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SeatGeek has a rating of 2.3 stars from 2,556 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 23rd among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
Have not received first 4 tickets ordered on Dec. 13th... did receive the second order of 2 at a later date though ticketmaster
Date of experience: December 26, 2018
I have been using SeatGeek for a little over a year and it has been great. Unfortunately, after my last experience, I have deleted your app and will start using your competition.
The ticket I was sold was invalid. That is not the reason I am frustrated with your service. To me you learn more about a company when something goes wrong then you do when things are going right. I was super disappointed with the hold time to get to someone. I am at the event and had to wait almost 40 minutes from start to finish. That made me miss a portion of the event I was trying to attend. The options of 120% refund or a comparable seat are nice on paper, but in action, they were not satisfactory. Once you add up travel and parking the 120% wouldn't equal what I paid in whole and the "comparable" seat wasn't the same experience I was expecting. I'm sure the price was comparable to the invalid ticket, but from a fans perspective, it was a ticket I wouldn't have purchased.
On top of that, I had one of your reps reach out to me on twitter because I posted my frustration on the site. They asked me what happened and replayed with a stock answer that proved either a) it didn't really matter or b) they didn't care. It was filled with excuses for why it happened and made it sound that this is part of the risk of doing business with you.
I'm bummed by this experience because I like the ease of use with your app and website. But because of this experience, I can't trust you to have a great experience at a game if I was to ever buy tickets from you again.
I hope you can use thing information for training and to improve the experience for future customers.
Date of experience: December 5, 2017
It was really fast and quick and a very good deal I'm very happy and I can't wait to enjoy the show in August
Date of experience: March 27, 2018
I purchased tickets Sept. 11th for an LSU game on Oct. 5th. At 11am. My tickets weren't released to me until 8:35am on Oct. 5th. I requested a refund at 7am and 9am with no response. This stadium is located 2 hours from my home. I could have only made it on time to the game with absolutely no traffic but with an LSU game in Baton Rouge traffic I would have never made it. I told the tech that when we discussed the issue on Oct. 4th and was worried I wouldn't have my tickets in time. She said that I would be covered my a guarantee and not to worry. I would have never made the game in time due to my tickets being released to me so late. My request for a refund at 7am and 9am by message through Seat Geek app were ignored. I was told I am not getting a refund also over the phone around 5pm today because the event already passed but I requested a refund twice before the event happened. This is absolutely wrong. I will never do business with a shady company like this again! I will dispute this charge and I have all emails documented and the 5pm call recorded.
**Note the times from chat are wrong. That is what Seat Geek sent me! Real times are as shown next to actual emails.
Date of experience: October 5, 2019
With seller fee I paid only 2$ less than if I would have purchased at ballpark
I will be more diligent in the future about the deals
Seats were good
Date of experience: July 9, 2018
I haven't had a bad time at any game that I have gotten tickets too. In fact the Pelicans and Saints haven't lost a game since I switched to SeatGeek
Date of experience: November 21, 2018
Seat Geek was very helpful and I will continue to use it for all the events that I attend, time and time again
Date of experience: February 21, 2019
Ticket didn't work. They STOLE our money. My daughter drove 10 hours on I95 In traffic and ticket didn't work
Date of experience: May 12, 2023
Trust the 1-star reviews, not SeatGeek
I placed an order on 12/22/2022 for two very expensive tickets to a Rangers/Tampa hocky game.
I received a confirmation an an email that the tickets would be delivered with 24-48 hours of the event.
The tickets never arrived so I called SeatGeek and was todl the reason I ddid nto get tickets was my credit card was declined.
I called my credit card company and was tols the charge WAS authorized but 12 minutes after a cedit was issued by SeatGeek.
When I called SeatGeek with this infor they told me the truth. They were unable to purchase the tickets they advertised and sold from thier supplier sos they issued a refund.
I get it, things like this can happen. The problem is that they never told me. All they told me is not to worry, because my tickets would come 24-48 hours before the event.
As a result, I now needed to purchase tickets last minute, the day before the event. Prices were now much higher and the selection was very poor.
SeatGeek NEVER told me they had to cancel the order. They lied when i asked why my tickets did not show up, trying to make it to be something that was my fault.
