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SeatGeek has a rating of 2.3 stars from 2,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
Great communication and tickets for 5 hours before the event. If you're a baseball fan don't miss the event in the future.
Date of experience: July 24, 2019
Everything was seamless from purchase to entry. E-tickets worked right at the entry line! The venue knew exactly what to do. TY!
Date of experience: March 13, 2018
Tried using the service. It was complicated and hard to use. I never got the tickets and paid close to@200.00.
NEVER AGAIN!
* SeatGeek attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 16, 2019
Assuming using the app to get in is going to work, I like the convenience this service provides on handling the tickets.
Date of experience: May 29, 2018
Purchase of the tickets was really easy and fast. We got our tickets in the SeatGeek App directly after we bought them
Date of experience: May 15, 2018
I really liked the value rating of the tickets available. This was very helpful and the main reason I used your service.
Date of experience: September 13, 2018
Seat geek is user friendly and has the best prices and is easy to check on any venue and event you want!
Date of experience: July 18, 2018
Ordering and sending tickets to my friends could not be any easier than what I experienced with Seet Geek in my smart phone.
Date of experience: August 22, 2018
I used it for NHL tickets. Very easy to use. I would recommend. This isn't my first time for using this site.
Date of experience: September 15, 2019
Very easy to use app and easy to access tickets when you are at the event! I will continue to keep using SeatGeek when I go to live concerts or games
Date of experience: November 14, 2019
Once you get your tickets the process is quick. Waiting for then sometimes and going through 3rd party sites in order to get the tickets bothers me.
Date of experience: July 17, 2018
Found the tickets I wanted thanks to their very clear algorithm and was able to buy them with no muss OR fuss!
Date of experience: September 17, 2018
I've used many different websites for tickets in the past, and SeatGeek has been one of the easiest as far as buying and organizing tickets.
Date of experience: July 16, 2017
SeatGeek made it very simple for me to purchase the tickets that I was looking for. Took me about 15 minutes for the entire process.
Date of experience: January 17, 2019
It took less than a minute to find the seats I wanted at the price I was willing to pay. Seats showed up as scheduled on the app.
Date of experience: November 14, 2018
I like this app because the tickets are cheap for some events. But for the Dallas cowboys game they expensive but other than that the app is good.
Date of experience: September 26, 2017
Enjoy the fact the you get a response right away, like to be informed on of what's going on and what to look forward to.
Date of experience: February 27, 2019
Super easy to look for what I wanted & make the purchase. The app is borderline idiot proof! I know because I'm an idiot & it was easy
Date of experience: August 9, 2018
Just wanted to pass along just how simple this little app is. Easy install, easy directions on how to find the event, and the purchase was a snap.
Date of experience: February 5, 2020
Got last minute tickets to the JT show for the price of one admission. Fantastic view even from the upper bowl level of the arena.
Date of experience: March 19, 2018
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Greg — thanks for your feedback. SeatGeek does not own or price ticket inventory displayed on the website or set fees for buyers. Instead we display tickets available for sale from thousands of sellers who are able to price their tickets (and fees) at any price they'd like/what the market will allow for. Many popular events do end up going up in price from face value, but there's also good chances of finding a great deal or that one ticket that's still left for a sold out show. We encourage you to monitor pricing on events to see when might be best to buy tickets. We hope that you'll continue to look to SeatGeek during future ticket searches!
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101