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SeatGeek has a rating of 2.3 stars from 2,558 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
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While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
Bought football game tickets for the Eagles and Rams yesterday (11/24/24), tickets were sent and available in my seat geek app. We get to the stadium and the tickets are invalid. We talk to box office and someone has already used the tickets earlier so we're SOL. We waste the entire first quarter waiting in line to resolve the issue and the first half chatting with customer service. I contacted seat geek and they say they'll investigate but it'll take 5 days. Completely unacceptable. Because we'd traveled and were already at the stadium, we bought separate tickets at the box office but the only ones left were at the very top row in a corner section. What was supposed to be a fun night at the game turned into a nightmare and the entire night was ruined. Buying with seat geek is not worth the risk, you could end up out of money with no tickets.
Bought tickets less than 2 hours before event. Tickets received quickly. Used mobile to enter. Completely painless, the way it should be.
Date of experience: August 15, 2017
Very easy to use and buy tickets, only downside is their fees that are a bit expensive. Other than that, it's great!
Date of experience: August 9, 2017
Easy to use. No worries about losing tickets and transferring tickets is a breeze. I love that fees are included in price.
Date of experience: October 27, 2019
It's very simple to use. No surprise costs or extra steps. Love the venue map. Th overall score makes it very easy.
Date of experience: August 14, 2017
I like the seat selection interface with the color coordinated seating values. Helps to find deals in whichever section I'm looking for.
Date of experience: September 25, 2017
I purchased my tickets one day before the game. They came instantly once my card was charged. Super easy without any problem.
Date of experience: December 25, 2018
I always choose SeatGeek when buying tickets for myself or helping people buy theirs. You guys are fast and reliable. Thank you.
Date of experience: December 7, 2017
I have ordered tickets from SeatGeek five times over the past two months. I find it easier and faster than other apps.
Date of experience: September 11, 2019
The buying experience was quick and easy adn I has a great variety of options for seats at all prices and placement.
Date of experience: February 8, 2018
Easy to purchase tickets but they are all digital. I would like to have had the option of a printed ticket stub.
Date of experience: February 5, 2018
Always a great way to view available tickets for all venues. Easy to navigate website. Nice experience. I highly recommend Seat Geek.
Date of experience: January 25, 2018
I like the feature that show the view from your seat at many venues. Always have had very quick delivery of tickets
Date of experience: February 22, 2018
The tickets were great, I purchase them for my brothers birthday who is a big white sox fan. Definitely would purchase again.
Date of experience: April 23, 2018
Great deal for when I have guests coming to town and need premium seat at a good price. Easy to follow instructions.
Date of experience: June 25, 2019
Great experience and good prices. I noticed if you keep looking, fees will vary. Love this app. Will use all the time.
Date of experience: May 21, 2018
I like being able to see where seats are located. Also like seeing value of ticket prices. Would recommend SeatGeek very much.
Date of experience: December 26, 2018
Went on SeatGeek found some tickets for a baseball game that I wanted. SeatGeek made it simple and easy to purchase. Thanks
Date of experience: June 23, 2018
Tickets from SeatGeek are super easy to purchase and get your ticket transfer. Have bought many times and never had an issue.
Date of experience: November 21, 2018
Seat geek has great seats, reasonably priced, and easy to navigate. I use it to purchase all my tickets for sporting events.
Date of experience: July 26, 2018
Way better ticket buying experience. Looked at other vendors and this was the best bang for my buck and easy to use.
Date of experience: October 10, 2019
Was a quick and easy process to get the tickets I wanted. I will definitely use them again for future games. Thanks.
Date of experience: April 1, 2019
Great service in a timely manner. I had no problems with my order. It was easy to find. I love the site.
Date of experience: October 11, 2019
Stay away. Got tickets 12 hours before event. Charged my CC and sent email to confirm. Hour before they said can't honor
Date of experience: August 14, 2022
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
