• SeatGeek

SeatGeek

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Overview

SeatGeek has a rating of 2.3 stars from 2,553 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 231st among Concert Tickets sites.

  • Service
    324
  • Value
    309
  • Shipping
    221
  • Returns
    254
  • Quality
    270

This company does not typically respond to reviews

Positive reviews (last 12 months): 4.9%
Positive
3
Neutral
1
Negative
57
117
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How would you rate SeatGeek?
Top Positive Review

“From bad to worse then even worse, then redemption!”

Walter M.
1/17/24

After pressing the buy option for 2 theater tickets, Seat Geek sent back an ambiguous message saying the transaction may not have gone through and that I should check my email. When I checked my email there was no confirmation from Seat Geek. Presuming that the transaction had failed, I ordered 2 more tickets. A minute later two email confirms arrived for 2 tickets each. I contacted Seat Geek's customer service immediately; they told me that all ticket sales were final, and that I should attempt to sell the tickets through their service. When I failed to get them to reconsider, I attempted to offer the 2 extra tickets for sale at a loss, but their service said they were ineligible! I don't often feel like a chump, but I did after dealing with them. 3 days later, Fernando from their customer service emailed to say they had secured a refund from the box office. After it was credited, I altered the review from 1 star to 4 stars. Walter Masterson

Top Critical Review

“Total scam- they owe me $700 for invalid tickets”

Dawn H.
10/31/24

I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.

Reviews (2,553)

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Reviews that mention popular keywords

customer service (254) seat geek (352) credit card (90) purchase tickets (219) promo code (35) box office (36) phone number (41) ticket prices (60)
Thumbnail of user ginak20
Illinois
1 review
2 helpful votes
  • Send Message
September 14th, 2017

Never having ordered from this website- (and never will again). Our seat value is 99.50 our daughter paid approximately 230 each for these tickets. A gift from our daughter who honestly didn't know better. I printed the tickets out tonight for our Saturday concert. Think there is a calculated reason you are not allowed to print them until 48 hours before? Despicable.
As for your reply Seat Geek of how you have little control, etc. The ticket prices were $165 and she was charged $230. Right, your additional fee is totally fair! No need to spend another minute on this -

Thumbnail of user kaylar35
SeatGeek T. – SeatGeek Rep

Hi Gina, thank you for the feedback. Since SeatGeek is a secondary ticket market, so listings you see on the site are made up of tickets that are being resold after they've been purchased from a box office/primary ticket source. In regards to the dollar amount listed on the ticket--secondary market ticket prices fluctuate far more than primary market ticket prices. They can often fall below face value, but on the flip side, if primary market tickets are underpriced or hard to get, secondary market tickets prices often cost more than face value.

SeatGeek doesn't control the pricing or demand of tickets over time, but we do our best to let our buyers know which deals are considered "Amazing," "Good," or in some cases "Bad," based on historical data. If you ever have questions about the pricing of your tickets, please let our support team know so they can clarify a bit more.

SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101

Thumbnail of user josephd132
Georgia
2 reviews
0 helpful votes
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December 4th, 2017
Verified purchase

Good for finding decent prices on seats to events you want to attend. But the seller fees seem exorbitant. And some of the sellers they work with dont have apps. So you get your tickets via different methods at times.

Thumbnail of user leas24
Pennsylvania
1 review
0 helpful votes
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November 24th, 2018
Verified purchase

I have used SeatGeek on two occasions and have not been disappointed. Excellent seats for a great price and the concert tickets arrived within two days of me placing an order. Will continue to use this company whenever possible.

Thumbnail of user johnf1026
New York
1 review
0 helpful votes
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May 31st, 2019
Verified purchase

Easy to purchase tickets for upcoming events. It would be better if you could select specific seats, I needed 3 seats and one of the choices showed 8 seats together but did not specify which seats we were actually purchasing.

Thumbnail of user garyt187
Virginia
1 review
0 helpful votes
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August 17th, 2018
Verified purchase

Prices very good. Lots of availability both as to events and ticket locations. Only problem is that a do not normally carry a cell phone, so the "easy" method of accessing tickets isn't easy for me - don't even have your app. Need to print tickets.

Thumbnail of user brandonp92
Colorado
1 review
0 helpful votes
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July 31st, 2018
Verified purchase

I've been using Seatgeek for a while now and I don't think I'll ever use another site for tickets again. Very easy interface. Decently priced tickets and rating system. My favorite part is probably being able to see the whole price without the hidden fees.

