SeatGeek

I bought ticket 3 tickets for an NFL playoff game at $130 a piece. I received a confirmation email and my check account was debited. After making travel arrangements, I received an email 2 days later saying the tickets were no longer available. I believe it was because the tickets had spiked in those 2 days to $460 a piece and the seller would rather get hit with the minimal fees that SeatGeek hits them with instead of selling the tickets to me at the agreed upon price. I WOULD NEVER USE SEATGEEK IN THE FUTURE IF I THOUGHT THAT THE TICKETS MIGHT GO UP IN VALUE BECAUSE THE SELLER CAN SIMPLY DECLINE THE SALE WITHIN 24 HOURS AND SEATGEEK DOES NOTHING TO HELP YOU OUT. I had several friends who used Ticketmaster and StubHub for the event and had no problems. I cannot afford the tickets at $460 a piece, so I will not be able to watch my first Buffalo Bills playoff game in 17 YEARS because of this oversight.

I thought the tickets I purchased were very reasonably priced, and so easy to get. My daughter and her friends have enjoyed each concert they've attended.

This is the second time purchasing tickets. It is super easy and always cheaper than anywhere else. I searched all other available sellers prior to purchasing.

Had a hard time trying to convert PDF to be able to sell tickets at the stadium in AZ. Finally gave up and tried to sell the original tickets that I purchased from SeatGeek. Very frustrated, there was no copy to PDF on my IPhone.

I bought five Utah Jazz tickets and three are in one area and two are in a different section I have tried to contact seek geek for over a week, but no response. The phone number they have is also disconnected the WORST CUSTOMER SERVICE or should I say NO CUSTOMER SERVICE! RIDICULOUS. I think I'm gonna contact the Delta center to find out what is going on with my tickets and why are they not in the same section since seat geek is the official ticket sales of the Utah jazz… I CALL BS!

If I could leave 0 stars I would. I purchased tickets in October for a Flyers Hockey game in Philadelphia for the 17th their home opener. After driving 2 hours to Philly I learned upon my arrival that the games time got pushed up and hour and not once was I notified of this change. I purchased more than one ticket so it was not cheap. The arena was not letting people in after the first hour of the game I was unaware I was missing. My tickets still stated the starting time was 7pm. I immediately reach out to seatgeek customer service where they said they'd reach back out in 2 days. 2 WEEKS later absolutely nothing from them I reach out again and spoke with someone new now addressing my original issue as well as the company ignoring my emails for 2 weeks. A few days later the team came up with their version of a solution which was to offer a 50% promo code for me to purchase new tickets? As if I'd ever use the company again. My response was that I was dis satisfied with that "solution" as to which they said "no worries you can use it up to 12 months from the issue date 50% promo for you to purchase and you can sell it to regroup your funds" Why would I purchase new tickets to sell and get the money back from those tickets that serves no purpose I still lost the money i spent on my original tickets. Absolutely ridiculous it's no wonder their reviews are soo low. Do yourselves the favor and go through any other seller.

Do not use or trust SeatGeek
Do not use or trust SeatGeek. I purchased tickets from them based on their listing that the tickets were located in the 1914 Club at Wrigley Field.

When I received the tickets, they were not located in the 1914 Club at Wrigley.

I contacted SeatGeek multiple times asking them to honor their "Buyer Guarantee". They refused to honor or even acknowledge the "Buyer Guarantee". (Which is listed on their website)

They expected me to chase down 3rd party sellers of the tickets even though I found the tickets on SeatGeek and purchased them on their web site. SeatGeek did not lift a finger. This was a terrible customer service.

Again, do not trust SeatGeek. They offer absolutely no remedy if you do not receive the actual tickets from their web site.

Mike Reynoldson
Boise, Idaho

Don't ever use this biz all they do is use Ticket master and charge you 3x fees. Do yourself a favor and just use ticker TM could of saved myself $120 on the same exact seats.

Easy to use, pictures of the venue seating make for a much better choice regarding tickets, took me only a few minutes from wanting tickets to having ones that were better than what I was expecting.

I used seatgeek to find an affordable set of tickets for the recent UFC event, and I did, for good seats too. So I got everything I wanted from the site, like I always have since I started using the service.

Very convenient and easy to use. Not having to print tickets is a plus too! Just pull out your smart phone and they scan it just like a ticket. I wish the fees were cheaper though.

I am getting concerned. I bought these tickets three days ago and they are still listed as XFER MOBILE DELIVERY. I need to print or have them available mobile today or tomorrow please and I don't know how to access the tickets. If they are coming from another provider, I don't know who that is and why I haven't heard from them yet. I was expecting an email notification from a third party, but we are now 4 days and counting...

