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SeatGeek has a rating of 2.3 stars from 2,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
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While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
My tickets were mailed to me. They did not work to get into the game. Thank goodness the ticket office at the stadium was able to help me.
Date of experience: March 31, 2019
So quick and easy to purchase tickets. Easy to navigate and look for best seats. Seat geek has a feature that shows best value and is very helpful.
Date of experience: August 22, 2018
Couldn't buy thru the app. Had to go on PC. Network issue. Other then that no issue. Good price for the section.
Date of experience: September 12, 2018
Great seats and easy transaction. I was scammed on Facebook for $120 for tickets. Used SeatGeek and now I'm a happy fan.
Date of experience: December 24, 2019
Bought 2 tickets on Seatgeek via uber tickets they where Etickets so I was a little worried but all went well.
Date of experience: July 23, 2015
Hi James,
Thanks for the kind words! We're glad that all went well!
Just ordered my ticket through SeatGeek and it sounds good, the people on the phone very nice and reliable. I just hope this ticket comes through for STREISAND, I just love that woman!
Date of experience: May 18, 2016
Thanks for your feedback, James! Have fun at the show, we have a few Barbra Streisand fans around the office who are VERY jealous that you get to go! Let us know if you ever have any other questions. We're here to help!
I will update this if the outcome changes, but as of right now, I would NOT recommend Seat Geek.
Our 12 year old daughter loves basketball and wants to attend UConn. With UConn being 5 hours away from our home, we checked their scheduled and found that they were playing at Temple, which is much closer to our home (only an hour away). We purchased her tickets as a Christmas Gift through Seat Geek. Unfortunately, due to the weather in our area, the Game date and time got changed. The game was moved up a day. The original game was scheduled for Sunday, January 20 at 1:00 PM and was moved up to Saturday, January 19 at 12:00 PM.
While at the dinner last night, my husband was checking his Sports Apps and saw a score for a UConn v Temple game. Confused, we pulled up the scheduled thinking we made an error and somehow wrote the wrong date down. That's when we found out the game had been moved up a day due to the weather. We understand that the weather is out of everyone's control, but thought that a refund would be offered since we were not aware of the change. AND that it was moved UP a day not rescheduled to a later date.
We called SeatGeek today and my husband spoke with Ian. He claims we were sent an email, which my husband did not receive. AT this time they are not willing to offer a refund. AS our first time using Seat Geek this is completely disappointing and overly frustrating. We are awaiting a call from a Supervisor.
While we are waiting, we did look further into my husband's email account. He did receive an email that went to Spam. It was time stamped for January 18,2019 at 4:55 PM. So we were provided with the information that the game was being moved UP an ENTIRE day with less than 24 hours before the new date and time of the game. Again, we understand that Seat Geek cannot control this change and we understand that UConn and Temple cannot control the weather, but as consumers, we can also not control this and should be refunded the money we spent so we can find another Event to take our daughter to for her Christmas Gift. Hoping this is resolved, but per the conversation between Ian and my husband, it is not looking promising.
Date of experience: January 20, 2019
I choose Seat Geek cause they had the cheaper fees. I find these fees are ridiculous but at the end of the day I got the tickets and feel secure
Date of experience: December 1, 2017
I love the tools and layout of the seatgeek site and app. Always easy to find tickets and spot great deals.
Date of experience: May 13, 2019
Everything went great with our tickets. Really great seats. We had such a good time with our grandsons. Wonderful memories made.
Date of experience: December 9, 2019
I found seats where I wanted the process was easy and fast. I had no trouble with the site or payment.
Date of experience: January 25, 2019
We want transactions to be easy and transparent, meaning theres no hidden fees, etc. it was easy to buy and sell.
Date of experience: October 2, 2017
The app is easy to navigate, the fees are transparent and filters are good. I got great seats for the price.
Date of experience: February 22, 2019
It was very easy to find the right tickets and for the right price. Seat Geek always provides the best value!
Date of experience: July 30, 2018
SeatGeek makes it easier for people to buy tickets to a sports or a concert, a process that used to be confusing for years. But not anymore.
Date of experience: September 12, 2018
Great and efficient. No sweat or hassle, price shown is price I paid. Great seats and I will do business and recommend anyone to buy from buyer.
Date of experience: October 11, 2019
Seat geek
Is great! Easy to navigate and I can always find tickets when I need them. I cannot remember what I did before using seat geek.
Date of experience: November 3, 2017
Found great tickets for a great price and the process was easy! My boyfriends dream was to go to a Eagles game and SeatGeek made it happen!
Date of experience: October 24, 2019
Easy to use & no hidden fees. I got my tickets instantly. Easy to see where my seats were located. Easy to pay. Lots of options available.
Date of experience: February 4, 2018
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hey there!
First of all, great to hear you were able to get into the game!
That said, the tickets you received not working is not an ideal experience or even one we ever want our customers to have. Please reach out to us at support@seatgeek.com or call us at 888.506.4101 and we will be happy to take a look at what happened with these tickets.