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SeatGeek has a rating of 2.3 stars from 2,558 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
I always find a ticket to concerts or sporting events for last minute plans at a reasonable price. So convenient.
Date of experience: June 18, 2018
You can be confident that you are paying a great deal for your tickets, I recommend everyone to get it
Date of experience: October 3, 2017
Seamless/smooth/easy - found what I was looking for at a reasonable price. Received email tickets quickly. Website navigation was very clear.
Date of experience: September 24, 2017
Can't really make the searching and buying process much easier via the app. Nice job developers! Thankful for your work!
Date of experience: October 10, 2019
Easy site to use, finds cheap seats quickly and ease of purchase all make this my go to for tickets!
Date of experience: December 12, 2017
I love SeatGeek. The process of finding, selecting and buying tickets to events is extremely fast and easy. Thank you
Date of experience: November 27, 2017
App was easy to navigate. Did not like having to print tickets. Would rather have e-tickets. Ticket fees were expensive.
Date of experience: June 18, 2018
Grabbed last minute seats to a Clippers game, and got a shared suite for less than $40/head. Cant beat that.
Date of experience: February 4, 2018
Cheap seats and easy and convenient to purchase. Will definitely be using seat geek for all my future ticket purchases.
Date of experience: February 22, 2018
The process was quick and easy. Thank you!
(Really? A character limit on a review? Now I'm just typing characters)
Date of experience: March 12, 2018
Plenty of different seats and price ranges for events I was looking into. Purchasing tickets on App was a breeze.
Date of experience: March 13, 2018
Helps you find great deals on seats to all sorts of events. Ranks seats by best deal, lowest price, etc
Date of experience: May 1, 2018
Was super easy and quick. I searched and found great seats less than an hour before the game. Definitely recommend.
Date of experience: June 4, 2018
Lowest prices on seats that have great views, great promotions with $10 off from refer a friend to seat geek.
Date of experience: April 11, 2019
No complaints. Everything was very smooth All my information was saved so it made the buying experience fast as well
Date of experience: December 31, 2018
The whole thing was seamless. Only had to wait for a few minutes before my ticket appeared on my app.
Date of experience: December 31, 2018
Got a ticket cheap with upfront pricing. Very happy! I use the app all time to buy tickets to events and it almost always offers the best price.
Date of experience: September 5, 2017
Love seat geek. I order all my tickets off that app. They never ever fail to diss appoint me in their service or options in the app itself.
Date of experience: October 10, 2019
I still have not physically seen my tickets online or in an email. The App does not tell me how to get them. It is not user friendly.
Date of experience: November 27, 2017
Hi Tricia, thanks for reaching out--we're super sorry about any confusion here!
For these tickets, they'll be coming through the Dallas Mavericks' ticket page directly, and not through SeatGeek.
You should have received an email from the Dallas Mavericks (if you can't find it, you should be able to just search “Dallas Mavericks" in your inbox/spam/etc.) to the email address provided at checkout with a link to accept the tickets. From there, you'll need to follow the link to establish a Dallas Mavericks account using the same email address that the order was placed with.
We sincerely apologize for the inconvenience. Ideally, all mobile tickets can be delivered directly through the SeatGeek platform, but we're doing our best to accommodate fans this season as more teams switch to mobile transfers!
Hopefully this helps, but if you have any further questions please don’t hesitate to reach out!
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
Seat Geek truly makes it easy to buy great tickets at a good price. I definitely will use Seat Geek in the future for any of my entertainment
Date of experience: July 3, 2018
Gone are the days of waiting in line for hours to get any available seats... now just do a search, find seats, pay and your done in minutes!
Date of experience: June 22, 2018
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Julie,
Thank you for reaching out. Truly sorry for any confusion with the pricing. Here at SeatGeek, we're an online marketplace and sellers do have the ability to set their tickets at their preferred price. However, we do make pricing suggestions based on the normal prices across the industry.
If you ever have anymore questions regarding ticket pricing via the marketplace, please reach out to us at hi@seatgeek.com and we'll surely take care of you.
Stay safe,
CX Team at SeatGeek