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SeatGeek has a rating of 2.3 stars from 2,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
Easy system to use. Quick ticket delivery. Great app. Arena maps are easy to read and the pictures of the seat view are outstanding, and helpful.
Date of experience: February 26, 2018
The seats were great. The hockey was better. Me and my friends enjoyed it immensely. The price was freaking amazing.
Date of experience: February 22, 2018
Fast and accurate. Always able to shop and get the best seat for the best price. I use this for all sporting events and love it.
Date of experience: March 9, 2018
The ease of buying the tickets was simple enough but we paid $10 in fees for $15 tickets. Ended up paying $50 for 2 $15 tickets.
Date of experience: March 27, 2019
Great experience buying tickets! I bought my tickets and was able to download them and print them with no issues.
Date of experience: November 10, 2019
I like the fees are included in the ticket price, and the rating on the resale value is very helpful.
Date of experience: June 8, 2018
Very nice experience, easy site to use and nice to have the pictures of the seating area for the sporting events, that is a nice feature.
Date of experience: December 26, 2018
The prices were very fair and the app really helped you get the best deal. Plus the tickets were available in 10 minutes.
Date of experience: June 12, 2017
Hey Mitchell, thanks for taking the time to leave a review! Dodgers fans are some of the best, we're always glad to help!
They make it very difficult to get your money after a sale and do not work with you to make sure you get it. Very unprofessional, be careful!
Date of experience: June 10, 2017
Hi Jay, sorry if you never received our response to your email. It looks like you'd entered invalid bank information. But once you update that payout information on your account, the payout will be sent right away! If you have any questions about how or need help, let us know. We're always willing to do what we can to make sure sellers are paid for their sales!
Had a good show the seats were as promised. The fees for the seats were my only complaint they are way to high.
Date of experience: February 17, 2019
Love the ease of purchasing tickets and the quickness that you receive the tickets. Able to get great seats also for the price.
Date of experience: October 5, 2017
I'm a first time user and I found the site easy to use. The site was easy to navigate and offered better prices than other sites I visited.
Date of experience: November 2, 2018
Prices displayed showed all of the fees. You can even see the view from your seats in the pictures associated with the seats
Date of experience: October 29, 2018
Got my tickets the day after I ordered them. Very happy with how quickly I got them, and was pleased at the value of the seats I found
Date of experience: December 6, 2017
Great experience on the app. Tickets were east to get on my phone. Seat geek is my go to for my favorite events.
Date of experience: March 28, 2019
The process to buy tickets was simply and easy! SeatGeek made it very easy for me to access my tickets through my phone.
Date of experience: November 10, 2019
SeatGeek is easy to navigate. Having the option to show your tickets from the phone is convenient. Will definitely buy again from them!
Date of experience: May 10, 2018
This is not a reliable website don't trust them they scam you! They take your money and they don't give you any tickets
Date of experience: June 18, 2022
Excellent! - my go to place for Dodger Tickets and concerts. Always recommend SeatGeek to my friends.
Date of experience: August 14, 2017
This isn't the first time I have bought tickets on here! I love this site so easy to use! It won't be the last time I buy tickets from here
Date of experience: June 21, 2019
I was able to quickly make my purchase and then it was very easy to open the ticket on my device for scanning and to transfer to my Apple Wallet.
Date of experience: October 15, 2019
Quick and easy to get tickets. Will definitely repeat quick download. Great seating options and pricing
Date of experience: December 2, 2017
Made my day! Best customer service ever! Answered my questions with no hesitation and with confidence.
Date of experience: March 2, 2018
Buyer beware: There are fraudulent tickets on SeatGeek and I would check who the secondary broker is before you buy. Companies such as UberSeat, TicketCity, FX, TN Direct list tickets on SeatGeek and have different policies on refunds. I ran into issues at recent a Coldplay concert after outlaying $450 for two separate set of tickets which were both fraudulent. To be fair, SeatGeek did refund the amount for the first set and replaced the second set of tickets in time for the concert. I am now facing a similar issue with another concert coming up (Tickets were bought before the Coldplay experience) and SeatGeek has not responded to my last three emails and told me to contact the secondary broker. Not good enough, I purchased the tickets from SeatGeek and I expect them to deal with the issue or refund my money. This company is trying to do the right thing although you could easily find yourself dealing with a secondary company and out of pocket if you are not careful.
Updated; Buy with full confidence. SeatGeek responded with full assurance that if the ticket were invalid they would find replacement tickets or reimburse the value. In any case, this was not required as the tickets were valid and represented excellent value compared to what they were selling for on other sites. I had also purchased a day pass for a major music festival on SeatGeek from Ticket City which was delivered by FedEx in plenty of time for the event and gained access with no issue. The SeatGeek customer service representative, Zach, was awesome and responded in a timely fashion every time. Really impressed after initial concerns and will be using SeatGeek again.
Date of experience: July 27, 2016
Kash, thank you for taking the time to write this review. You are absolutely right that SeatGeek is a platform for sellers to list their tickets. We have the SeatGeek Marketplace, which allows for anyone to sell tickets that they may not be able to use anymore. We are also an aggregate search engine that shows listings from hundreds of ticketing companies. We believe that ticket buying should be easy, so we work to show customers as many ticket buying options as possible, as well as providing a deal score so that customer can take many things into consideration before making their purchase. We have very strict agreements with any seller whose listings show up on SeatGeek, part of that involves holding our vendors accountable and making sure they back up their orders with full guarantees and full refunds for customers who have problems at their event.
Great price for the seats we got! Can't wait for our show! The site was very easy to navigate and the checkout process was easy!
Date of experience: November 26, 2019
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hey there,
We understand sometimes that fees can come as a surprise, we do our best to be competitive if not the best prices on the secondary market for tickets. As such we offer a pricing matching guarantee if you find the same ticket cheaper anywhere else and email us the information at Support@SeatGeek.com.
Another feature we offer, is the ability to search with fees included. By clicking this you won't be surprised at checkout as we will show all our listings with the fees included so you know exactly what the price will be!
Hope this helps,
SeatGeek CX Team