Thumbnail of user iand107
California
1 review
0 helpful votes
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October 24th, 2019
Verified purchase

I work in UX and SeatGeek has some of the best around. Love the quality of deal tags! Easy to make purchases. My feature request would be that you serve up cool events happening near me every now and again via email/notifications. Could probably get me to spend more money!

Thumbnail of user kellys230
Michigan
1 review
0 helpful votes
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May 5th, 2021
Verified purchase

Great app for purchasing tickets but it's been very difficult in selling tickets to a concert I can't attend now. Im not receiving the verification code to confirm my phone #. Multiple reps have made suggestions but nothing has worked. Still waiting for fix!

Thumbnail of user leonardr26
Wisconsin
1 review
0 helpful votes
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January 15th, 2018
Verified purchase

I purchased tickets ONCE on another site & was totally blown away when the final cost showed up!
Seat Geek gives ticket prices, including all fees, straight up; no surprises.
I also like that tickets are delivered, right away, to my email for printing.

Thumbnail of user connorp6
Missouri
1 review
0 helpful votes
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February 5th, 2018
Verified purchase

Ive used seat geek for awhile now. The site is super easy to use, never had problems. Overall I use this site more then other sites because of the option to see ticket price with fees. You know what your paying before clicking purchase.

Thumbnail of user billym40
District of Columbia
1 review
3 helpful votes
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May 7th, 2016

I had my doubts about whether the tickets would be legit but we were admitted to the ballpark and enjoyed the game. Will continue to experiment with this service on cheaper events before jumping into anything expensive.

Thumbnail of user alank673
North Carolina
1 review
0 helpful votes
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September 29th, 2023

Did a return on tickets for a concert for $650.00. It was still in the time frame to do a return. I followed there instructions. They said within 24 hours you would get word. Nothing but crickets. Looking at my seatgeek i still have the tickets. Thanks Seat Geek. I will never spend any money with your company and will give a bad review on every site. This not how you do business. But since this is how you do business, you don't care for customers and the hard-earned money they have worked for. Stay away from this site, it is terrible.

Tip for consumers:
Stay away. Never will use or recommend them to anyone.

Products used:
It was for tickets. If you return tickets, you don't get your money back. They will give you credit to be used on other tickets. Must be used in a year or you will lose the money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user roberts2974
California
1 review
1 helpful vote
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June 12th, 2020
Verified purchase

Considering the recent event in America, I would expect a full refund for the $ spent. I will probably not be able to make it to St. Louis on another "make up" date. My only hope is that perhaps MLB and this ticket company come together and make it right. If it was just me, I would have not even bothered getting almost $900 in tickets, but it's for the 12 year boy who still loves baseball.

Thumbnail of user royr56
California
1 review
2 helpful votes
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May 16th, 2017

Purchased 6 months ahead of event, 5 months before found out would not be able to attend, should be no problem to get refund or credit right. WRONG! You can try to sell, most likely at a loss- this ticket broker sucks and I will be advising anyone and friends not to use this service - there's better ones out there with better return policies. Plus their CSR group is lame.

Thumbnail of user seatgeekt
SeatGeek T. – SeatGeek Rep

Hi Roy, we do apologize for this. However, it's stated in our Terms and Conditions that all sales are final, and therefore we're unable to refund or cancel orders once they've been submitted. This is common practice across the majority of the ticket market, and is a policy put into place in an effort to make sure all tickets are valid and secure. Again, we are sincerely sorry if there was any confusion about this at the time of purchase! Please feel free to visit our Terms of Use for further information at (seatgeek.com/terms) or follow up with our Customer Support team directly via email to hi@seatgeek.com if you have any further questions!

Thumbnail of user jamess501
Georgia
1 review
6 helpful votes
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December 29th, 2016

Same ticket on Seatgeek was about $20 cheaper than stubhub so I gave it a try. After being billed for the 4 tickets on my AMEX i then get a note that the "tickets are not available". They will take 3-5 days to credit you back even though they didn't deliver. I can still see the tickets on their website and Stubhub, so I ended up buying on stubhub.
I tried contacting them through IM Support twice and no response after 10 min. I finally got an email response which was not helpful and a phone number that no one ever picked up.
Piece of sh. T company.

Thumbnail of user seatgeekt
SeatGeek T. – SeatGeek Rep

Hello James,

We're truly sorry to hear about this; if this issue has yet to be resolved, please take a moment to give us a call or shoot us a quick note. Our support team is standing by!

