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SeatGeek has a rating of 2.3 stars from 2,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
My phone has free wifi only so I can not show my tickets on my phone unless if have free wifi. Could be a problem.
Date of experience: May 13, 2019
I lost 20% of what I paid for my ticket and lost a lot of money. Never going to resell my tickets back to SeatGeek.
Date of experience: July 18, 2017
Hi there Luis, thanks for taking the time to leave your review! For the Marketplace, SeatGeek does charge a 20% seller's fee. Information regarding seller fees and other seller policies can be found here: (https://seatgeek.com/faq#listing-selling/does-seatgeek-charge-fees-for-listing-and-selling). While we understand seller fees may seem like a burden for our sellers, they're necessary to ensure SeatGeek is able to constantly build, develop, and improve the features that our users have come to know and love! If you have any questions, please let us know. We're happy to help!
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
Love using SeatGeek. Best place to find tickets on the web. Big fan of the Pat McAfee Show, gotta show love to the first sponsor.
Date of experience: August 9, 2017
App is easy to use and I was able to find tickets at a reasonable price. I would recommend this app to friends and co-workers.
Date of experience: May 20, 2018
The ticket purchase was easy and quick! Our seats were great and we were satisfied with the whole experience.
Date of experience: January 4, 2019
Great service, fair fees would not want to buy my ticket anywhere else. Great seats, great price, great fun.
Date of experience: July 9, 2018
Every time I have purchased tickets everything went very smoothly. I have enjoyed my experience thus far very much.
Date of experience: July 16, 2017
My purchase was processed quickly, simply, and easily. I had my ticket within seconds and it was easy to see and use.
Date of experience: December 16, 2019
This is "informed buying" made easy. I wish other websites were this easy and the purchasing process this transparent.
Date of experience: September 1, 2017
Fast service. Quick ticket buying. Easy to use. I use SeatGeek before any other ticket buying place. Very happy with the service.
Date of experience: February 1, 2019
I always buy my tickets using SeatGeek and I never had an issue with it. Very good app and I recommend it.
Date of experience: June 18, 2018
Always has tickets I need when I know they are sold out. I never have any problems with buying any tickets and I always get good seats
Date of experience: February 18, 2018
Great interface, easy to search... find, pay, use the app to receive and add to mobile wallet... great service!
Date of experience: February 26, 2018
Simple to set up account and the buying process was smooth. It was easy to select tickets and everything was as advertised.
Date of experience: March 28, 2019
I still have to create many accounts to get ticket. It is difficult to get tickets. I hope to select what kind of delivery method I prefer.
Date of experience: August 13, 2019
We fully understand it can be a frustrating experience to need multiple apps to get tickets. We do our best to keep orders just in SeatGeek, but certain venues and teams require the usage of specific apps. In the case of MLB they require all tickets be sent through their Ballpark app. We are always here to assist though and you can reach us at 888.506.4101 or email us at hi@seatgeek.com
Easy to get tickets. Just click and your there, just need to add parking to the experience of buying
Date of experience: May 21, 2018
I was surprised that I had to print the ticket. Very inconvenient bring as I was traveling. Thank you
Date of experience: November 10, 2018
Took no time at all. I got the tickets and seats we wanted for the Illinois game we wanted to go to.
Date of experience: September 3, 2018
I enjoy using your service! It's easy to use, fair pricing, and after using your service a few times I feel I trust it.
Date of experience: October 29, 2018
Great and easy
I like the maps that show sears and sat numbers
Also like the variety of all the home and away events
Date of experience: August 15, 2018
I always have a perfect time on this app keep up the good work and ya'll keep the maintenance on this app no virus
Date of experience: November 10, 2018
We were able to find the game we wanted to attend and purchased great seats! The site is user friendly and easy to navigate
Date of experience: June 18, 2018
The process of ordering tickets was very easy and the price we paid was fair. The app makes it super easy to access tickets.
Date of experience: November 20, 2019
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hey There!
That is a perfectly valid concern and one I wanted to be sure we addressed. A really good work around for if you are not sure you will have the connectivity to utilize the app at the event is to take a screen shot. The screen shot of the mobile QR code will scan just fine from your photo roll and that way in a worst case scenario you don't have to worry about not being able to access the WiFi to bring up your tickets.
Warm Regards,
SeatGeek CX Team