• Bookmark

    SeatGeek

SeatGeek

Write a Review

Overview

SeatGeek has a rating of 2.3 stars from 2,556 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 116th among Concert Tickets sites.

  • Service
    327
  • Value
    312
  • Shipping
    223
  • Returns
    256
  • Quality
    272

This company does not typically respond to reviews

Positive reviews (last 12 months): 4%
Positive
2
Neutral
1
Negative
47
View ratings trends
117
See all photos
How would you rate SeatGeek?
Top Positive Review

“Customer service was solid”

Sacca G.
2/5/24

While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.

Date of experience: 2/3/24
See positive reviews
Top Critical Review

“Total scam- they owe me $700 for invalid tickets”

Dawn H.
10/31/24

I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.

Date of experience: 10/31/24
See critical reviews

Reviews (2,556)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (256) seat geek (355) credit card (90) purchase tickets (219) promo code (35) box office (37) phone number (41) ticket prices (60)
Thumbnail of user mattg246
Texas
1 review
0 helpful votes
  • Send Message
January 27th, 2020
Verified purchase

A+++ set up and ticket retrieval. The process gave me piece of mind. Thanks!

Date of experience: January 27, 2020

Thumbnail of user joshuah262
New York
1 review
0 helpful votes
  • Send Message
January 26th, 2020
Verified purchase

Easy process and fair pricing... I would recommend this service again.

Date of experience: January 26, 2020

Thumbnail of user joannaa37
California
1 review
0 helpful votes
  • Send Message
October 27th, 2019
Verified purchase

Purchased tickets with seat geek often and its great.

Date of experience: October 24, 2019

Thumbnail of user josephp697
New Jersey
1 review
0 helpful votes
  • Send Message
January 30th, 2020
Verified purchase

Only took a few minutes and tickets were electronically delivered.

Date of experience: January 30, 2020

Thumbnail of user josephs921
Illinois
1 review
0 helpful votes
  • Send Message
January 28th, 2020
Verified purchase

Awesome cant wait to go see the game. Gonna be a great time

Date of experience: January 28, 2020

Thumbnail of user jamesr1401
Texas
1 review
0 helpful votes
  • Send Message
February 13th, 2020
Verified purchase

Easy ordering and confirmation of received tickets. Will be using them again.

Date of experience: February 13, 2020

Thumbnail of user peterh756
Illinois
1 review
0 helpful votes
  • Send Message
February 13th, 2020
Verified purchase

Easy and affordable. Wish ticket specified which seat before purchase but everything worked out.

Date of experience: February 13, 2020

Thumbnail of user madisont30
Michigan
1 review
0 helpful votes
  • Send Message
February 13th, 2020
Verified purchase

Great experience, everything happened in a timely fashion.

Date of experience: February 13, 2020

Thumbnail of user shaner83
Montana
1 review
0 helpful votes
  • Send Message
February 13th, 2020
Verified purchase

Have found really good tickets and I will be using this more!

Date of experience: February 13, 2020

Thumbnail of user erich840
Florida
1 review
0 helpful votes
  • Send Message
February 13th, 2020
Verified purchase

Easy to use. Much better seat/ticket viewing display than you competitors

Date of experience: February 13, 2020

Thumbnail of user adamw317
Florida
1 review
0 helpful votes
  • Send Message
February 12th, 2020
Verified purchase

Post Malone absolutely kills this show! If you get the chance GO!

Date of experience: February 12, 2020

Thumbnail of user micahs37
California
1 review
1 helpful vote
  • Send Message
March 13th, 2020
Verified purchase

Tickets are great and as described, wish the fees were lower.

* SeatGeek attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 12, 2020

Thumbnail of user samw323
Pennsylvania
1 review
0 helpful votes
  • Send Message
February 18th, 2020
Verified purchase

It's good and I have to enter 50 characters so yeah

Service
Value
Shipping
Returns
Quality

Date of experience: February 18, 2020

Thumbnail of user asha33
California
1 review
0 helpful votes
  • Send Message
February 18th, 2020
Verified purchase

It was no hassle at all, and I think cheaper overall

Date of experience: February 18, 2020

Thumbnail of user mitchellc83
New York
1 review
0 helpful votes
  • Send Message
February 18th, 2020
Verified purchase

Simple, easy to use and an all around good experience.

Date of experience: February 18, 2020

Thumbnail of user stevens963
Minnesota
1 review
9 helpful votes
  • Send Message
February 26th, 2020
Verified purchase

Was easy to sign up and buy concert tickets. Fees could probably be lower, but what's new :)

Date of experience: February 26, 2020

Thumbnail of user christophere158
Wisconsin
1 review
0 helpful votes
  • Send Message
February 24th, 2020
Verified purchase

Tickets came as told - process was easy. Instructions were clean and simple to follow.

Date of experience: February 24, 2020

Thumbnail of user jaynei5
North Carolina
1 review
0 helpful votes
  • Send Message
February 24th, 2020
Verified purchase

Excellent price, quick! We are very pleased. Thank you!

Date of experience: February 24, 2020

Thumbnail of user beng341
Arizona
1 review
0 helpful votes
  • Send Message
February 24th, 2020
Verified purchase

Easy to use website. Very pleased with this service.

Date of experience: February 24, 2020

Thumbnail of user janaj35
Colorado
1 review
0 helpful votes
  • Send Message
February 24th, 2020
Verified purchase

Great experience! Thank you so much! I can't wait for the concert.

Date of experience: February 24, 2020

Thumbnail of user rayr183
Texas
1 review
0 helpful votes
  • Send Message
February 24th, 2020
Verified purchase

Overall very good. Have used their site before and it performs to my satisfaction.

Date of experience: February 24, 2020

Thumbnail of user evany6
Washington
2 reviews
0 helpful votes
  • Send Message
February 24th, 2020
Verified purchase

I am very pleased with SeatGeek and their transaction process is smooth as can be.

Service
Value
Returns
Quality

Date of experience: February 24, 2020

Thumbnail of user nuraw
Georgia
1 review
0 helpful votes
  • Send Message
February 24th, 2020
Verified purchase

It was an easy and overall enjoyable experience. Would buy from seatgeek again

Date of experience: February 24, 2020

Thumbnail of user laurieg231
Pennsylvania
1 review
0 helpful votes
  • Send Message
November 8th, 2021

My Tickets never arrived for the game. Simply impossible to reach this company and BEWARE NO REFUND!

Date of experience: November 8, 2021

Thumbnail of user jonathanp264
Texas
1 review
0 helpful votes
  • Send Message
February 19th, 2020
Verified purchase

I placed the order and got my tickets within 24 hours! Never had a problem with them before!

Date of experience: February 19, 2020

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.

Company Representative

Thumbnail of user acaciam2
SeatGeek A.
Typically does not respond to reviews
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.

How do I know I can trust these reviews about SeatGeek?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about SeatGeek?