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    SeatGeek

SeatGeek

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Overview

SeatGeek has a rating of 2.3 stars from 2,558 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.

  • Service
    329
  • Value
    314
  • Shipping
    224
  • Returns
    257
  • Quality
    273

This company does not typically respond to reviews

Positive reviews (last 12 months): 4.1%
Positive
2
Neutral
0
Negative
47
View ratings trends
117
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How would you rate SeatGeek?
Top Positive Review

“Customer service was solid”

Sacca G.
2/5/24

While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.

Date of experience: 2/3/24
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Top Critical Review

“Bogus tickets”

Kwan J.
11/25/24

Bought football game tickets for the Eagles and Rams yesterday (11/24/24), tickets were sent and available in my seat geek app. We get to the stadium and the tickets are invalid. We talk to box office and someone has already used the tickets earlier so we're SOL. We waste the entire first quarter waiting in line to resolve the issue and the first half chatting with customer service. I contacted seat geek and they say they'll investigate but it'll take 5 days. Completely unacceptable. Because we'd traveled and were already at the stadium, we bought separate tickets at the box office but the only ones left were at the very top row in a corner section. What was supposed to be a fun night at the game turned into a nightmare and the entire night was ruined. Buying with seat geek is not worth the risk, you could end up out of money with no tickets.

Date of experience: 11/24/24
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Reviews (2,558)

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Reviews that mention popular keywords

customer service (256) seat geek (355) credit card (90) purchase tickets (219) promo code (35) box office (37) phone number (41) ticket prices (60)
Thumbnail of user dallasd7
Texas
1 review
0 helpful votes
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February 6th, 2018
Verified purchase

Easy to purchase tickets but they are all digital. I would like to have had the option of a printed ticket stub.

Date of experience: February 5, 2018

Thumbnail of user sherrieh4
Arizona
1 review
0 helpful votes
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February 23rd, 2018
Verified purchase

I like the feature that show the view from your seat at many venues. Always have had very quick delivery of tickets

Date of experience: February 22, 2018

Thumbnail of user jm670
Texas
1 review
0 helpful votes
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April 3rd, 2019
Verified purchase

Was a quick and easy process to get the tickets I wanted. I will definitely use them again for future games. Thanks.

Date of experience: April 1, 2019

Thumbnail of user andrewf112
Illinois
2 reviews
0 helpful votes
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April 23rd, 2018
Verified purchase

The tickets were great, I purchase them for my brothers birthday who is a big white sox fan. Definitely would purchase again.

Date of experience: April 23, 2018

Thumbnail of user antiniaf
Maryland
1 review
0 helpful votes
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May 21st, 2018
Verified purchase

Great experience and good prices. I noticed if you keep looking, fees will vary. Love this app. Will use all the time.

Date of experience: May 21, 2018

Thumbnail of user randyc158
Minnesota
1 review
0 helpful votes
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June 12th, 2018
Verified purchase

Went well overall. Had some minor issues getting my credit card entered. I use this site often. I like the value ratings.

Date of experience: June 12, 2018

Thumbnail of user markn264
Georgia
1 review
0 helpful votes
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December 29th, 2018
Verified purchase

I like being able to see where seats are located. Also like seeing value of ticket prices. Would recommend SeatGeek very much.

Date of experience: December 26, 2018

Thumbnail of user tjh22
Georgia
1 review
0 helpful votes
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September 14th, 2019
Verified purchase

I have ordered tickets from SeatGeek five times over the past two months. I find it easier and faster than other apps.

Date of experience: September 11, 2019

Thumbnail of user patrickl175
Kentucky
1 review
0 helpful votes
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December 29th, 2018
Verified purchase

I purchased my tickets one day before the game. They came instantly once my card was charged. Super easy without any problem.

Date of experience: December 25, 2018

Thumbnail of user jamesl742
Missouri
1 review
0 helpful votes
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November 24th, 2018
Verified purchase

Tickets from SeatGeek are super easy to purchase and get your ticket transfer. Have bought many times and never had an issue.

