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SeatGeek has a rating of 2.3 stars from 2,559 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 19th among Concert Tickets sites.
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Love the app! Easy to use, simple to understand, clean layout. No tricks and no hidden fees. There's nothing to not like. Perfect
Date of experience: July 17, 2019
I bought a parking pass for the game and they would not allow me to use just the bar code. They wanted the full ticket. So I was not able to park
Date of experience: January 17, 2020
I think the seller fee is a bit much but the site is good. I guess I have to add more characters to submit so thats why I wrote this last sentence
Date of experience: May 13, 2018
Only app I use for game tickets both in Indy and Miami.
Have used multiple times and will use the next game I wanna go to.
Date of experience: January 11, 2018
Never had a problem, prices are great and you always have a detailed view of where you are going to be seated. Tickets are delivered quickly.
Date of experience: January 11, 2018
Always quick easy to use shows you right where you will
Sit in real time love it. Quick email allowing you to see obtain ur tickets
Date of experience: January 24, 2018
As always SeatGeek comes through. Website is easy to use, service is great. I have use SeatGeek several times and am always happy with the outcome.
Date of experience: September 16, 2019
Great time. First hockey game. Great price. Great seats. Go Hawks. Glad i could experience my first time with such an easy purchase of the tickets.
Date of experience: March 14, 2018
I had a code to use but it would not let me use it and I ended up having to pay the whole price instead of the cheaper one.
Date of experience: April 11, 2019
Hi Mark,
I am sorry to hear that our system wasn't allowing you to add your promo code. There is good news through, we are able to verify the promo after the purchase and get that applied as a refund for the amount. I will be reaching out to you to get that issued!
In the future if you run into an issue like that please email us at support@seatgeek.com, call us at 888.506.4101, or use the chat feature directly in the app!
SeatGeek delivered tickets I didn't purchase and didn't fix the error. I was very dissatisfied with their service.
* SeatGeek attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 9, 2019
Hi There,
If you got tickets you didn't order, this is something we want to make sure gets fixed for you!
Please call us at 888.506.4101 or email us at hi@seatgeek.com and we will make sure to get this resolved for you.
Warm Regards,
SeatGeek CX Team
It was my first time using this service. Everything was perfect. Had an awesome night. Thanks for everything.
Date of experience: September 11, 2019
Great Process, Very Easy, Reputable. Easy to use in regards to knowing exactly where your tickets are located.
Date of experience: February 14, 2020
Great online and via the app. Good value tickets with flexibility to decide where and and what cost.
Date of experience: January 29, 2018
Great company and wonderful seller, would completely recommend. Very good prices and very helpful in receiving the tickets.
Date of experience: June 26, 2019
Good experience. Quick. No issues. Mobile interface is intuitive and easy to use. Easy to enter promo code.
Date of experience: October 16, 2019
Great communication and tickets for 5 hours before the event. If you're a baseball fan don't miss the event in the future.
Date of experience: July 24, 2019
I buy tickets on seatgeek all the time. I love it. I tell everyone to look there first before buying any tickets.
Date of experience: August 21, 2017
Ticket prices were very reasonable. The entry to the event via the code on my phone was seamless.
Very pleased with Seatgeek
Date of experience: September 5, 2017
We got great tickets cheaper than any where else. Love that the fees show up in the cost when selecting the tickets.
Date of experience: January 15, 2020
Very impressed with site want to see the how the experience is at the actual event before giving 5 of 5 stars!
Date of experience: October 8, 2017
Tried using the service. It was complicated and hard to use. I never got the tickets and paid close to@200.00.
NEVER AGAIN!
* SeatGeek attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 16, 2019
The view was exactly how it was on the website. Unlike most pictures do not properly depict the area or are misleading
Date of experience: September 29, 2017
Loved it. Wish there were more promotional items that would help us or army vets to afford to go to more events
Date of experience: December 4, 2017
Within 5 minutes I had cheap tickets in hand! I will use this site for all of my tickets in the future.
Date of experience: November 30, 2017
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Jarrod,
A mentioned in the private message to you, we have refunded this order in full.
We are very sorry the venue would not let you use the pass and barcode as you didn't have a physical ticket. We were unaware that would be the case. After speaking with you and investigating we have refunded this order in full. You will see that back on the card you used in 3 to 5 business days.
Warm Regards,
SeatGeek CX Team