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SeatGeek has a rating of 2.3 stars from 2,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
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While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
I've been using this in place of flash seats, I think it is a great site. The fees could be lower...
Date of experience: December 10, 2019
Have been to Assembly Hall many times. Knew exactly what the seats would be like. As described and very reasonable.
Date of experience: December 9, 2019
Super easy and user friendly. Pricing is straight forward. Will come back next time I need tickets of any kind
Date of experience: July 2, 2017
Everything SeatGeek promises, you get! The fees are very reasonable! I will continue to use your site until something better comes along!
Date of experience: July 19, 2017
Got great seats at the local concert hall. Good site - easy to use. I do recommend Seat Geek for purchasing event tickets.
Date of experience: January 21, 2019
Great seats fare price. My family and I enjoyed the experience. Would definitely use seat geek again.
Date of experience: August 13, 2018
Tickets were acquired easily. No issues. Would do this again. It wants a hundred characters but there's really nothing more to elaborate on.
Date of experience: December 12, 2019
Best ticket buying experience ever. Wow thank you Seat geek. My new go-to app for tickets to any event.
Date of experience: August 13, 2017
Very satisfied as usual. Keep it up. If anyway possible please show CDN prices. Other than that zero issues.
Date of experience: August 9, 2017
It is always a breeze to buy tickets through SeatGeek. This purchase was more of the same ticket-y goodness.
Date of experience: August 1, 2017
Got what i wanted very quickly and easy. The pricing was super good paid less than many of my friends. Had a great time
Date of experience: January 19, 2019
With all of the filter options, seat geek makes it so easy to buy tickets. I use them for every event.
Date of experience: June 19, 2018
Seatgeek is cool, shows good views from the seats and its always just a little cheaper than stubhub. Thanks!
Date of experience: August 28, 2017
Anyone else offended by Seatgeek Butt in your face commercials? Streaming into our living rooms. Please get them off of TV!
Date of experience: February 4, 2022
Seat Geek was so easy to use! We found great seats at good prices and had no issues with our tickets!
Date of experience: October 29, 2018
Seamless experience. Good value for money. Excellent seats. Navigating through the website was quite efficient
Date of experience: October 29, 2018
Transparent with prices and efficient acquisition. I always use SeatGeek for any ticket purchase--sports or concerts.
Date of experience: September 12, 2017
Awesome to do business with. Very reasonable you can always get tickets when everyone else is sold out.
Date of experience: September 12, 2017
Total time took no more than 60 seconds to find buy and have the tickets waiting for me electronically.
Date of experience: September 8, 2017
Super satisfied with my experience. Can't wait to use the site again! I am not a robot. Is this one hundred characters yet?
Date of experience: October 29, 2018
Quick and easy transaction. Got my ticket in no time. I highly suggest people utilize seat geek. You were able to select specific seats.
Date of experience: October 29, 2018
Competitive, upfront pricing. Easy to navigate. The only thing I didn't really like too much was not receiving my seat number before purchase.
Date of experience: September 18, 2017
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
