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SeatGeek has a rating of 2.3 stars from 2,556 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 131st among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
Awesome. Easy to use and fast. Got what I needed and when i needed it.
Date of experience: February 26, 2020
Good seats, excellent prices. L...? M... mm? Mm...
Date of experience: September 24, 2017
Does what it says. Simple. Easy. Does what it says on the tin. Dry happy with the entire experience
Date of experience: February 12, 2020
Ordered tickets on SeatGeek, no problems. Need more characters more more more
Date of experience: January 27, 2020
I enjoyed the game! I appreciate the fact I can find great seat for great prices!
Date of experience: February 4, 2020
If the tickets are not available then why don't they take them down? Seems like a scam...
Date of experience: September 7, 2016
I have purchased tickets from Seat Geek twice and both times it was a good experience.
Date of experience: January 1, 2020
Easy to navigate. Service charges are way too high.
Date of experience: October 11, 2019
Received the tickets within 12 hours of purchasing!
Date of experience: October 10, 2019
Easy and simple transaction. I was able to purchase 4 tickets with no issue.
Date of experience: October 10, 2019
Easily purchased tickets to a baseball game no hassle, great deal, as always when I use seat geek!
Date of experience: July 9, 2018
Was able to get the tickets I wanted at a good price.
Date of experience: January 5, 2020
Still haven't received tickets 11 days after purchasing
Date of experience: January 7, 2020
Everything we smoothly and it was great tickets for an amazing price!
Date of experience: January 14, 2020
Great deal for concert tickets!
Cheaper than Ticketmaster :)
Date of experience: January 13, 2020
Great seats for event! Kids are going to love Monster jam!
Date of experience: January 22, 2020
Very good experience, user friendly website and completely trustworthy.
Date of experience: January 20, 2020
Hi Tony,
Thank you for your feedback!
We're glad to hear that you enjoyed your time at the game! Our mission is to provide the best possible experience for our valued customers. We hope to see you again soon in the near future.
Happy New Year!
CX Team at SeatGeek
Purchase was easy and quick, tickets were made available to me Electronically immediately
Date of experience: January 18, 2020
Quick, simple, wicked easy. It is always a pleasure using Seat Geek.
Date of experience: October 23, 2019
Excellent! Great seats at a decent price. Easy purchase.
Date of experience: October 22, 2019
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Aimee,
Apologies for any confusion regarding your tickets. I do see that these were mobile transfer tickets and were sent to you via email on December 28th. Can you kindly confirm if you were able to locate the transfer email?
If not, we can get this resolved for you right away.
Warm regards,
SeatGeek CX Team