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SeatGeek has a rating of 2.3 stars from 2,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
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While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
Great tool for a European to buy any ticket for US trips. Great preview of seats to get a good first impression of what to expect.
Date of experience: May 10, 2019
Site is very easy to use, no hidden fees, the rating system for ticket costs is very useful. Tickets are very easy to use. Email or hard tickets.
Date of experience: January 26, 2019
I really like how there are no hidden fees when purchasing tickets. The price you see, is the price you pay.
Date of experience: August 10, 2017
Easiest to see exact seat location, all inclusive price and value. Other sites do not show exact seat location with all included costs and the value
Date of experience: June 25, 2019
Was able to buy cheap tickets to the game within seconds! Very pleased! The website was very organized and easy to search for what I was looking for!
Date of experience: December 26, 2017
This is a scam... DO NOT USE THIS SITE. BEWARE... BEWARE... BEWARE Pay a little extra and use a reputable site... I would give them a negative star if it was available.
Date of experience: March 26, 2017
Everything was perfect! Was a great birthday gift! Will definitely be recommending! Thanks a million!
Date of experience: March 20, 2018
SeatGeek is the best way to get tickets to concerts with out the big pricing! The seats and process is seem-less.
Date of experience: January 25, 2019
Easy to register. Easy to find seats. Easy to check out. Used it twice in four days. Would definitely use the service again.
Date of experience: September 19, 2018
Good experience with the SeatGeek app. Found the tickets I wanted, easy payment and received the tickets quickly.
Date of experience: August 27, 2017
SeatGeek is always very convenient and affordable. I have yet to have a negative experience. I will continue to use SeatGeek.
Date of experience: June 22, 2019
Thanks for make this so easy. I really like this app. I will buy tickets here Every time I can
Thanks
Date of experience: September 27, 2017
Very seamless process. Simple and easy to to obtain e-tickets. The directions from start to finish was easy to follow. Thanks!
Date of experience: October 24, 2019
Love the ease and simplicity of using this site to find the right seats at a great price and great seats
Date of experience: January 28, 2018
Easy, fast and affordable! I got a great deal as always using seat geek! I will always buy from seat geek.
Date of experience: March 31, 2019
It was very easy to find, track, and purchase good tickets. Very good experience and will use again.
Date of experience: October 1, 2018
Easy selection of seats, the ability to see that seats on the stadium helps the process to be more friendly user
Date of experience: April 12, 2019
Tickets are easy to buy and are at awesome prices! Have bought tickets for 2 games and have never had problems!
Date of experience: April 16, 2019
It was easy to purchase tickets, I would recommend this app to every when it comes to buying sporting events tickets
Date of experience: December 25, 2018
Easy to purchase and add to my apple wallet on my phone. Tickets were cheap and I was able to purchase in seconds
Date of experience: October 1, 2018
I have not received my tickets as of yet, I have not even received an email to confirm, however I have been charged the full price.
Date of experience: February 2, 2019
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
