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SeatGeek has a rating of 2.3 stars from 2,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
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While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
It was very easy to search for the concert I was looking for and even easier to view available seats. Checking out was also seamless and fast!
Date of experience: November 20, 2019
When I went to retrieve the tickets the message said no internet... this was frustrating. I should have been directed to go to settings
Date of experience: January 15, 2019
It was a very easy transaction. I love the picture view of the seats and that it color codes the best and least prices.
Date of experience: September 5, 2017
It was Very easy to navigate the website and the check out process was very quick. I will definitely use seat geek website again
Date of experience: October 18, 2019
I like how all of the fees are included in the price and there are. I cheap seats to be hit by hidden fees.
Date of experience: December 3, 2017
Very user friendly to use the site. I was on and bought tickets in mere minutes. Definitely the easiest site to buy tickets from.
Date of experience: February 27, 2019
Easy to use and reasonably priced. I have used SeatGeek multiple times. I have to enter 100 characters for it to take my review.
Date of experience: December 3, 2017
Fast and easy... just what I wanted. I also like the ability to see what seats I was purchasing. I would advise using SeatGeek.
Date of experience: February 5, 2018
The app is handy, shows the entire price from the beginning, and will occasionally give nice discounts!
Date of experience: March 8, 2018
The "view preview" from the section is real neat. I just wish I could zoom in and see the rows/seats on the arena map.
Date of experience: February 12, 2020
Bought tickets months in advance and never received them. No refund and no help from customer service.
Date of experience: November 19, 2021
Ticket seats were very misleading to get you to buy them but you end up with seats that werent even in the area you think you are getting them
Tip for consumers:
dont use seatgeek
Products used:
stubhub
Date of experience: December 23, 2022
Using the app is easy to navigate and a breeze finding the seat you want at the price you want. It is definitely worth a try if you haven't so far.
Date of experience: July 26, 2018
Everything was easy and quick. The system is intuitive and gives me the best option for what I'm looking for.
Date of experience: January 19, 2019
Easy; quick; no problems; will buy again; hope to be able to use phone tickets when able; liked being able to get odd number of tickets
Date of experience: August 14, 2017
Very convenient but fees are high for the convenience. Like that you can see the perspective of the arena so you know where you are sitting
Date of experience: November 27, 2017
Easy and fast, we decided last minute to go and we got a good price. Excellent we recommend this page
Date of experience: February 8, 2018
I love that the app is so easy to use and the tickets are available immediately, I always use seatgeek
Date of experience: June 23, 2018
It's an easy place to purchase tickets from start to finish. I'm always able to find the tickets I want.
Date of experience: February 9, 2018
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
