SeatGeek

I love seat geek, they def show the best deals and best prices. But while we are outside of the big game, we literally had to wait up to 10 mins every time to see if our tickets actually went through. After nearly 5 tries, over 45 mins of waiting we finally had tickets. I think the wait time for confirmation is ridiculous and while waiting you don't want to try to get other comets because what if you end up with both?!? Something has to be done about the wait and confirmation time!

Awful customer service. I returned tickets twice and they combined the promo code into one which only allowed me one new purchase. A complete waste of 100 dollars and not even a response from their customer service. Just a link to an article.

But one improvement to consider - the photos showing the view from a particular section are NOT adjusted for the specific seats being sold in that section. I realize this is a tall order, but with todays technology, l imagine this can be done

Bought tickets for Cowboys Giants game for friends. The tickets would not transfer even after installing the SeatGeek app. Our friends had to go to ticket office to have tickets printed. Long story short it took 45 minutes they missed the whole first quarter.
Buy your tickets from other ticket resale sites.
This was a technical ticket nightmare!

I like it, except that you can't select more than one purchase at a time. We tried getting two areas of seating for our family so we could sit together on the same row but had to do two separate orders which caused us to lose tickets within the same row. We have a young family with a special needs child so it is important for all of us to be together.

Bought a parking pass for an MLB game on the site. The parking pass would not open. We had to cash park and I finally after a lengthy ordeal got a hold of customer service. Customer service could not open either. They will not give us a refund unless we provide the ticket for cash parking. I explained we did not get a receipt for cash parking but they will not give me a refund of $124 unless I can produce it. I provided tickets to the baseball game but that's not sufficient. This is complete fraud. The fact that my ticket didn't open is not relevant to where or how we parked since the pass they sold us didn't work.

Customer service is HORRIBLE! Bought tickets to an event that was canceled. Instead of getting my money back seat geek went the refund route. The amount of the refund was enough to pay for another event and still have a bal. I've been trying to get in contact with an actual person can help me out and explain where the the rest of the refund go and why I can't use the remaining bal credit for another ticket?

I missed three innings of the game in a huge debacle due to not printing out my tickets beforehand (it's 2018 most people don't even own printers anymore). After waiting in a long line only to be rejected I had to go to the ticket box to confirm my tickets who also rejected them and made me walk to a FedEx to print my tickets out. Once I reached the FedEx it took another 20 min just to figure out with help how to print the tickets from a phone. Every time I send the tickets to someone else they had to create their own account just to view the tickets. Very bad UX and extremely frustrating when trying to piece things together. I'll never buy off SeatGeek again.

The easiest user-friendly app to buy tickets! Effortless! I say this because after using another app I was burned into thinking I had a ticket and was forced at the last minute to go across the street before gametime and buy a paper ticket on top of being charged by the other online company for the ticket that never appeared. So now I have to call them and try to get my money back

A ticket for an event was purchased and provided by SeatGeek that was not a valid form of entry to the event. Their Buyer Guarantee clearly states "Your tickets will provide valid entry to the event" and "If any of these things do not occur, you will be provided with comparable or better tickets to the event, or offered a refund." SeatGeek was contacted immediately when the ticket arrived and was discovered to not be useable. The wristband came tightened to the point that it is not wearable and the design of the clasp is such that it is impossible to loosen once it is tightened. I waited on hold for a collective 4 hours, was hung up on and given the runaround for one week until they told me they would not offer a refund for their mistake nor provide a valid replacement ticket to the event. This business practice is nothing short of a scam. They do not honor their Buyer Guarantee and do not care about their customers, their time or their money.

Horrible customer service with no accountability. I followed all of the rules and they won't provide me my refund. I have all the emails to prove that I did exactly what they asked. This company is actually stealing from its customers. Unbelievable they can get away with this.

I gave them one star because 100 pounds of is not available. I bought US Open tickets in May for September 2023. The tickets were never transferred to my account. I was told it will show up and it never did. I asked for a refund and they refused because "the tickets will eventually show up". They never did. My credit card company refunded my money because they understand that if you take someone's money and don't give them the goods they paid for then that is stealing. I will never use SeatGeek again.

