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SeatGeek has a rating of 2.3 stars from 2,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
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While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
I recently had a disappointing experience with SeatGeek's password unlock process, and I felt compelled to share my thoughts. I needed to purchase tickets for an event that was happening at that very moment, but unfortunately, I couldn't access my SeatGeek account because I had forgotten my password.
Upon realizing my predicament, I immediately reached out to SeatGeek's customer support for assistance. To my dismay, they informed me that it would take approximately two hours to unlock my password and regain access to my account. This was highly inconvenient, as the event I wanted to attend was already underway, and I needed to secure my tickets promptly.
The fact that it would take such a significant amount of time to unlock my password was frustrating and seemed excessive, especially considering the urgency of my request. I understand that security measures are necessary, but I would have expected a more efficient and expedited process, especially from a ticketing platform like SeatGeek.
The lack of immediate access to my account put me in a difficult situation, and I was unable to purchase tickets for the event in a timely manner. This not only resulted in my disappointment but also meant missing out on an experience I was eagerly looking forward to.
While SeatGeek is generally known for its wide selection of tickets and user-friendly interface, this particular incident left me with a negative impression. I believe they should consider implementing a more streamlined process for unlocking passwords or provide alternative methods for urgent situations like mine.
I hope SeatGeek takes customer feedback into consideration and finds ways to improve their password unlock process, ensuring that users can quickly regain access to their accounts in situations where time is of the essence.
Date of experience: June 16, 2023
Need to login to 3rd party sites to then have to download the Ticketmaster app which doesn't show my tickets I bought And accepted on my computer and have to use my phone to get in no matter what.
Date of experience: June 10, 2019
I inadvertently purchased two sets of tickets, immediately realizing my error, I contacted SeatGeek customer support, but was told I couldn't cancel an order.
Date of experience: September 3, 2018
Thieves! What a scam! How can they the charge both sides so much money just to be an intermediary? Rip-off!
Date of experience: December 31, 2023
Love it because its easy and I can always find a seat wherever I want. Being able to see a picture to get an idea of my view is also very helpful
Date of experience: February 2, 2018
My experience was good however I would like to know my SEAT NUMBER before I make a purchase and this does not happen on your website until after you purchase the tickets.
Date of experience: May 20, 2018
I purchased tickets for a show on July 31st. I got an email saying that the site didn't have my tickets yet but that they would be in touch with futher instructions on when and where I could pick these tickets up. Three hours before the concert and I still had not heard anything, I call back to ask for an update. Customer service gives me the run-around, saying that they are trying to get in touch with the seller and they will keep me informed. One hour before the show and I have still heard nothing. We ended up having to buy expensive tickets just to get in to the venue because we waited up to the last minute for the purchased seats from SEAT GEEK to actually be delivered. Halfway through the concert, I get an email with the electronic tickets (these were Ticketmaster E-Tickets purchased and sold through the third party Seat Geek site). HALFWAY THROUGH THE CONCERT. What am I expected to do with this? The site offers a "buyer guarantee" and assures that you will get into your purchased event no questions asked. I called to get a refund the next day and continued to get the run-around from customer service. I have the time-stamped email where the third-party seller sent the tickets well after showtime. I was hung up on twice and was told by one representative that he set up a scheduled call with his supervisor, which I have yet to receive. I'm having to go through my credit card company because SeatGeek refuses to assist me. Unethical business practice, false advertising, and fraudulent charges for services not rendered. DO NOT EVER BUY FROM THIS COMPANY.
Tip for consumers:
Don't use seatgeek. EVER. Their "Buyer Guarantee" is a blatant lie. Their email specifically states that they guarantee you will get into the event, no problems. FALSE PROMISE
Products used:
I paid over $650.00 for two tickets to a concert. I had to purchase additional tickets because the ones I bought from this site were not delivered in time. They still charged me full price and won't issue a refund.
Date of experience: August 2, 2021
Nothing to complain about always find great seats at a reasonable price! And it's easy to refine your search to exactly what you are looking for
Date of experience: June 19, 2017
Easy to use mobile app with clear view of exactly where your ticket is located. Simple transaction and allows ticket to be saved in Apple Wallet.
Date of experience: June 3, 2019
Great pricing! Very fast & easy to find the tickets. Highly recommend Seat Geek. I already have plans to order more tickets for some upcoming events!
Date of experience: October 11, 2019
Easy to pick my seats, find the right price point, pay, and receive my tickets! I no longer use StubHub as the prices are more affordable.
Date of experience: July 12, 2019
Make it very easy to use and the process a lot easier! Would recommend SeatGeek to anybody. Definitely will be coming back in the near future.
Date of experience: February 27, 2019
Came here via Katie Nolan. Great app, easy to use. Love it! No complaints! I need to make this review longer, apparently... that should do it.
Date of experience: March 22, 2018
To be able to go to a mets game, pay less than $10 per ticket and spend time with people I love, you cant beat that.
Date of experience: April 17, 2018
I use seat geek for all my ticket purchases it is very easy to use and best prices I have found. Simply just an awesome app
Date of experience: April 23, 2018
Very convenient way to get tickets it was a last minute decision and ticket prices were low I would highly recommend this app to a friend
Date of experience: May 14, 2018
Process was easy and enjoyed the ability to pick my exact seats based on the stadium map. Would use SeatGeek again for my next ticket purchase.
Date of experience: September 11, 2019
Good experience buying tickets no prints needed to access events, fees charges are high compared to other sites.
Date of experience: May 9, 2019
Easy to use on the website or the app, fast at receiving tickets, best prices! Highly recommend SeatGeek!
Date of experience: June 3, 2019
Excellent! Very satisfied. Site was very easy to use. Reasonable prices. Too bad my team lost the game!
Date of experience: September 16, 2018
Offers a wide variety of seats to choose from at a fair and reasonable price... something for everyone...
Date of experience: September 8, 2017
Looking for tickets for Cincinnati Reds baseball. I am a St. Louis Cardinals fan and traveled from Indianapolis.
Date of experience: September 21, 2017
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hey Ryan,
Realize that using third party apps can be a frustrating experience. If we could keep all tickets through our service, we would! Some artists, teams, and venues only will use a certain app though. In those cases we need to have our sellers deliver tickets using the app that they require.
Know that we are always here and you can reach us at 888.506.4101 or hi@seatgeek.com and we will assist you and make the experience as pain free as we can!
Warm Regards,
SeatGeek CX Team