SeatGeek has a rating of 2.3 stars from 2,558 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
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While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
Bought football game tickets for the Eagles and Rams yesterday (11/24/24), tickets were sent and available in my seat geek app. We get to the stadium and the tickets are invalid. We talk to box office and someone has already used the tickets earlier so we're SOL. We waste the entire first quarter waiting in line to resolve the issue and the first half chatting with customer service. I contacted seat geek and they say they'll investigate but it'll take 5 days. Completely unacceptable. Because we'd traveled and were already at the stadium, we bought separate tickets at the box office but the only ones left were at the very top row in a corner section. What was supposed to be a fun night at the game turned into a nightmare and the entire night was ruined. Buying with seat geek is not worth the risk, you could end up out of money with no tickets.
Easy to purchase tickets but they are all digital. I would like to have had the option of a printed ticket stub.
Date of experience: February 5, 2018
I like the feature that show the view from your seat at many venues. Always have had very quick delivery of tickets
Date of experience: February 22, 2018
Was a quick and easy process to get the tickets I wanted. I will definitely use them again for future games. Thanks.
Date of experience: April 1, 2019
The tickets were great, I purchase them for my brothers birthday who is a big white sox fan. Definitely would purchase again.
Date of experience: April 23, 2018
Great experience and good prices. I noticed if you keep looking, fees will vary. Love this app. Will use all the time.
Date of experience: May 21, 2018
I like being able to see where seats are located. Also like seeing value of ticket prices. Would recommend SeatGeek very much.
Date of experience: December 26, 2018
I have ordered tickets from SeatGeek five times over the past two months. I find it easier and faster than other apps.
Date of experience: September 11, 2019
I purchased my tickets one day before the game. They came instantly once my card was charged. Super easy without any problem.
Date of experience: December 25, 2018
Tickets from SeatGeek are super easy to purchase and get your ticket transfer. Have bought many times and never had an issue.
Date of experience: November 21, 2018
No e-mails to enter site. No back-up way to access. No customer support. This app is the worst. Almost screwed up my $2,000 weekend. DO NOT USE!
Date of experience: December 12, 2023
The review I gave is based on trying to buy a single ticket in a lower section that was listed for sale and then it turned out to be unavailable.
Date of experience: February 28, 2019
Easy to find tickets with search and make the purchase. And delivery was in seconds! Would definitely use Seat Geek again!
Date of experience: July 24, 2018
Have made more than a dozen purchases on SeatGeek and always without issues. The fastest and easiest way to get tickets.
Date of experience: February 19, 2016
I've been using Seat Geek for a couple of years and have had no issues with this app. Thanks Seat Greek!
Date of experience: June 28, 2017
Very happy with my purchase at Seat Geek. The process was quick and the tickets were e-mail in a timely manner.
Date of experience: July 17, 2018
I like that school get credit for ticket sales for state football games when following a link provided by the district.
Date of experience: December 17, 2019
Excellent seats. I bought them at the last minute and they were immediately delivered. Super good deal for lower bowl seats!
Date of experience: December 18, 2019
I purchased my tickets and they were sent to me immediately after the transaction. This was an easy experience for me.
Date of experience: September 8, 2017
Have used SeatGeek so many times for MLB tickets. I love this app. So easy to use and always good deals.
Date of experience: September 30, 2017
Easy and convenient. Not sure why taxes and fees have to be so much though. Overall pleased, will ise SeatGeek again.
Date of experience: November 29, 2017
The SeatGeek model makes it easy to find and evaluate a good deal for your venue. Added confidence to my choice.
Date of experience: January 25, 2018
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Campbell, thanks for the feedback. We're happy that you've had such awesome experiences using SeatGeek. If you ever have any questions, feel free to reach out to hi@seatgeek.com and we'd be happy to help!