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SeatGeek has a rating of 2.3 stars from 2,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 18th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
I couldn't use David as a coupon code! Been using SeatGeek for a while, and I just wanted to save a bit!
Date of experience: August 13, 2019
I lost tickets to a game and was able to get comparable seats for less money for a game 5he next day. Saved our vacation.
Date of experience: August 21, 2018
With just a few taps you can find the best price/ value. View the price with taxes and fees beforehand and recieve your tickets fast
Date of experience: June 18, 2018
EASY PLACE TO PURCHASE TICKETS! EASY APP TO USE I WOULD RECOMMEND TO ANYONE. SECOND TIME PURCHASING TICKETS WITH SEATGEEK AND STILL A GREAT EXPIRIENCE.
Date of experience: February 1, 2018
Quick and easy tickets. I got them last minute and it was so worth it. The seats were epic and the process is just so fast. Go Phillies!
Date of experience: April 10, 2018
I always go to seat geek for my tickets! The way they lay out the tickets and the prices and the deal youre getting. I mean it doesn't get better.
Date of experience: March 27, 2019
I enjoy using the app! Gets me what I'm looking for. I would recommendthis app to others to use or view.
Date of experience: September 5, 2017
The seat location was described properly. Using the app at the park worked well. Received tix quickly.
Date of experience: June 26, 2019
Everyone sitting next to us got there tickets for much cheaper Ive persoanly never paid that much for tickets especially to a empty stadium
Date of experience: March 26, 2018
Hey Alexis, thanks for letting us know about your experience!
As you might know, SeatGeek doesn't sell tickets ourselves - rather, we're a service, and our Marketplace connects buyers and sellers on the secondary market. We work to help buyers find the very best deals in a lot of ways, but we can't control what sellers ultimately choose to sell their tickets for. Sellers instead post the tickets at whatever price they want to sell at, and buyers get to look for the best deals and choose which ones they want to buy. This means that it's pretty normal for there to be price fluctuations on the secondary market - cheaper tickets get snapped up during high demand times, while sellers price much lower if they aren't selling much.
We'll typically be able to help you find the best deals at the time you choose to purchase, but if getting the very lowest possible price is important to you, try checking in from time to time and watching for price drops or unexpectedly awesome deals to pop up. I also recommend making sure to check whether tickets are still available at the box office - if the event isn't sold out, sometimes the best deal is going to be straight from the source.
I hope this helps clear up what to expect when it comes to pricing. If you have any other questions, please don't hesitate to call or email, and we'll be happy to help.
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101
I always turn to seat geek they never fail me. Thanks to seat geek I can access my seats alot easier than other companies.
Date of experience: February 17, 2020
So easy to use and quick response and delivery of tickets! Well never use anher app for tickets again :)
Date of experience: June 22, 2018
All is good I was very pleased with the seating and service providers. Location of seating we all where very happy with them... pricy buy good.
Date of experience: June 18, 2018
On Friday June12th I did an online search for Prince tickets for the 8pm show on June 14th at The Warner Theatre, in DC. We selected and paid for 2 tickets for the 8pm show in seats located in the mid-balcony using Ticket City via Seat Geek. At the time of placing the order they just gave a confirmation code and no other details confirming the seats or performance time. We received the 2 tickets 12hrs later for seats located in the orchestra section and for the 11pm show. We called Ticket City to query the mixup and they blamed Seat Geek saying that seat geek were selling tickets for the 11pm show under the guise of the 8pm show. The ticket agent admitted that many other customers had the same problem/complaint. Even though my credit card statement clearly states that I bought the tickets from Ticket City, they are refusing to give a refund for the tickets saying they held up their end of the deal in providing the tickets. Ticket City suggested we contact seat geek saying they were the ones responsible for the ticket/seat mix up. Ticket City refuse to take any responsibility claiming they are a reputable company. Seat Geek do not have a direct telephone contact number and online reviews claim Seat Geek to be fraudsters. We have emailed seat geek and have not yet had a response. My advice is to never use Ticket City OR seat geek. I am now stuck with 2 tickets (that I paid $578 for) to a 11pm show that I did not want to go to. I wanted tickets for the 8pm show.
Date of experience: June 14, 2015
Hi Joanne,
Apologies for the late reply here and for the mistaken listing. Hopefully, you heard back from our customer service team and been refunded by now, but if you have not, please let us know! We'll do everything we can to make this right.
We've expanded our customer service team, and we've set up a phone line since you first contacted us in June, so we should be better able to resolve this in a timely manner for you. You can reach the customer service team at hi@seatgeek.com or at (888) 506-4101.
I found tickets for the Beyoncé concert in Atlanta on Seatgeek! I found great seating for a very good price! I will always use seatgeek from now on!
Date of experience: March 26, 2018
Could not find my tickets on the app until I updaged the app. Would have been nice to know that I had to do that.
Date of experience: November 21, 2018
I'm disgusted by their commercials. They're gross and I'm NEVER going to buy from SeatGeek because of this.
Date of experience: November 4, 2021
Have been patiently waiting for a good price for seats on the side of the stage, hit a homerun good price six rows. Gman
Date of experience: February 8, 2018
I found the tickets I wanted at the best price available. I really like the deal score feature so that I feel like I'm not overpaying.
Date of experience: December 19, 2019
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Emily,
So David's coupon code is only valid for a first time purchase, which is why it wouldn't work on a purchase you made later. That said I took a look at your account and see you never used a promo code before. I have put a $20 code on there so your next purchase you can enjoy a discount!
Warm Regards,
SeatGeek CX Team