you experienced here with pricing.
SeatGeek is a secondary ticket market. So we connect buyers such as yourself with sellers. Those sellers are allowed to set their pricing however they wish. That means the price they set will vary depending on what they believe people will pay. In some cases the box office or venue still has tickets, which is why parking at the event was the base price of $45.