Last night I purchased 5 tickets through SeatGeek for the upcoming Northwestern v Michigan football game on October 23rd. I was notified the seller transferred his tickets by SeatGeek, but he ONLY TRANFERRED 3 TICKETS. I still have not received the remaining 2. I have emailed support and been on hold with customer service for over an hour and have not received a response.

Update: Customer service answered after two hours and they are contacting the seller to transfer the remaining tickets. Will slightly improve my rating if I actually receive the remaining tickets.

Update 2: I received my remaining two tickets from a different seller. I am glad to have my tickets, but I should not have to call customer service to get everything I ordered. The third party transfer process needs to be more transparent.

I feel that seat geek is very fast and easy. It's also very reliable because I've used it the past. I would definitely recommend this app to my friends and family.

The App for Seat Geek is very easy to use. They include fees in all the prices already while browsing which makes it much less difficult looking for tickets to events!

Had a little technical issue printing my tickets so I jumped on the chat and within minutes one of the great customer service representatives emailed a pdf to my personal email.

Great way of finding low prices and easy to check daily for their low prices available. Love how they show you a view of the court/arena/field when making decisions on seats

Very fast and easy. I love SeatGeek because they keep me in the loop of all the cool events happening in LA. And they're always coming through with some good deals!

Seemingly Fraudulent Business. On June 7th, right after hearing Messi was going to Miami, I bought tickets to see him on Seatgeek, to the closest team, Charlotte. The money came out of my account and the order status on my Seatgeek account page had the tickets listed as 'waiting for confirmation'. It was like that on my account page from June 7th until today, the day of the game. Under the Seatgeek FAQs it says 'confirmation' will come within 24 hours of the event. Today when it still had my tickets listed as 'waiting for confirmation' I called Seatgeek. After waiting on hold for 30+ minutes the guy tells me those tickets were canceled on June 8th. Obviously the tickets were canceled because the ticket prices went way up later the day I purchased them. I don't know how this isn't against the law but what're you going to do? That was my first and last experience with Seatgeek.

Purchased 2 tickets to see Pearl Jam on 9/2 in St Paul, MN. Bought the tickets 2 days prior to the show, last minute decision. Invited my son who lives 45 minutes from me to see the show. Son drove to my home 2 hours before the show started, had not received any tickets or notification of delay for the tickets. Decided to drive toward the venue, another 45 minute drive only to discover the seller (tickets were confirmed) did not release the tickets and probably sold them on another site. I was informed by SeatGeek that I was entitled to a full refund +20% for an inconvenience fee. Although I was happy about that, I was really looking forward to the show. Fast forward to now 9/14, still no refund. Was told on the night of the show the refund would take 3-5 business days. I find out today after pestering them all afternoon yesterday that they just processed my refund on 9/13 and it would be an additional 3-5 business days and the kicker here, just found out this morning, the 20% inconvenience fee will take 30 business days. Thats right, 6 WEEKS! This was the first time I used them and it may be the last unless I am desperate. Buyer beware!

I wish I had seen these reviews prior to purchasing but as I am on hold with them after them being rude to me, I stumbled across this forum.

I bought tickets a week ago and still hadn't received an email and they aren't in my account area on the website; he told me to check again and I said this is why I am calling you the event is two days away with no tickets. I wanted a refund but that wasn't allowed, and they wouldn't budge.

I just wanted to put my money towards ticketmaster where they may be more expensive but their customer service is great and never had a problem.

So, I am never purchasing from seetgeak again as its a scam and customer service reps are very rude!

Seatgeek is a huge waste of time and borders on a scam. If you order tickets for an event, it does not mean you will get the tickets. Sellers can post tickets that they don't have or are trying to sell at multiple prices. You place an order, pay and assume that's a done deal but then the seller can decide not to sell you the ticket (because the price is too low or they don't actually have the ticket) and you are stuck.
Worst of all this process is not instantaneous. I bought last minute tickets and didn't find out that SG didn't actually have the tickets they listed and accepted payment for until after the event had started. Nothing online or in my account said "sorry tickets not available". I had to call to figure out what the deal was. If SG had immediately let me know that the ticket listings was a scam, I would have found tickets elsewhere. Instead, I had to call to discover that despite selecting tickets and paying for them, I really didn't buy tickets at all. Meanwhile the event started and I had to find a more reputable seller.
Don't waste your time with this untrustworthy and dishonest service. You're get more reliable service from the guys hustling in the parking lot.

Great service, tickets arrived well in advance of event, no hassles at event gate. Will definitely be using this service again and recommend to others.