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SeatGeek has a rating of 2.3 stars from 2,558 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
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While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
Bought football game tickets for the Eagles and Rams yesterday (11/24/24), tickets were sent and available in my seat geek app. We get to the stadium and the tickets are invalid. We talk to box office and someone has already used the tickets earlier so we're SOL. We waste the entire first quarter waiting in line to resolve the issue and the first half chatting with customer service. I contacted seat geek and they say they'll investigate but it'll take 5 days. Completely unacceptable. Because we'd traveled and were already at the stadium, we bought separate tickets at the box office but the only ones left were at the very top row in a corner section. What was supposed to be a fun night at the game turned into a nightmare and the entire night was ruined. Buying with seat geek is not worth the risk, you could end up out of money with no tickets.
Prices were second to none. Fees are much less than competition. Tickets were on my phone in a matter of seconds after payment.
Date of experience: September 27, 2018
These tickets were easy to find and buy... This was a seamless purchase!
My family had a great time I recommend seat geek...
Date of experience: November 11, 2019
Great experience. Great tickets for a super competitive price. Ease of access with the app was easy to use and send an e-ticket
Date of experience: May 14, 2018
I won't go anywhere else online for tickets, best deals and easy experience. Thanks Seat Geek!
My go to number one ticket reseller
Date of experience: May 10, 2018
I've used this app a few times on important events and have had great luck. I will continue to use it and recommend.
Date of experience: August 22, 2018
SeatGeek made my buying experience simple and painless. I will definitely use them again for all of the events I want to attend.
Date of experience: July 26, 2018
The app is customer friendly, it is easy to select event seating and price. I plan on attending more sports events using SeatGeek.
Date of experience: September 11, 2019
It's very simple to use. No surprise costs or extra steps. Love the venue map. Th overall score makes it very easy.
Date of experience: August 14, 2017
Bought tickets less than 2 hours before event. Tickets received quickly. Used mobile to enter. Completely painless, the way it should be.
Date of experience: August 15, 2017
Very easy to use and buy tickets, only downside is their fees that are a bit expensive. Other than that, it's great!
Date of experience: August 9, 2017
My family and I had a great time at the game. Was able to buy my tickets last minute with no problems.
Date of experience: August 5, 2017
Stay away. Got tickets 12 hours before event. Charged my CC and sent email to confirm. Hour before they said can't honor
Date of experience: August 14, 2022
Love how everything is color coordinated and there are plenty of filters you can search through to find exactly what you want
Date of experience: January 30, 2019
Seat geek has great seats, reasonably priced, and easy to navigate. I use it to purchase all my tickets for sporting events.
Date of experience: July 26, 2018
I like the seat selection interface with the color coordinated seating values. Helps to find deals in whichever section I'm looking for.
Date of experience: September 25, 2017
Way better ticket buying experience. Looked at other vendors and this was the best bang for my buck and easy to use.
Date of experience: October 10, 2019
Great service in a timely manner. I had no problems with my order. It was easy to find. I love the site.
Date of experience: October 11, 2019
Great deal for when I have guests coming to town and need premium seat at a good price. Easy to follow instructions.
Date of experience: June 25, 2019
Went on SeatGeek found some tickets for a baseball game that I wanted. SeatGeek made it simple and easy to purchase. Thanks
Date of experience: June 23, 2018
I always choose SeatGeek when buying tickets for myself or helping people buy theirs. You guys are fast and reliable. Thank you.
Date of experience: December 7, 2017
Always a great way to view available tickets for all venues. Easy to navigate website. Nice experience. I highly recommend Seat Geek.
Date of experience: January 25, 2018
Easy to use. No worries about losing tickets and transferring tickets is a breeze. I love that fees are included in price.
Date of experience: October 27, 2019
The buying experience was quick and easy adn I has a great variety of options for seats at all prices and placement.
Date of experience: February 8, 2018
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
