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SeatGeek has a rating of 2.3 stars from 2,553 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 231st among Concert Tickets sites.
This company does not typically respond to reviews
After pressing the buy option for 2 theater tickets, Seat Geek sent back an ambiguous message saying the transaction may not have gone through and that I should check my email. When I checked my email there was no confirmation from Seat Geek. Presuming that the transaction had failed, I ordered 2 more tickets. A minute later two email confirms arrived for 2 tickets each. I contacted Seat Geek's customer service immediately; they told me that all ticket sales were final, and that I should attempt to sell the tickets through their service. When I failed to get them to reconsider, I attempted to offer the 2 extra tickets for sale at a loss, but their service said they were ineligible! I don't often feel like a chump, but I did after dealing with them. 3 days later, Fernando from their customer service emailed to say they had secured a refund from the box office. After it was credited, I altered the review from 1 star to 4 stars. Walter Masterson
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
Navigating the website and app is super easy and consistently has outperformed other secondary market providers. Will be using SeatGeek exclusively from here on out
SeatGeek is easy to use, gives views from the seats, provides map of section including rows, prices include all fees, no hidden costs. Used it for a few years now, usually has lowest prices.
Excellent deal on day of show! Fairly low fee price and great seats! Easy to receive from email. There is really nothing more I can say! Great experience.
Quick and easy... great seats! (That's all you really need to know. I'm typing more in to satisfy the survey's requirement, which is pretty silly, isn't it?)
I've used SeatGeek many times since the app was established. As usual, this was an easy add-on to a trip that was already taking place. Simplicity and clarity matter. Thank you!
Mike W.
Always a great selection of seats at great prices. The deal rating is also helpful. I highly recommended SeatGeek for sporting events especially when in an unfamiliar city
Experience was great and received prompt email and tickets shortly after payment. I have since done another transaction, fees seem fair compared to other outlets.
Hi!
My experience with SeatGeek it terrible, we purchased very expansive tickets for US OPEN 2021 Men and Women finale before immunization requirements and we wrote SeatGeek immediately to have refund because our kid isn't vaccinated but they never respond or anything, such a shame of company like this… off course there is no phone to call. Do not buy through them any tickets…Even we wrote email to one of the founders and also he ignored us as well… Viktor Cakaric
Seat Geek is so much better than other apps Ive used. No hidden fees, straightforward and very easy to get great tickets! I am very happy with our experience! Highly recommended!
The tickets I wanted eventually came down in price, and my purchase with SeatGeek was easy. Make sure you check back every so often as people will add more tickets daily.
This app is amazing I've only used for 2 concerts, a why dont we show and that was the best day of my life and a 5sos show that I'm going to in 2 days and I'm super exited. This app is super easy to use, its the only app to get tickets that I find easy to use and the prices are so much cheaper. I heard about SeatGeek from David Dobrik, he's the best. Thank you SeatGeek for making my life super easy and fun.
Very good process, thank you very much, typing more to hit 100 characters, which seems like a lot when I could just close this window but hey, why not
No insurance option. Price drop days before event with no reimbursement. I called and spoke to "Pol" regarding the issue and he gave me a bogus phone number for "someone" who could "help". Whatever.
Great app! Always had a good experience! They are very fast and efficient as well! Would be nice to see seat numbers for us tall folks to snag end seats! Other than that A1 app!
It happen to me that I have to contstantly refresh the page because tickets weren't able anymore becuase people already purchased them, the website was really slow at updating ticket availablity which end up on a frustrating shooping experience.
Great experience so far, found some hard-to-find tickets at a great price. Very user friendly. I'd give 5 stars but I haven't successfully made it inside the venue yet lol.
Purchased tickets & received as promised. Delay in receiving caused some apprehension, but tickets were guaranteed to arrive before event and they did.
Got my tickets quickly without a problem. Prices were good compared to others. We enjoyed the fight immensely and would recommend catching a professional live fight if you have not done so.
Great. Ordered last minute. Got parking pass within 15 mins. Ordered our tickets as well from you. Great seats. Service excellent. Better than any of the other I've used. Chiefs vs. Raiders
That should be enough. Why make me type a full review when clearly I don't want to? The ticket purchasing experience was 5 stars; this rating experience is about a 2.
Crazy how much they charge you in fees. $27 per ticket. Not impressed. It's not like my tickets had to be mailed to me, I got them immediately, no postage required.
I had the pleasure of e-tickets this time around and they were so worth it. Being able to scan into the stadium using only your phone is extremely pleasant and convenient.
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SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Jose,
Apologies for the initial confusion with the ticketing process! Seems that you were purchasing tickets for a pretty popular event. We're an online marketplace, so tons of orders go through at the same time. As a marketplace, we rely on sellers for certain inventory. Sellers get tons of orders throughout the day and it does take sometime for their inventory to update via the site. If an order went through earlier than yours, this could've been why the tickets weren't available. Truly sorry for any confusion there.
If you have anymore questions, please feel free to reach out to hi@seatgeek.com.
Stay safe,
CX Team at SeatGeek