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SeatGeek has a rating of 2.3 stars from 2,556 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 26th among Concert Tickets sites.
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.
This site is a complete scam. DO NOT WASTE YOUR MONEY, you will not get any back or any service once you spend it.
Date of experience: February 23, 2022
I always use this app and I find It easy to use and super friendly
Some good deals come up
Just wish it had the option to pay with CDN funds
Date of experience: March 11, 2018
BAD BECAUSE I DONT HAVE TICKETS YET AND TOMORROW IS THE GAME, I CANT FIND ANY NUMBER TO CALL AND I REALLY NEED HELP
Date of experience: November 30, 2019
The purchase was easy but I haven't been to the shows yet... so 4 stars for ease of purchase.
Date of experience: December 20, 2019
Hi Ronda,
Happy to welcome you to SeatGeek! I'm glad you had an easy time with your purchase, and hope you enjoy the shows!
Warmly,
SeatGeek CX Team
Havent gone to the game yet but seems like a god deal for the game! So we will see
Date of experience: February 18, 2020
OK, I did have a few good experiences but one not so good fees are a little high, Service is OK but that 1 bad experience really Made me not so happy
Date of experience: December 31, 2018
Took a while and I never got a confirmation email. I had to check back on the website.
* SeatGeek attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 21, 2020
Easy to find the event. Purchasing was seamless. Will use again. Found the price I wanted to pay.
Date of experience: July 17, 2019
No customer service person to talk about cancelled events.its a scam. 65 people ahead in chat que!
Date of experience: September 30, 2023
Easy, fast service! Seats were perfect, venue was great. Parking was $$$
Date of experience: December 31, 2019
Tickets to what I want to see, not a scam, good price!¡!¡!
Date of experience: October 27, 2017
There was confusion with the section and no view of the seats
Date of experience: January 14, 2020
Hi Chuck,
Thank you for your feedback.
Apologies if there was any confusion regarding the section and seating when you were placing your order. Due to the nature of the secondary ticket market, certain listings are unable to provide exact seating before an order is placed. However, you can always see your exact section on the map in the events listing. You also have a pretty option to click on the section and zoom in, showing you how close/far you're while also providing a good idea of your view from the seats.
I hope this helps! If you have anymore questions regarding the seating process, please reach out to us at hi@seatgeek.com or contact us via chat and we'll gladly assist you.
Happy New Year!
CX Team at SeatGeek
SG made it easy to find what I needed and provided the confidence to buy.
B b.
Date of experience: December 14, 2017
Makes buying tickets a breeze! You can't beat the prices you find on the site as well.
Date of experience: February 18, 2020
My husband and son enjoyed there seats. And the show. Thank you.
Date of experience: February 24, 2020
Good experience, easy to use! Good deals! Although taxes are very expensive!
Date of experience: March 2, 2020
It was good. I was expecting an email with Tickets but I don't have these yet
Date of experience: October 12, 2019
Quick and easy! Got the tickets the next day via app. Looking forward to the game!
Date of experience: February 18, 2020
I found exactly what I wanted and checkout was a breeze
Date of experience: January 14, 2020
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Humberto,
In many cases tickets are fulfilled directly into your SeatGeek account. If you login using the email you ordered with, you will see the status of your order or the tickets if it is fulfilled.
If you need assistance on these issues you can login to your account and use the chat feature to reach one of our representatives or send an email to hi@seatgeek.com
Warm Regards,
SeatGeek CX Team