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SeatGeek has a rating of 2.3 stars from 2,559 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 19th among Concert Tickets sites.
This company does not typically respond to reviews
If you use SeatGeek then you will do so at your own peril and will be subject to lack of customer service and the selling of tickets using deception. I purchased nearly $5K of tickets for a prime sporting event three months in advance and SeatGeek did not adequately disclose that ticket delivery would be game day pickup only. Their position was that at an unknown point of time, an unknown seller, will contact via email (which could be directed to spam) and provide delivery of the tickets at an unknown location. They flat refused to identify the seller and allow me to make arrangements to have the ticket's delivered via registered mail to a post office box with insurance. Most companies in the industry will provide electronic delivery services and not force a "gameday situation that is totally FUBAR". To add to the misery, my purchase was a gift to a business associate and I had not planned to attend the event, therefore costing me a day's pay plus over six hours of driving expenses as I will not place this burden on a client. SeatGeek's customer service & ethics are totally unacceptable and I WILL NEVER USE THEM AGAIN UNDER ANY CIRCUMSTANCES!
Date of experience: February 28, 2020
I have always used Stubhub, however, I think SeatGeek might have lower prices and I like the way you can shop by the total seat price rather than guessing what you are spending.
Date of experience: August 15, 2018
Purchased tickets Dynamu vs Nashville FOR MAY 14 730PM. TODAYS 13 AND STILL NO TICKETS BUT THEY SURE HAVE MY MONEY... DO NOT USE THIS SERVICE
$50 EXTRA DOLLARS IN FEES FOR THIS BS
Date of experience: May 13, 2022
Buying Orioles tickets was easy, relatively fast and SeatGeek showed which tickets were a good deal or not.
Date of experience: April 8, 2018
Seats were great and great prices! I've used seat geek before and have yet to have a bad experience. Will definitely use for future purchases.
Date of experience: October 27, 2019
I just wish that you could see exactly what seats you were buying - not just the row. For a theater it makes a big difference.
Date of experience: September 26, 2017
Seat geek is awesome good job on the deals couldnt ask for anything more I will tell everyone to use seat geek all the time
Date of experience: August 13, 2019
To this point I am pleased and ease of the process. Would like to see an easy way to print the e ticket if possible.
Date of experience: October 29, 2018
Your platform is amazingly easy. I buy tickets with great confidence. I love the rating feature for the best value, it makes things super easy.
Date of experience: November 21, 2018
Last year i bought tx rangers tickets, i was able to download with ease.
This yr. Transferring of tickets was and still is so confusing
Date of experience: June 21, 2019
Hey There!
We completely feel the frustration with the change, MLB has started requiring the usage of their new MLB Ballpark app this season. Which means we need to fulfill orders through that app for many teams instead of directly in our own app.
Please know we are here to help with any confusion, you can call us at 888.506.4101 or email us a hi@seatgeek.com and one of our reps will make sure to help!
Warm Regards,
SeatGeek CX Team
Obviously my fault but still mad. Had to buy tickets twice. Why do I have to type 100 characters. How is this not 100 characters
Date of experience: June 12, 2018
Seat Geek makes it easy to find a great deal on tickets. The colour coding allows you to find the best bang for your buck.
Date of experience: December 31, 2018
Always the best events and simple to find tickets. I like the zoom in feature to see where my tickets are Love using seat geek!
Date of experience: July 18, 2017
I went to have my ticket scanned and I was told the ticket had already been used. Very dissatisfied and will never order here again.
Date of experience: August 19, 2018
Hope it goes as well when I use my tickets when my brother and his friend and grandson get to AT&T Stadium in Arlington Texas to watch the Texas State Football Playoffs
Date of experience: November 14, 2018
I'm happy with how quickly the response was and the ticket was successfully transferred. No further concerns from my end
Date of experience: October 23, 2019
A day before the event I bought tickets. Convenience and effortless checkout! The best way to purchase Sporting KC tickets.
Date of experience: October 31, 2018
Best seating maps, I like the fact that I can see the prices with fees, no surprises. Excellent buying experience.
Date of experience: September 8, 2017
Exceptional service and a great way to get tickets to events without paying the exorbitant prices charged by the teams.
Date of experience: September 1, 2017
Price should be shown including the fee. It is difficult to see the true price that you are paying sometimes.
Date of experience: September 25, 2017
Hey Drew, thanks for the feedback--we can definitely help with this!
When you're checking on event listings, just make sure you've got the filter listings toggled to show "prices with fees" rather than "prices before fees". Once you've done that on your device, it should default to that for any future purchases so you always know what you'll be paying!
Hopefully this helps, but if you have any further questions please don’t hesitate to reach out!
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
Easy and almost no effort. I highly recommend this app to everybody who wants to get tickets easily and affordable.
Date of experience: September 13, 2017
Easy to search an event, fast and adorable. I always use SeatGeek to search up my tickets for different events
Date of experience: August 14, 2019
I purchased tickets to a hockey game only to find out when I arrived they had already been scanned in.
Date of experience: February 17, 2019
Hi Jon,
We are very sorry to hear the tickets you ordered did not work at the event. That is something we take very seriously here at SeatGeek.
In events like this where the tickets scan invalid, you are protected by our SeatGeek guarantee. This means we will do our best to source you comparable or upgraded tickets at no additional charge or refund your purchase at 120%. Since this event has already passed please reach out to use at support@seatgeek.com or call us at 888-506-4101 and we will make sure to get this taken care of for you!
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Daryl,
Truly sorry for any inconvenience initially with your transaction. I do see that we were able to get this issue fully resolved for you with a full refund. Again, we truly apologize for any inconvenience. We're working with our sellers everyday to ensure an issue like this doesn't happen again. That said, glad we were able to get this resolved for you.
We hope to be able to make a better impression on your during the order process in the future. Please feel free to reach out to us at hi@seatgeek.com if you need anything else.
Stay safe!
CX Team at SeatGeek