I had a bit of an issue with a double purchase and I was stuck with two sets of four tickets to a game the me xt day. After reading some less than stellar reviews, I relisted the four unwanted tickets back on the site. I now realize that those negative reviews must've came from people that didn't reach out to SeatGeek my first email to them was answered promptly. They offered me a full refund or to keep the extra tickets at half price. One of the tickets I relisted was sold and I was worried that this would void my return. Not the case. They still offered full refund on the three tickets. Both Rob and Roxanne were more than helpful and I will continue to use SeatGeek for all my ticket needs.

You have to have the SG app, otherwise you won't be able to download your ticket.
That was unfortunate because that's how I missed the first 30 minutes of the game.

As someone who is not American and has never been to a football game before, the beginning is the most interesting part.

I tried repeatedly to download the app but it didn't work out. There was no other way to get the ticket. So I had to go to the box office at the stadium. That took forever.
I'm very disappointed and I'm angry at SeatGeek.

Bought Austin F1 tickets from their site and turns out to be fake. Now they won't take any responsibility or refund. It was ~$300 per ticket. Now out of $1000+ and no body to go and ask?
Their buyer guarantee is false and this simply is a fraud company!

I sold a pair of tickets on friday and still have not gotten the funds added to my account, Ive tried calling and tried troubleshooting all the ways listed for me but still have no solution. I just want my $ and dont know if Ill ever get it

The experience you brought to my life will never be replaced. Went to Kings Stanley Cup game and so much more. One of the best app and website to use to purchase games. Anyhow, just want to give a big shout out to your customer service especially a person named David. Give the man a raise! You guys are awesome!

Typed in Twins vs Indians to purchase Opening Day tickets. Instead of those coming up the August 8, came up. Immediately, we realized the mistake, but where advised that the transaction could not be stopped. Now we have to wait until 8/5, for the tickets to be released, and sell them back. Hopefully! A hassle that we do not need!

Bought a ticket to a college football game and I never received my ticket. Still waiting on SeatGeek to reply to my messages and refund me. There's a lot of terrible companies out there but this brings it to a new low. Very disappointed in this company. I would like to know how they get away with stealing peoples money?

At Yankee Stadium I purchased 2 e-tickets and then was led around a host of locations because they would not let me enter the stadium with the e-tickets on my phone. They also would not simply print them out for me. I had to go across the street and pay a shop owner $5 per ticket to have my tickets I purchased printed so I could enter the stadium. It seemed like a needless hassle and caused me to miss the first part of the game. Until I opened the e-tickets I received no indication this would be a problem.

Stay away from Seat Geek. They engage in dishonest, shady and non-transparent business practices. I purchased for 4 tickets for an NBA game which we were planning to attend for our upcoming trip to Orlando. However, our plans changed and we can no longer go to the game. I contacted SeatGeek within 24 hours of purchase to cancel our tickets and request a refund and at this point there are still 13 days to the game. In all fairness, their FAQ section states that refunds may not be possible. What I don't understand is that Seat Geek claims to be the seller when you purchase the tickets but when I contacted their customer service I was told that the ticket was sold by a "Fellow fan that used SeatGeek Marketplace"! They claim to be transparent but why hide who the actual seller is? When you are in a marketplace website such as Ebay, Amazon or Etsy, you clearly know who the seller is. However, that is not the case with SeatGeek. Instead, they like to lie about it!

This company cares more about their ticket brokers than their customers. If the broker screws up your ticket delivery do not expect seatgeek to help you out. They will hold you responsible for the financial burden instead of making the broker responsible for their mistakes. Does not matter how many times you call or email them in the end you will just lose your $500 dollars or however much you spent.

In the process of making a purchase their website froze, I backed out of the site and purchased from another site I am more familiar with. Bought the only two tickets on the same row that these clowns ended up charging me for. Asked for a credit within minutes of the error and they have refused. Not sure how they can sell me tickets for seats I already purchased. Stay tuned!