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SeatGeek has a rating of 2.3 stars from 2,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
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While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
Id liked to save the PDF file and print from a different source other than my iPhone. Will use again!
Date of experience: April 15, 2018
Had no problems with website! Purchasing and redeeming ticket was a breeze! Will definitely use Seat Geek again!
Date of experience: November 10, 2019
Excellent all the way around on everything with SeatGeek. Great seats and pricing.
Very nice experience.
Thanks,
Date of experience: August 18, 2019
No problem in obtaining the seats we needed! Easy checkout and receipt of tickets. Will do again like last year.
Date of experience: August 13, 2019
Used SeatGeek for multiple games during our stay in Colorado. App worked great and we were extremely satisfied at how easy it was to use
Date of experience: April 23, 2018
Have used several times and will continue to do so in the future. Makes purchasing tickets easy right from your home.
Date of experience: May 20, 2018
Seat geek is my go to - totally replacing stub hub and TM. Prices are great. Fees expressed up front. Love it.
Date of experience: May 18, 2018
Very easy competitive prices never had any issues when buying from seat geek. Overall great experience every time Ive bought tickets.
Date of experience: May 17, 2018
Transactions went smoothly and tickets were delivered on time. No complaints, will definately use again.
Date of experience: May 10, 2018
Very easy to use and found a great deal on last minute tickets. Loved the value rating they provide.
Date of experience: June 4, 2018
Everything about buying my tickets was Great. Immediately received them electronically and seats at the concert were Awesome!
Date of experience: August 18, 2019
Very satisfied with using seat geek and the phone app is super easy too! Have only used this site now for purchasing all different kinds of tickets!
Date of experience: June 8, 2018
Nice and easy way to purchase... will give additional feedback once inside the venue. Last experience was great.
Date of experience: June 11, 2018
A very good site to sell and purchase event tickets for all sports or concerts nationwide. I highly recommend it.
Date of experience: June 12, 2018
I've used this app twice now, and had a positive experience each time. Always get good seats relative to price
Date of experience: November 22, 2018
Good Experience. Smooth on-line transaction. Would be better if buyer got to choose mobile ticket app for transfer.
Date of experience: February 27, 2020
So convenient and easy to find the number of seats at my price point. Ticket was delivered instantaneously.
Date of experience: September 18, 2018
Seats were not the ones I ordered and charged an extra 600 bucks. They screen capture from other websites.
Date of experience: December 16, 2022
Purchased tickets for the 10/18/2017 Yankee game. The purchase was made at 9pm on 10/17/2017. I received a voicemail at 9:45 stating that I needed to verify a few items. I immediatley called back and was on hold for 45 minutes. As soon as my call went through i heard a recording that there is no one available to take my call because they were closed and wouldn't be open until 9am the following day. I called at 9am on 10/18/2017 as soon as they opened and was placed on hold for another 30 minutes. When I finally got through to a customer represenative they informed me that my tickets were cancelled. How can you cancel my purchase without even speaking to me. They informed me that there was nothing that they could do and told me that a manager would not get back to me until a few days after the event. They informed me that all i could do was purchase other seats and they would not waive the service fee. I purchase a lot of tickets from seat geek and they would not even help or accomadate finding other tickets or waiving the service fee. Very bad customer service and bad business.
Date of experience: October 18, 2017
I bought tickets to the Seahawks Denver game back in May. The tickets seems to show up in the seatgeek ap until the last two weeks before the September 12th monday night football. Than they disappeared. After making a phone call I was told they sent me a link and I did notclick on it. In time and they were deactivad. To get my tickets back to go to Walmart and buy a prepared card for 200 and get it to them to get my ticket back activated. I never received no such link of course. Than he said if you dont do it with I said $#*! you. He said he canceled my tickets with no refund. I paid 920 dollars. And than realized I'd been scammed. $#*! THIS company. I'd be damned if I'm paying 200 more dollars. Than I called the real ticket Master and was told it was sold out and not 1 ticket inn that stadium wS sold in my name including the two fake sets I thought I bought. $#*! this company I guess you live n learn. DONT buy any tickets from this company. Especially the Seattle Denver game itscompletelysold outs pet the real ticket master. And this company is still selling these fake tickets kits BUYER BEWARE
Products used:
Event tickets
Date of experience: September 4, 2022
3rd time buying seats on SG. Always a solid experience. Wish the fees were lower but it is what it is.
Date of experience: August 14, 2017
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Paulu — thanks for bringing this to our attention. We're absolutely sorry to hear of this experience. I took a look over your order and it was placed with our vendor partner, FanXchange. SeatGeek is not a part of the fulfillment for your order, so we don't have the ability to place an order placed with another vendor. It sounds like you were communicating with FanXchange via phone. We would suggest getting back in contact with them to discuss what occurred here. A member of our CX team has replied to your email with contact info for FanXchange so this can be discussed further with the correct party.
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101