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SeatGeek has a rating of 2.3 stars from 2,558 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
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While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
Bought football game tickets for the Eagles and Rams yesterday (11/24/24), tickets were sent and available in my seat geek app. We get to the stadium and the tickets are invalid. We talk to box office and someone has already used the tickets earlier so we're SOL. We waste the entire first quarter waiting in line to resolve the issue and the first half chatting with customer service. I contacted seat geek and they say they'll investigate but it'll take 5 days. Completely unacceptable. Because we'd traveled and were already at the stadium, we bought separate tickets at the box office but the only ones left were at the very top row in a corner section. What was supposed to be a fun night at the game turned into a nightmare and the entire night was ruined. Buying with seat geek is not worth the risk, you could end up out of money with no tickets.
I ran into an issue (not with THIS purchase) where some fees were STILL hidden. I love "the GEEK" and will continue to use it. But I've learned to watch for pitfalls.
Date of experience: June 21, 2019
Seatgeek is the ONLY place I buy my tickets. Their customer service is the best Ive ever been in contact with and from that day I was a forever customer!
Date of experience: September 24, 2017
I bought tickets that already had been sold and I had to contact the seller and I had to settle for the tickets the wanted to give me and not the ones I had bought
Date of experience: August 17, 2017
Hi Juan, thanks for letting us know about this experience you had with one of our vendor partners. We take all of these complaints incredibly seriously, and we appreciate you bringing this to our attention so we can conduct an investigation regarding what happened with these tickets. We know this is the worst sort of experience a buyer can have with their tickets, and we're really sorry this happened. If you have any questions, or had any trouble getting in touch with the seller when you'd encountered the issue, please reach out directly to our support team so we can see what we can do to help.
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
When I finally got my ticket and needed to accept it, I had to make maybe five accounts just to be able to accept it and until maybe an hour of time wasted it finally worked and the crazy thing is I still don't know why. But some of my friends weren't as lucky. For one of my friends it didn't work at all so we finally resorted to just calling up 212-Yankees (we were supposed to go to a Yankees baseball game) and after waiting on hold and speaking to an imbecile representative we were told nothing could be done we have to speak to seatgeek. So that's what we did and we were on the phone with dare I say the stupidest representative ever because possibly seatgeek might've hired someone stupider than him. We spoke to him for over an hour and a half and had enough of his repetitive reply of "that is the best I can do" or "that's your best option right now" we demanded to speak to a supervisor but to no avail we were transferred to an even stupider and ruder representative who even hung up on our faces. We ended up buying tickets direct from the Yankees Box Office which were cheaper and for about the same seats. So basically no seatgeek is not useful and I was extremely unsatissfied and this wasn't even the whole story this was the best I can do to sunmarize while pouring out all my anger and frustration in a matter of minutes
Date of experience: September 3, 2018
My SeatGeek account was hacked and someone took my $600 football game tickets. When I contacted SeatGeek they said there was nothing they could do and to contact my bank. My bank said that based on SeatGeeks' terms and conditions they were not able to refund me and told me to call SeatGeek back. I have spoken to 6 different representatives, all of which tell me a totally different story as to why I can't get a refund, and the last person I spoke with said they would get me a manager, which never happened. Here I am 48 hours later waiting to get a call because apparently the managers "don't have their own extension" just to retell my situation for the 7th time. That is a LOT of money that I lost thanks to this website and to no surprise they won't take accountability for their actions. It is absolutely RIDICULOUS that I have to go to such extreme measures when this website is the one at fault for not having proper security measures for their customers. I will never purchase anything from them again and will be posting this review on every site possible to ensure that anyone considering using this site turns away. If you are looking to buy tickets, use Ticketmaster and save yourself the struggle and time of dealing with such a sketchy company.
Tip for consumers:
TURN AWAY AND DON'T USE THIS SITE
Date of experience: February 10, 2022
Pretty easy to order online on computer but didn't realize one must have the APP to download tickets AND that tickets could not be printed. Only the OCR/barcode is acceptable.
Date of experience: July 30, 2018
Order was confirmed fast and the coupon code I used got me $20 off my concert ticket! Will be using seatgeek for all my next purchases!
Date of experience: October 23, 2019
Dealing with Fanxchange is a nightmare. I bought bad tickets and they will not refund any money. It makes me not want to use seat geek in the future.
Date of experience: August 1, 2017
Hi Kevin, thanks for letting us know about the poor experience you've had with one of our vendor partners. We take these complaints very seriously, and have reached out to them directly to get to the bottom of what occurred with this order. While FanXchange will be the one to process any sort of appropriate refund for your experience, we absolutely want to make sure to be of any help possible when users aren't provided the support they're entitled to through a vendor. Please email us with information regarding what occurred, and we'll be sure this is taken care of.
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
Ticket price was good for my event, but the $48 surcharges will turn me away in the future from using your site. Sorry to say
Date of experience: August 9, 2017
Purchased Dodger tickets, from two sellers, unfortunately it didn't allow me to do multiple orders so the second set of tickets were on another row.
Date of experience: September 27, 2017
The seat price is somewhat misleading because the sellers' fees are added on afterward. Ended up spending way more than I intended to spend.
Date of experience: August 13, 2019
Hey There,
We do offer an option that allows you to search listings with fees included. That way you will see exactly what the ticket will cost prior to getting to checkout and being able to avoid that sticker shock!
Warm Regards,
SeatGeek CX Team
The event is not until next week. I'm hoping it will go well, but it's too soon to rate the experience.
I wish you'd lower your fees.
Date of experience: February 18, 2019
My experiences with seat geek have been limited, but Im happy so far. If all remains consistent, I will be happy to give five stars after more usage.
Date of experience: November 27, 2017
As someone who frequently goes to concerts, my favorite app to use is seatgeek. It's so easy and 9 times out of 10 they have the cheapest tickets.
Date of experience: February 27, 2019
The app is very easy to use. Picked up last minute tickets for a recent game and had them with just a few short minutes.
Date of experience: February 28, 2019
Our go to site for event tickets. Provides view from seats selected. I believe the fees are less than Stubhub as well... there ya go chief!
Date of experience: February 27, 2019
It was very easy to use on my phone. Made for a quick entry to the even. Did not have worry about forgetting tickets.
Date of experience: February 23, 2020
I had a good experience looking forward to buying more tickets on here for future events for sports or concerts very happy the way this works
Date of experience: February 26, 2018
The ease of trying to locate event tickets has been made do much more easier using SeatGeek. It is now my go to for all events!
Date of experience: February 26, 2018
I enjoy buying tickets thru SeatGeek. Easy to use, plenty of options for price and seat location. Plus they also have a great app for your phone.
Date of experience: April 17, 2018
Simple. It finds local events in your area. Using the filters help sort out what you are looking for faster. Easy to pay and receive the tickets.
Date of experience: May 21, 2018
My only gripe is that my tickets were not available in the email link. I had to call and get them resent from. Operator.
Date of experience: March 28, 2019
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Neil,
All of our fees should be upfront at checkout, or if you search with fees included show while you are still making your selection!
So glad that you love our platform, but we want to make sure it's the absolute best for you. I am going to send you a private message in addition to this reply and see if we can get that resolved for you!
Warm Regards,
SeatGeek CX Team