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SeatGeek has a rating of 2.3 stars from 2,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
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While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
Awesome service www straight to the point and everything went smooth. We had a great time no issues at all. Will be using again.
Date of experience: October 21, 2019
Wonderful application, Easy navigation and Visual price comparisons. Enjoyed this platform over Ticket Master.
Date of experience: December 18, 2017
This is how ticket management should work. Easy selection and payment process. The most important events are here.
Date of experience: October 21, 2019
Everything I needed to attend the weekend long event was done through one place and had great prices
Date of experience: March 4, 2019
Smooth and easy transaction. I had a great time at the game. Will definitely use seatgeek again. Gracias!
Date of experience: December 18, 2017
An amazing, quick and perfect transaction, We will be back thanks :) app is great too! Highly recommend.
Date of experience: January 14, 2018
Best or the same prices as other secondary ticket exchanges. App functionality is easy to use and reliable.
Date of experience: January 29, 2018
The only recommendation would be to have virtual views of seats that you are choosing through an interactive map.
Date of experience: February 5, 2018
Always easy to use their web sight. Like the fact that there is no hidden fees! Have never been disappointed.
Date of experience: June 18, 2018
I only use seatgeek to purchase event tickets. No hidden costs, print ticket delivery and great customer service.
Date of experience: March 8, 2018
Ive used SeatGeek before, always satisfied. Prices are fair, lots of information, quick dependable service, no hidden charges. What more can you ask?
Date of experience: February 26, 2018
My go-to secondary tickets market app. Every time I have used it has been seamless, accurate and completely trustworthy
Date of experience: September 27, 2018
No issues with ordering and using the tickets, gave me a pretty low price as well. Would gladly recommend!
Date of experience: February 13, 2020
Everything went smoothly with no hiccups. I would definitely use seat geek again. They always have the best pricing
Date of experience: February 13, 2020
I always use SeatGeek for my sports and entertainment ticket purchases. I've never had an issue. Smooth transactions every time.
Date of experience: March 27, 2019
SeatGeek rocks! My tickets when I need them at a great price! Simple effective what more could you want!?
Date of experience: September 27, 2018
I've bought tickets for several events now, always very easy and smooth. Paying the fee's suck but otherwise no problems.
Date of experience: March 13, 2018
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
