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SeatGeek has a rating of 2.3 stars from 2,558 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
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While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
Bought football game tickets for the Eagles and Rams yesterday (11/24/24), tickets were sent and available in my seat geek app. We get to the stadium and the tickets are invalid. We talk to box office and someone has already used the tickets earlier so we're SOL. We waste the entire first quarter waiting in line to resolve the issue and the first half chatting with customer service. I contacted seat geek and they say they'll investigate but it'll take 5 days. Completely unacceptable. Because we'd traveled and were already at the stadium, we bought separate tickets at the box office but the only ones left were at the very top row in a corner section. What was supposed to be a fun night at the game turned into a nightmare and the entire night was ruined. Buying with seat geek is not worth the risk, you could end up out of money with no tickets.
Purchasing our tickets went very smoothly. Very quick and clear. Was easy to go paperless with phone. Photos of seat views are somewhat helpful.
Date of experience: September 4, 2018
Quick easy process... no crazy fees... everything was legit... first time using and it was for an out of state game... will use again
Date of experience: July 27, 2018
Quick and cheap. No issues at the stadium with tickets. They provide a receipt and records just in case there is an outstanding issue.
Date of experience: August 26, 2018
Had a blast looking forward to buying more tickets.
You guys was fair on pricing and I had amazing views of my favorite all time baseball team
Date of experience: July 16, 2019
Good priced ticket for baseball game on my birthday. Very easy to find the seats I wanted and checking out was also very simple.
Date of experience: April 15, 2019
SeatGeek continues to make purchasing tickets the easiest process. I am very happy with my choice to download and continue using this app.
Date of experience: October 13, 2019
I've used several times and have never had a problem. The process is easy, fast and tickets within minutes. Will continue to use.
Date of experience: September 1, 2017
Zero customer service and took hours of back and forth to be reimbursed for what was a clear mistake on Seat Geek's end
Date of experience: November 2, 2018
Great experience with the seller and tickets came as expected. (100 characters seems a little excessive, just trying to give a good review.)
Date of experience: October 18, 2017
It has been great since I started using this service. There are no hidden fees and the selections are always within our budget.
Date of experience: September 12, 2018
These tickets were easy to find and buy... This was a seamless purchase!
My family had a great time I recommend seat geek...
Date of experience: November 11, 2019
The app is customer friendly, it is easy to select event seating and price. I plan on attending more sports events using SeatGeek.
Date of experience: September 11, 2019
Great deal and easy to buy.
Suggest to add better pictures - didn't know there was a safety bar in my line of sight.
Date of experience: December 7, 2017
Seat geek is a great way to get great seats, Ive used this site before and always found what I was looking for!
Date of experience: January 12, 2018
Great experience. Great tickets for a super competitive price. Ease of access with the app was easy to use and send an e-ticket
Date of experience: May 14, 2018
I won't go anywhere else online for tickets, best deals and easy experience. Thanks Seat Geek!
My go to number one ticket reseller
Date of experience: May 10, 2018
Sold me fraudulent tickets. Ruined my kids first baseball game experience. Buy your tickets from a trustworthy source. This is most definitely it.
Date of experience: September 23, 2018
SeatGeek made my buying experience simple and painless. I will definitely use them again for all of the events I want to attend.
Date of experience: July 26, 2018
I've used this app a few times on important events and have had great luck. I will continue to use it and recommend.
Date of experience: August 22, 2018
Site is intuitive and easy to use but fees came in at 33+% of the ticket price, that seems pretty steep to me.
Date of experience: December 19, 2019
Hi Alex,
Thank you for taking the time to write in. Fees are the worst part of buying tickets, there's no denying it. We try to keep our fees to no more than 20% whenever possible, but there are factors that can cause fees to end up higher. We use the fees we get to improve our platform, maintain our marketplace, employ our customer service team, and such.
While fees are always going to be necessary, we do try to make sure our prices are the best out there. That's why we offer a price match. If you find the tickets cheaper on another secondary marketplace, we will give you a promo code for 110% of the difference!
Best wishes,
SeatGeek CX Team
Prices were second to none. Fees are much less than competition. Tickets were on my phone in a matter of seconds after payment.
Date of experience: September 27, 2018
Love how everything is color coordinated and there are plenty of filters you can search through to find exactly what you want
Date of experience: January 30, 2019
My family and I had a great time at the game. Was able to buy my tickets last minute with no problems.
Date of experience: August 5, 2017
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi there,
Thanks so much for the feedback, and we're so sorry that you had trouble with the tickets your purchased on our site. It's super rare that tickets purchased from SeatGeek don't work, and we obviously take it very seriously when that's the case! We looked into the order number you referenced, and see that some of our agents were able to work with you, and refund this order at 120% of the purchase price. Whenever we can, if we hear from folks at the event, we do our best to source replacement tickets when something like this (rarely) occurs, but failing that, we definitely refund the order at 120%.
Again, we know it's totally unacceptable when there's an issue with the tickets at the gate, but we're really glad we were able to take care of and compensate you for this issue.
Please don't hesitate to reach back out to our team if you have any outstanding questions about this or any other order with us. We're here to help however we can, seven days a week.
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101