All our best,
SeatGeek

E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support

Thumbnail of user coreyb107
Missouri
1 review
0 helpful votes
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September 9th, 2019

Terrible service. Sold tickets on here and was told it would process in 24 hours the. Could take 3-5 business days to process. Well today is day 6 and STILL nothing. Went to my bank and they have no signs of receiving anything from "seatgeek". Everyone just use "TickPick" there's no fees and cheaper prices! Don't use SeatGeek worst service!

Thumbnail of user connorg19
Florida
1 review
0 helpful votes
  • Send Message
November 2nd, 2018
Verified purchase

I understand fees are apart of the business and how business make profit, but when researching ticket costs I think fees should be posted clearly or added in already. Other than that, great app, super easy!

Thumbnail of user lauries507
Texas
1 review
0 helpful votes
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November 9th, 2021

Terrible company! I have a purchase fraud I'm fighting and I can't get anyone to answer anything. No emails, calls, nothing. Sit on hold for a CS rep that I don't believe actually exists. Save yourself time, misery and definitely your money!

Tip for consumers:
DON’T DO IT!!!!

Products used:
NOTHING!!!!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user williaml1997
Texas
1 review
1 helpful vote
  • Send Message
March 6th, 2022

DO NOT use this service! We paid for tickets we never received. Seatgeek is really good at taking your money but terrible at actually giving you what you paid for. We have called everyday and all they tell us is that the tickets have been transferred and that they will "reach out to the seller and get an update. And then nothing. No call back, follow up, and NO tickets. Worst customer service ever. We will NEVER use seatgeek again. Use vivid or stub hub they are much safer.

Tip for consumers:
DO NOT USE, use vivid seats or stub hub.

Products used:
Dallas Mavericks tickets

Service
Value
Shipping
Returns
Quality
Thumbnail of user natnaela
Arizona
1 review
1 helpful vote
  • Send Message
November 23rd, 2018

They charge my credit card and told me the listed ticket is not available after the fact. Now I have to wait for 3 days to get my money back leaving me without enough funds to purchase other tickets. I contacted them via email (cause there is no customer service number available on their site) and they kept responding with general answers instead of looking up my specific order. Mean while the same tickets that I've tried to purchase is still showing on the app as available. They did not offer replacement ticket nor have they tried to expedite the refund so I can use the money to purchase other ticket. The worst experience I've had with online purchases.

Thumbnail of user karens1025
Washington
2 reviews
15 helpful votes
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October 27th, 2019

Absolutely do not buy tickets from SeatGeek. Sold my tickets from underneath me twice and completely ruined my daughters birthday. Lied to me for two months straight right until the last minute. Concert is sold out had to cancel our entire trip because they wanted to make an extra buck. Teenage daughter is crying herself to sleep as I am writing this.

Tip for consumers:
Do not use it for any reason

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user my1525
Virginia
1 review
3 helpful votes
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February 21st, 2017

A long time, customer never had a problem... until recently. An expensive ticket purchase with a prime seat assignment turned out to be a General Admission event. SeatGeek didn't reveal until AFTER the purchase. Their customer service is non existent, don't publish a support number, only email. The person on the other end was clearly not equipped with the skills or the information to keep a loyal customer. Fortunately there are other options, I will now go out of my way to avoid using this search engine.

Thumbnail of user seatgeekt
SeatGeek T. – SeatGeek Rep

Hey there,

Thank you for taking the time to write this review of SeatGeek and share your experience.

This doesn't sound quite right; please give us a call or send us a note and we can look into this.

All our best,
SeatGeek

E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support

Thumbnail of user michaelm1810
New Jersey
1 review
0 helpful votes
  • Send Message
November 4th, 2018
Verified purchase

I was not sent digital download even though I ordered from my phone. Had to go to the box office. To top it off, we missed the first 3 goals of the game! Happened like that. It by far, the worst experience I've ever had with seat geek and I think I will be moving back to Stub Hub or see what this Gametime is all about. Sorry.

Thumbnail of user vivianam6
Washington
1 review
0 helpful votes
  • Send Message
May 29th, 2018
Verified purchase

I enjoy going to baseball games and live shows often so when an app can help facilitate the purchase of a ticket in a cost-effective and time effective manner I'm all about it. Thanks for making it stupid simple and painless:-)

Thumbnail of user jamesd941
Wisconsin
2 reviews
0 helpful votes
  • Send Message
June 28th, 2019
Verified purchase

What could be easier than sitting at your computer and buying MLB tickets for a game thousands of miles away and have a service that rates the purchase as an "awesome" deal. Doesn't get much better than that in my opinion.

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From the business

SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.

Company Representative

Thumbnail of user acaciam2
SeatGeek A.
Typically does not respond to reviews
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.

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