Date of experience: November 21, 2018

Thumbnail of user frederickd180
California
1 review
0 helpful votes
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December 12th, 2023

No e-mails to enter site. No back-up way to access. No customer support. This app is the worst. Almost screwed up my $2,000 weekend. DO NOT USE!

Service
Value
Quality

Date of experience: December 12, 2023

Thumbnail of user dank229
Pennsylvania
1 review
0 helpful votes
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March 2nd, 2019
Verified purchase

The review I gave is based on trying to buy a single ticket in a lower section that was listed for sale and then it turned out to be unavailable.

Date of experience: February 28, 2019

Thumbnail of user virginiav21
Virginia
2 reviews
0 helpful votes
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July 24th, 2018
Verified purchase

Easy to find tickets with search and make the purchase. And delivery was in seconds! Would definitely use Seat Geek again!

Date of experience: July 24, 2018

Thumbnail of user campbellm
Virginia
1 review
2 helpful votes
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February 19th, 2016

Have made more than a dozen purchases on SeatGeek and always without issues. The fastest and easiest way to get tickets.

Date of experience: February 19, 2016

Thumbnail of user seatgeekt
SeatGeek T. – SeatGeek Rep

Hi Campbell, thanks for the feedback. We're happy that you've had such awesome experiences using SeatGeek. If you ever have any questions, feel free to reach out to hi@seatgeek.com and we'd be happy to help!

Thumbnail of user armandol6
Arizona
1 review
0 helpful votes
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June 28th, 2017
Verified purchase

I've been using Seat Geek for a couple of years and have had no issues with this app. Thanks Seat Greek!

Date of experience: June 28, 2017

Thumbnail of user israelm45
Texas
1 review
0 helpful votes
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January 18th, 2019
Verified purchase

Comparing to other online tickets sales, they were the lowest and best seats available, thanks for the experience on your site

Date of experience: January 15, 2019

Thumbnail of user jasonb539
Arizona
1 review
0 helpful votes
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July 17th, 2018
Verified purchase

Very happy with my purchase at Seat Geek. The process was quick and the tickets were e-mail in a timely manner.

Date of experience: July 17, 2018

Thumbnail of user andrewh519
Colorado
1 review
0 helpful votes
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December 9th, 2019
Verified purchase

Quick and easy. I loved how simple it was to pull up multiple different seats in varying prices and compare them

Date of experience: December 9, 2019

Thumbnail of user sheilal92
Texas
1 review
0 helpful votes
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December 17th, 2019
Verified purchase

I like that school get credit for ticket sales for state football games when following a link provided by the district.

Date of experience: December 17, 2019

Thumbnail of user alyssab88
Louisiana
2 reviews
0 helpful votes
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December 18th, 2019
Verified purchase

Excellent seats. I bought them at the last minute and they were immediately delivered. Super good deal for lower bowl seats!

Date of experience: December 18, 2019

Thumbnail of user jeromem39
Virginia
1 review
0 helpful votes
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September 10th, 2017
Verified purchase

I purchased my tickets and they were sent to me immediately after the transaction. This was an easy experience for me.

Date of experience: September 8, 2017

Thumbnail of user chadf25
New Mexico
1 review
0 helpful votes
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September 30th, 2017
Verified purchase

Have used SeatGeek so many times for MLB tickets. I love this app. So easy to use and always good deals.

Date of experience: September 30, 2017

Thumbnail of user jond105
Wisconsin
1 review
0 helpful votes
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November 30th, 2017
Verified purchase

Easy and convenient. Not sure why taxes and fees have to be so much though. Overall pleased, will ise SeatGeek again.

Date of experience: November 29, 2017

Thumbnail of user scotth180
Illinois
1 review
0 helpful votes
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January 25th, 2018
Verified purchase

The SeatGeek model makes it easy to find and evaluate a good deal for your venue. Added confidence to my choice.

Date of experience: January 25, 2018

Thumbnail of user samsona3
Canada
1 review
0 helpful votes
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January 22nd, 2018
Verified purchase

I found tickets for good seats at a very reasonable price, also the tickets were delivered on time with no hassle

Date of experience: January 20, 2018

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From the business

SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.

Company Representative

Thumbnail of user acaciam2
SeatGeek A.
Typically does not respond to reviews
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.

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