Considering taht buying tickets which will nto be delivered until the day before the event I strongle suggest anyone considering SeatGeek find another ticket supplier.
Horrible experience. No willingness to make things right. Outright lies to cover up thier incompetence.
Tip for consumers:
Avoid SeatGeek!
Trust the 1-star reviews, not SeatGeek
I placed an order on 12/22/2022 for two very expensive tickets to a Rangers/Tampa hocky game.
I received a confirmation an an email that the tickets would be delivered with 24-48 hours of the event.
The tickets never arrived so I called SeatGeek and was todl the reason I ddid nto get tickets was my credit card was declined.
I called my credit card company and was tols the charge WAS authorized but 12 minutes after a cedit was i
Products used:
Tickets, but they never delivered as promissed.
Date of experience: December 28, 2022
I've been using SeatGeek to purchase event tickets to for ~4 years and I've never not been satisfied with my experience
Date of experience: September 21, 2017
Have used site several times this season for Cardinal Tickets! Site easy to use and price is best I have found for NFL tickets
Date of experience: November 27, 2017
The August 2020 Dead & Company concert in Boston was cancelled not postponed.
After several requests I cant get a refund, I cant even get a response.
Date of experience: June 13, 2020
SeatGeek is very easy use, and perfect for all my even needs, I will continue to use and refer to everyone I know.
Date of experience: April 9, 2018
I love that SeatGeek charges less fees than the other sites! I got the tix right away and didnt even have to print them to use them.
Date of experience: April 21, 2018
I was looking at a parking pass in the NEW Seatgeek app on my phone but the $56 price was a complete ripoff so I went to the Mets website and purchased a pass directly from them using my PC.
Later that evening I checked my email and was shocked to see an email from SeatGeek confirming my purchase of a parking pass!
Order# 6P2-5MMV7Z9
Not sure what the heck happened but I DID NOT authorize this purchase. I emailed customer service and an agent by the name of JARVEY told me he could issue me a $55 promo code once I agreed to not use/resell the tickets in an email which I did.
And THAT is where ALL communication ended. I HAD been fully willing to accept a promo-code instead of a refund but at this point I've had it and will be leaving the disputed charge in place.
This isn't the first problem I've had with SeatGeek but it WILL be the last! They will never see another dime of my hard-earned money and I was stupid to give them another chance!
Again DO NOT buy anything from these folks... the slightest problem and you'll be out in the cold unable to actually reach anyone competent that can help.
Tip for consumers:
DON'T DO IT!
If everything goes fine you may be okay BUT the SLIGHTEST problem requiring actual brain-equipped human help and you will be ON YOUR OWN.
Don't learn the hard way like I did.
Products used:
I filed a dispute with my bank and was refunded my purchase price.
Date of experience: August 18, 2021
Always find the tickets I want at a reasonable price I get the seats I want and section without any problem
Date of experience: December 25, 2018
Was directed to SeatGeek and ticket price range and paid delivered to Email and print would recommend and will use again
Date of experience: December 25, 2018
I bought ticket seat geek on I went to the concert The ticket will not work so I have to go to the ticket booth and by another ticket
Date of experience: July 11, 2017
Hi there James, we just wanted to follow up and ensure you're aware our team is currently looking into this issue! Thank you again for bringing this to our attention. As soon as we've completed the investigation, we'll follow up regarding your refund for this order.
I like how seat geek app syncs to my Sounders app so i can access my purchased tickets on the app as well as ease of use is good
Date of experience: March 5, 2018
Thank u. The convinience of getting tickets to any event at reasonable prices and easy access to the tickets immidiately.
Date of experience: September 30, 2017
Easy to navigate seats and recieve tickets electrinically and print if needed. Great notifications and confirmations.
Date of experience: September 18, 2018
Very Dissapointed. Took my money out my account and cancelled 4 separate orders of mine... THE PHONE NUMBER YOU HANG UPSOUND AND NO REFUND!
No TICKETS... NO REFUND!
Date of experience: August 10, 2017
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Richard,
Thank you for the feedback. Apologies for any frustration with your order. We'd love to look into this for you further.
Can you kindly confirm your order number or email address associated with your order?
Looking forward,
CX Team at SeatGeek